Let’s face it—Linux users are a league of their own. With their customizable setups, cutting-edge tech choices, and slightly smug “I don’t use Windows” vibes, they’ve now welcomed Wayland as their shiny new display server. It’s modern, secure, and sleek. But... (and there’s always a but) Wayland comes with restrictions that make remote support a bit tricky.
Zoho Assist steps up to the challenge, ensuring you can troubleshoot Linux devices running Wayland without breaking a sweat—or a system.
What is Wayland and what makes it unique?
Wayland is the modern replacement for the older Xorg display protocol used on Linux. It’s designed to offer better security, performance, and a smoother experience overall. What makes Wayland stand out is its strict control over access to input and output devices. It requires users to approve permissions for actions, which enhances privacy but also creates challenges for remote support tools that need easy access to the system. While it keeps things secure, it can make remote troubleshooting a little more challenging.
Remote support on Wayland
Wayland’s security-first approach might shift the way remote support works, but it’s not all about limitations—it’s about smarter, safer interactions. Features like mandatory user approval for sessions and restrictions on cursor control and screen adjustments prioritize transparency and protect user environments.
While these might feel like hurdles, they’re part of Wayland’s dedication to privacy and user empowerment. Zoho Assist embraces these features to turn potential challenges into strengths—a perfect balance of privacy and productivity!
So, what does Zoho Assist do to help?
Zoho Assist has rolled with Wayland’s security-centric environment to ensure you can still provide stellar remote support.
Permission-based access: It simplifies Wayland’s approval process, so users can easily grant permissions to make remote sessions quick and secure.
Essential features: Despite Wayland’s restrictions, file transfers, live chat, and system monitoring are fully functional, ensuring your support is still top-notch.
Optimized browsers: For the best experience, Zoho Assist runs flawlessly on Chrome and Edge, ensuring smooth sessions on Wayland devices.
Why Zoho Assist is your go-to remote support tool for Wayland devices
As Linux evolves, so does Zoho Assist. Whether you’re troubleshooting for a colleague or managing remote devices, Zoho Assist makes Wayland remote support simple and effective. No awkward error messages, no complicated workarounds—just seamless sessions with a tool that gets you.
Check our help guide for more information about how to start a remote session on Wayland-supported devices using Zoho Assist.
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