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Frequently Asked Questions on VAT

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Tax Free Shopping - Tourist Refund Scheme

What is the Tourist Refund Scheme in the UAE?

Who is considered a tourist in the UAE?

What conditions must be followed in order to be eligible for this scheme?

What does a tourist need to apply for a refund?

How do tourists receive their refund?

Tax Free Shopping - For Business Owners

What goods are not included in Tax Free Shopping?

Who is eligible for Tax Free Shopping?

Who is not eligible for Tax Free Shopping?

How does Tax Free Shopping work?

What should the tourist do after completing the procedure inside the store?

What documents does a business need to register for Tax Free Shopping?

How much does Tax Free Shopping cost the merchants?

What is the Planet invoice for?

Will Tax Free Shopping change my VAT return process?

Can I issue a single Tax Free tag for several sales receipts?

When can I issue Tax Free tags?

How long does it take to issue Tax Free tags?

How will I know if a tourist is eligible to receive tax refunds?

Tax Free Shopping - For Tourists

What goods are included in Tax Free Shopping?

How do I identify stores that offer Tax Free Shopping?

What are Tax Free tags and why should I get one?

What is the minimum amount I must spend in order to benefit from Tax Free Shopping?

What do I need to do to validate my Tax Free Shopping?

What is the procedure to get my goods validated and get a tax refund using the self-service kiosk?

How much time do I have to validate my Tax Free Shopping tag?

How much refund will I receive?

Which airport, seaport, or land border locations provide tax refunds?

What is export validation and why is it important?

Can I have my Tax Free tags validated by someone else on my behalf?

How will I receive my refund?

How do I receive a cash refund?

How do I receive a credit card refund?

What currency will the refund be in?

What happens if I don’t collect my cash refund after I get my Tax Free tags validated?

Are there additional fees involved during the Tax Free validation process?

What happens if I leave the UAE without getting my Tax Free tags validated? How do I get my refund?

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