Complaint resolution process using Orchestly
Here's the blueprint template we created in Orchestly for a generic complaint resolution process. Yours can be simpler or more complex, depending on what you need:
What can Orchestly do for you?
- 01
Regulate the complaint resolution process
Leverage Orchestly's blueprints to ensure every complaint is handled according to a standard process.
- 02
Clear backlogs
When customers make a complaint, but aren't answering follow-ups, you can have the case automatically closed after a set amount of time.
- 03
Prioritize and resolve
Filter complaints based on urgency, severity, or created date to get a more granular view of your workload.
- 04
Monitor complaints
Track all complaints—unassigned, ongoing, and closed—on a single page, from any device, at any time.
- 05
Ensure security and privacy
Create roles and permissions for every user, and provide process access to users on a need-to-know basis.
- 06
Analyze and reopen closed complaints
Even after it's closed, you can see how a ticket was processed, what steps were taken, and reopen it if required.
- 07
Streamline customer feedback
Send feedback forms to customers automatically, to help improve your process going forward.
- 08
Automate notifications
Eliminate communication gaps and get real-time notifications for every complaint.
- 09
Obtain valuable insights
Get detailed reports on complaint statuses, resolution times, employee performance, and customer satisfaction.