Steps to configure single sign-on for Deskpro

  1. Log into Zoho Vault as an administrator.
  2. Navigate to Apps > Manage Apps > Add Supported App.
  3. Search for and select Deskpro. 
  4. Enter the subdomain in the Application Settings page and click Next.
  5. Copy the Zoho Vault details from the screen or download the details as a metadata file by clicking the Download MetaData File option.
  6. Click Next.
  7. Select users to have single sign-on permissions for Deskpro. You can revoke user access at any time.
  8. Click Save. 

Deskpro configuration steps

  1. Log into Deskpro as an administrator. 
  2. Click ADMIN in the top-right corner of the page and select Admin Home.
  3. Navigate to Admin > CRM > Auth & SSO in the left pane.
  4. Click Add and select SAML Authentication in the window that opens.
  5. Check Yes in Enabled? 
  6. Paste the Login URL, Logout URL and x.509 certificate copied from the Zoho Vault IdP details page.
  7. Click Install App and Save.