How do I change the personal phone number used for my WhatsApp Business account integrated with Zoho Books?

According to Meta’s restrictions, you cannot use the same phone number for both your business and personal accounts. It is suggested not to use a personal phone number for WhatsApp Business account, as this may result in data loss.

However, if you’ve used your personal phone number for WhatsApp Business account, here’s how you can delete it from Zoho Books:

• Go to Settings.
• Select WhatsApp under Integrations and Marketplace.
• Click the Delete icon near the phone number in the Default WhatsApp Business Number section.
• In the pop-up that appears, click Delete to confirm.

After deleting the phone number in your Zoho Books organisation, you must also delete the same phone number in the Meta Business Suite. Here’s how:

• Log in to Meta Business Suite.
• Go to Settings in the bottom left corner of the page.
• Go to Accounts on the left sidebar and select WhatsApp Accounts.
• Select the account associated with the phone number.
• Click WhatsApp Manager at the bottom of the Account Details section.
• Click the Delete icon near the required phone number.
• In the pop-up that appears, click Delete to confirm.

After deleting the personal phone number associated with the business account, you will have to add a new phone number to your WhatsApp Business account.

To add a new phone number in your Meta Business Suite:

• Go to Settings in the bottom left corner of the page.
• Go to Accounts on the left sidebar and select WhatsApp Accounts.
• Select the account to which you want to add a phone number that can be used for integration purposes.
• Click WhatsApp Manager at the bottom of the Account Details section.
• Click Add phone number in the top right corner of the page.
• Add the business phone number.

Once you add a new phone number to your WhatsApp account in the Meta Business Suite, Meta will verify the phone number and approve it. Then, you can use it as your WhatsApp channel’s default phone number in Zoho Books.

Learn more about changing the default WhatsApp phone number in Zoho Books.