Customer Credit Limit

As a business owner, you might sell your goods/services on credit to your customers. This in turn, increases the risk of having huge amounts of overdue balances by customers. Zoho Invoice now lets you set a credit limit for each customer, thereby letting you have control over the outstanding receivable balances. So, apart from just sending payment reminders for overdue invoices, enabling this will help you to avoid many outstanding invoices.

You will also be able to view the customer’s credit limit in the Customer Balances Report.

Enabling Customer Credit Limit

To set credit limits, you will first have to enable the feature from your preferences. To do this:

• Go to Settings > Preferences > Customers > General.
• Mark the box Enable Credit Limit to enable this option.
• Choose what you would like to do when a credit limit increases. You can choose to either Restrict creating or updating invoices or Show a warning and allow users to proceed.

• Click Save

Setting Credit Limits for Customers

Once you have enabled the option, you will have to set a credit limit for each customer. Setting a limit can be useful when other users in your organisation create invoices for a customer whose future ability to pay back, is unknown to them. To set limits:

For an existing customer,

• Go to Customers and select a particular customer for whom you wish to set a limit.
• Go to the overview tab and you will be able to find Credit Limit under the Other Details section.
• Click the pencil icon and enter the credit limit value.
• Save your preferences by clicking the checkmark icon.

• For a new customer,

  • Go to Customers and select the + New button on top of the page.
  • Enter all the necessary details and in the Other Details tab you will be able to find the option Credit Limit.
  • Enter the value and click Save.

Customer Credit Limit Workflow

Once you enable the option and set the credit limit, you will be able to keep track of the limits set and further invoices being created. Based on your preferences, you will be notified while creating transactions.

Restrict Creating or Updating Invoices

If you have chosen to restrict creating and updating invoices, you will be warned when the invoice total and your balance due exceeds the credit limit.

• Click View Details in the pop up to view the outstanding balances and credit limits.

• You can choose to select Ok and cancel the creation of the transaction.
• Click Update Credit Limit to increase the credit limit for your customer.
• Click Update and Save to increase limit and then proceed with the transaction.

Show a Warning and Allow Users to Proceed

When your invoice total and balance due exceeds the credit limit, you will be warned before proceeding with the transaction.

• Click View Details in the pop up to view the outstanding balances and credit limits.
• You can choose to select Proceed and save the transaction.

• Click Update Credit Limit to increase the credit limit for your customer.
• Click Update and Save to increase limit and then proceed with the transaction.

Note: Recurring invoices created for your customers will still be sent to your customers. However, you will receive an email notification when the recurring invoice value and outstanding balances exceeds the credit limits.

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