Frequently Asked Questions

• Can my team members access my personal inbox?

  No, your team members cannot access your personal inbox. But you can share specific threads from your personal inbox with a team member if needed.

• Is it possible to automatically assign emails or threads to specific team members?

  Yes, you can auto assign messages based on different conditions in "Rules". To create a rule, simply specify the triggers and conditions you want to use. For example, you can choose to assign a message if the subject contains the word "urgent".and select the action as 'Assign to'.

• Can I connect multiple outgoing email channels to a single shared inbox?

  Yes, Zoho teamInbox allows you to connect multiple outgoing email channels to a single inbox and select one while sending out emails.

• How do I assign WhatsApp messages to team members in Zoho TeamInbox?

  Like other messages, WhatsApp conversations can be assigned to specific team members. Simply select the message or thread and choose the team member to assign it to.

• Can I respond to Facebook Messenger messages directly from Zoho TeamInbox?

  Yes, once integrated, you can view and respond to all incoming Messenger messages directly from the shared inbox without switching to Facebook.

• What are the prerequisites for creating an Instagram channel?

  For creating an Instagram channel, your Instagram account must be a professional account and linked to a Facebook page that you manage.