Frequently Asked Questions

• Should we host our emails with Zoho Mail to use Zoho TeamInbox? ?

  You don't have to use any specific email hosting service to use Zoho TeamInbox. It is not restricted to Zoho Mail. You can use your preferred email services and easily transfer your emails to Zoho TeamInbox via email forwarding or IMAP/POP.

• Is there any limit on the number of teams that I create in Zoho TeamInbox? ?

  You can create any number of teams within a single organization in Zoho TeamInbox. There are no restrictions on the number of teams you can create, providing you with a transparent workspace to help your teams collaborate effectively and efficiently.

• Do we have the opportunity to invite guests (for eg. clients) to our inbox? Or is Zoho TeamInbox only for members of our company?

  Yes, you can invite any user as a member in Zoho TeamInbox and they will be added to your organization. However, it is recommended to add only the organization users.

• Is Zoho TeamInbox an alternate to Zoho Desk?

  While Zoho TeamInbox is a tool for shared inboxes Zoho Desk is a full-fledged ticketing software Zoho TeamInbox is particularly built for organizations that wish to have a shared mailbox. Emails sent to group addresses can be accessed from Zoho TeamInbox and the interface can be used to collaborate and work as a Team. On the other hand, Zoho Desk is for receiving and resolving customer complaints and converting every customer email into tickets, each assigned with a specific number, so they can be tracked and processed easily.

• How can I share my personal emails with my teammates?

  Open your personal email thread and click on the Comment section. Share this thread with your teammates by simply @mentioning them. For your teammate, the thread will now be visible in the 'Shared with me' section on the left pane.

• How many channels can I connect to a single shared inbox?

  You can connect any number of channels with an inbox, or you can keep the inbox empty without adding any channel to it. However, the number of channels that you can create depends on your pricing plan.

• What is the function of the 'Unread' view?

  By default all emails get added to the 'Unread' view. Once you've read it it will be moved to other views in your inbox based on the action you've performed on it.

• If i were to link my personal inbox, can other team members within Zoho TeamInbox see this or will it be visible only to me?

  Personal Inbox helps you bring all your individual emails from your email client to Zoho TeamInbox. These are private to you and team members will not be able to view them unless you choose to share with them. Only you can access your personal emails and none of your team members will have access to them.

• We have three people who work on our Inbox. Can I set signatures such that each user can use their own signature?

  Multiple signatures can be created for the same inbox, and while your team drafts an email they can choose the signature that should be sent out.

• Can you add a user to more than one team?

  Yes, you can add a user to any number of inboxes and teams.