Evaluate 50 shared inbox tools to choose the best one for your organization

  • Sandeep Kotla
  • Published : September 1, 2022
  • Last Updated : November 3, 2023
  • 704 Views
  • 14 Min Read

What is shared inbox software? 

A shared inbox (or team inbox) serves as an unified inbox for an entire team and provides each member with constant visibility and access to communication activity. This increases team productivity and ensures members' transparency, visibility, and credibility.

A shared inbox is a simple solution that has numerous applications for team collaboration, customer service, and internal team support  .

What are the key functionalities of a shared inbox? 

The shared inbox tool allows teams to create unified inboxes for their group IDs (e.g., HR@company.com, sales@company.com, support@company.com, etc.) and add team members to groups. They can also create temporary groups around ongoing projects.

Any group member can work on the emails—respond, add tags, color code, assign emails to themselves or other group members, archive, snooze, and more. The status of the email will change for everyone else in the group.

The team can add members to groups and initiate conversations on emails, creating seamless collaboration within and across teams.

The team can define rules and configure the workflow of emails delivered to group inboxes. For example, the team can automate responses with pre-set help documents based on their subject.

Teams can draft pre-set templates for repeated emails, create automated signatures, and use them as they send emails from group inboxes. This can include drafts of policy documentation, organizational process workflows, rejection emails, and more.

Teams can leverage analytics and track insights on inboxes and members as well as audit team members’ activity logs.

Choose from one of these 50 shared inbox tools for your organization 

Evaluating and choosing the right shared inbox tool for your organization is of vital importance, and to help you with this task, we’ve compiled a comprehensive list of 50 shared inbox tools for you to explore as you make your choice. Teams and admins can also follow this playbook on how to select the proper shared inbox tool to determine their shared inbox requirements, filter and compare vendors, ask the relevant questions in the RFP documents, and ultimately select the vendor that best meets the organization's needs.

 

Vendors

Use Cases

Core Features of the Shared Inbox

Cost & Pricing Strategy

Benbria Loop

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  • Project management

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Auto-assign (round robin, least busy first)

  5. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  6. Live chat

  7. Insights and analytics

  8. Canned responses

 

 Other Key Capabilities:

  • Sentiment analysis

  • CRM

  • Dashboards

  • Chatbot hand off/takeovers

 

On request

Casengo

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Canned responses

  5. Omnichannel: WhatsApp, Instagram, Facebook, etc.

  6. Insights and analytics

 

 Other Key Capabilities:

  • Ticketing tool

€14 per user/month

€44 per user/month

Custom pricing available

Chatwoot

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Canned responses

  5. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

 

 Other Key Capabilities:

  • Live chat

  • Channels

  • Automations

  • Chatbots

Free

US$19 per agent/month

US$39 per agent/month

Custom

ClientFlow

  • Email management

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  • Project management

  1. Group mail management

  2. Canned responses

  3. Internal discussion

  4. Insights and analytics

  5. Rules and automation

 

 Other Key Capabilities:

  • Project management and tracking

  • Task management and monitoring

  • Kanban project management

  • Timekeeping

  • Time management

US$19 per user/month (minimum 2 users)

Crisp

  • Email management

  • Customer relations (customer service/support)

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  • Project management

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Omnichannel: Twitter, WhatsApp, Instagram, etc.

  5. Insights and analytics

 

 Other Key Capabilities:

  • Ticketing System

  • CRM

  • Co-browsing

  • Campaigns

  • Chatbot

  • Live chat

  • Knowledge base

Free

US$25/month/inbox

US$95/month/inbox

DragApp

  • Email management

  • Customer relations (customer service/support)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Project management

  1. Group mail management

  2. Internal discussion

  3. Canned responses

  4. Insights and analytics

  5. Kanban board

  6. Workflow automation

 

US$5 per user/month

US$10 per user/month

US$15 per user/month

eDesk

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Canned responses

  5. Omnichannel: Twitter, WhatsApp,

  6. Instagram, Telegram, etc.

  7. Collision detection

  8. Query grouping

  9. SLA tracking

 

 Other Key Capabilities:

  • Live chat

  • Knowledge base

  • Review and analytics

 

Emailgistics

  • Email management

  • Customer relations (customer service/support)

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Auto-assign (round robin, least busy first)

  5. Insights and analytics

  6. Audit trail

 

US$10 per user/month

US$24 per user/month

Emailtopia

  • Email management

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  • Project management

  1. Group mail management

  2. Internal discussion

  3. Auto-assign (round robin, least busy first)

  4. Rules and automation

  5. Insights and analytics

  6. Audit trail

US$14 per agent/month
US$24 per agent/month
US$34 per agent/month

Enchant

  • Email management

  • Multi channel support

  • Customer relations (customer service/support)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Collision detection

  3. Internal discussion

  4. Satisfaction surveys

  5. Rules and automation

  6. Canned responses

  7. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  8. Customer history

  9. Insights and analytics

 

 Other Key Capabilities:

  • Knowledge base

  • Multi-language support

US$15 per user/month

Freshdesk

  • Automatically converts incoming emails into tickets. Pulls in the customer profile and other data points from CUSTOMER SUCCESS to resolve the ticket.

 

US$29

US$59

US$99

(Customer support: US$79 and US$129)

Front

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Team collaboration (for remote teams and shift-based teams)

  • Help desk for internal IT/non-IT teams

  1. Group mail management

  2. Canned responses

  3. Internal discussion

  4. Rules and automation

  5. Insights and analytics

 

 Other Key Capabilities:

  • Universal inbox

  • Workflow management

  • Help desk

  • Complaint management

  • CRM

US$19 (minimum 2 users)

US$49 (minimum 5 users)

US$99 (minimum 10 users)

Gmelius

  • Email management

  • Customer relations (customer service/support)

  • Team collaboration (for remote teams and shift-based teams)

  • Help desk for internal IT/non-IT teams

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Kanban boards

  5. Email routing

  6. Collision detection

  7. Insights and analytics

 

 Other Key Capabilities:

  • 2-way integration with Gmail and Slack

  • Workflow management

US$7 per user/month

US$12 per user/month

US$24 per user/month

US$49 per user/month

Groove

  • Team collaboration (for remote teams and shift-based teams)

  • Email management

  • Customer relations (customer service/support)

  1. Group mail management

  2. Collision detection

  3. Internal discussion

  4. Rules and automation

  5. Canned responses

  6. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  7. Customer history

 

 Other Key Capabilities:

  • Knowledge base

US$19 per user/month

HappyFox

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  1. Group mail management

  2. Collision detection

  3. Canned responses

  4. Internal discussion

  5. Real-time status update

  6. Ticket merge/split

 

 Other Key Capabilities:

  • Ticketing system

  • Knowledge base

  • Canned actions
    automation

  • Task management

  • Satisfaction survey

  • Help desk

  • BI reporting

  • AI and conversational ticketing

US$29 per agent/month

US$49 per agent/month

US$69 per agent/month

US$89 per agent/month

 

Helpmonks

  • Email management

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  1. Group mail management

  2. Collision detection

  3. Internal discussion

  4. Rules and automation

  5. Canned responses

  6. Live chat

  7. Insights and analytics

  8. Customer history

 

 Other Key Capabilities:

  • Live chat tool

  • Email campaigns

  • Automated email drip campaigns

  • Email tasks

  • CRM for emails

  • Knowledge base

Tiered by feature: US$29, US$49, US$99

Not charged per user

Helprace

  • Email management

  • Multi-channel support

  • Ticketing system

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Helpdesk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Collision detection

  3. Canned responses

  4. Internal discussion

  5. Auto-assign (round robin, least busy first)

 

 Other Key Capabilities:

  • Ticketing system

  • Community (feedback and self-service)

  • Docs (internal KB and docs site)

US$9 per agent/month

US$18 per agent/month

US$27 per agent/month

Help Scout

  • Email management

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Collision detection

  3. Internal discussion

  4. Bulk replies

  5. Insights and analytics

  6. Unified customer view

  7. Advanced search

  8. Satisfaction ratings

 

 Other Key Capabilities:

  • Reporting

  • Knowledge base

  • Live chat

  • Messages

  • Workflows

  • Customer management

US$20 per user/month

US$35 per user/month

US$60 per user/month

Helpwise

  • Email management

  • Customer relations (customer service/support)

  • Help desk for internal IT teams

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Collision detection

  3. Canned responses

  4. Internal discussion

  5. Rules and automation

  6. Insights and analytics

 

 Other Key Capabilities:

  • Reporting

  • Knowledge base

  • CSAT

  • Workflows

US$20 per user/month

US$40 per user/month

Enterprise: quote request

Hiver

  • Team collaboration (for remote teams and shift-based teams)

  • Email management

  • Customer relations (customer service/support)

  • Help desk for internal IT/non-IT teams

  1. Group mail management

  2. Collision detection

  3. Internal discussion

  4. Rules and automation

  5. Canned responses

  6. Auto-assign (round robin, least busy first)

  7. SLA management

  8. Customer surveys

  9. AI-powered responses
    Insights and analytics

US$15 per user/month

US$39 per user/month

US$59 per user/month

HubSpot

  • Customer relations (customer service/support)

  • Demand generation/business development

  • Project management

  • Team collaboration (for remote teams and shift-based teams)

  1. Live chat

  2. Group mail management

  3. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  4. Chatbot builder

  5. Rules and automation

  6. Insights and analytics

 

 Other Key Capabilities:

  • Knowledge base

  • Ticket creation

  • Workflow automation

  • Sales Automation

US$23

US$90

US$120

Juphy

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Canned responses

  5. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc

  6. Insights and analytics

 

 Other Key Capabilities:

  • White-label help desk

  • Workflow automation

  • Social inbox

US$12 per user/month

US$20 per user/month

Kayako

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Collision detection

  3. Canned responses

  4. Internal discussion

  5. Rules and automation

  6. Training resources

  7. Omnichannel: Twitter, WhatsApp, Instagram, etc

 

 Other Key Capabilities:

  • Customer support

  • Ticketing software

  • Internal help desk

  • Ecommerce customer service

  • Internal IT support desk

Single product: US$60 per user/month

Keeping

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Project management

  1. Group mail management

  2. Collision detection

  3. Internal discussion

  4. Auto-assign (round robin, least busy first)

  5. Rules and automation

  6. Canned responses

  7. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  8. In-browser notifications

  9. Insights and analytics

 

 Other Key Capabilities:

  • Ticketing system

  • Knowledge base

US$8 per user/month

US$19 per user/month

Lexer

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  1. Group mail management

  2. Live chat

  3. Internal discussion

  4. Rules and automation

  5. Canned responses

  6. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  7. Insights and analytics

 

 Other Key Capabilities:

  • Single-customer view

  • 360° customer profiles

  • Experian enrichment

  • Omnichannel integration

  • Post-visit re-targeting

  • Recommended actions

  • Authentication workflow

  • Analytics + reporting

 

LiveAgent

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  • Project management

  1. Group mail management

  2. Collision detection

  3. Internal discussion

  4. Auto-assign (round robin, least busy first)

  5. Rules and automation

  6. Canned responses

  7. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  8. Live chat

  9. Insights and analytics

 

 Other Key Capabilities:

  • Ticketing

  • Workflow automation

  • Live chat

  • Call center

  • Built-in call center software

  • Social media

  • Knowledge base

  • Customer portal

  • Time rules and tracking

Ticket subscription for US$15 per agent

Ticket + chat subscription for US$29 per agent

All-inclusive subscription for US$39 per agent

Loop Email

  • Email management

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT teams

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Canned responses

  5. Insights and analytics

  6. Collision detection

  7. Auto-assign (round robin, least busy first)

 

 Other Key Capabilities:

  • SLA notifications

  • Personal mailbox rules

US$10/month

US$20/month

Customizable advanced packages

MailClark (acquired by Sendinblue)

  • Email management

  • Customer relations (customer service/support)

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  5. Insights and analytics

 

 Other Key Capabilities:

  • AI-fueled bot assistant

  • Marketing automation

  • Email/SMS marketing, segmentation

Free

US$25/month

US$65/month

Customizable advanced packages

Mailflow

  • Email management

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  • Project management

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

 

US$9 per user/month

Mailor

  • Email management

  • Customer relations (customer service/support)

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Canned responses

  5. Insights and analytics

 

 Other Key Capabilities:

  • Team portal

 

Message Desk

  • Multichannel support

  • Customer relations (customer service/support)

  1. Internal discussion

  2. Canned responses

 

 Other Key Capabilities:

  • Business phone line

  • Broadcasts

  • Campaigns

  • Chatbot

  • Forms

US$14 per month

US$39 per month

US$129 per month

Missive

  • Team collaboration (for remote teams and shift-based teams)

  • Email management

  • Customer relations (customer service/support)

  • Help desk for internal IT/non-IT teams

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Canned responses

  5. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

 

 Other Key Capabilities:

  • Team inbox management

US$14 per user/month

US$18 per user/month

US$26 per user/month

Mojo Helpdesk

  • Customer relations (customer service/support)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Collision detection

  3. Internal discussion

  4. Auto-assign (round robin, least busy first)

  5. Rules and automation

  6. Canned responses

  7. Knowledge base

  8. Ticketing system

 

 Other Key Capabilities:

  • Customer satisfaction ratings

  • Asset management

On request

Plumm

  • Email management

  • Multichannel support

  • Demand generation/business development

  • Project management

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Live chat

  3. Internal discussion

  4. Rules and automation

  5. Canned responses

  6. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  7. Kanban board

  8. Insights and analytics

 

 Other Key Capabilities:

  • Live chat

Free: 1 shared inbox

US$10 per user/month: unlimited shared inboxes

ProProfs Help Desk

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  1. Group mail management

  2. Collision detection

  3. Canned responses

  4. Internal discussion

  5. Auto-assign (round robin, least busy first)

  6. Insights and analytics

  7. Rules and automation

  8. Self-service knowledge base

  9. Training resources

  10. Omnichannel: Twitter, WhatsApp, Instagram, etc.

 

 Other Key Capabilities:

  • Ticketing system

  • Customer complaint management

  • Customer communication management

  • Customer interaction management

  • Internal ticketing system

  • Enterprise help desk software

  • Trouble ticket software

  • Omnichannel help desk

Live chat + help desk:
US$15 per user/month

US$25 per user/month

Enterprise (custom)

Replypad

  • Email management

  • Customer relations (customer service/support)

  • Help desk for internal IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  1. Group mail management

  2. Collision detection

  3. Internal discussion

  4. Canned responses

  5. Rules and automation

  6. Search

 

 Other Key Capabilities:

  • Real-time conversation update

US$15/month

US$49/month

US$79/month

Rooftop

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Team collaboration (for remote teams and shift-based teams)

  • Project management

  1. Group mail management

  2. Intelligent search

  3. Internal discussion

  4. Rules and automation

  5. Insights and analytics

 

 Other Key Capabilities:

  • Pipeline building

  • Sales automation integration

  • Multi-language support

  • Inbox automation

  • Reporting

  • CRM

  • Customer care platform

  • Project management tool

US$49 per user/month

Custom pricing available

Sedna

  • Email management

  • Client management (managing multiple clients)

  • Help desk for internal IT/non-IT teams

  1. Group mail management

  2. Internal discussion

 

 Other Key Capabilities:

  • Document management security

 

SharedBox

  • Email management

  • Customer relations (customer service/support)

  1. Group mail management

  2. Internal discussion

  3. Automatic replies

 

 Other Key Capabilities:

  • Support site to convert emails to tickets

US$5 per user/month

US$19 per user/month

US$49 per user/month

SharedInbox

  • Email management

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT teams

  1. Internal discussion

  2. Rules and automation

  3. Migration

  4. Canned responses

 

 Other Key Capabilities:

  • Mail-to-ticket conversion

US$5/month

US$19/month

US$49/month

Sortd for Gmail

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  • Project management

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

Free

US$8 per user/month

U$12 per user/month

Streak

  • Email management

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  • Demand generation/business development

  • Project management

  1. Group mail management

  2. Internal discussion

  3. Insights and analytics

  4. Email tracking

  5. Mail merge

  6. Thread splitter

 

SupportBee

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  • Help desk for internal IT teams

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Workflow customization

  3. Internal discussion

  4. Reporting

  5. Rules and automation

  6. Audit trail

 

 Other Key Capabilities Offered:

  • Customer portal

  • Knowledge base

Integrations
US$13

US$17

Textodog

  • Demand generation/business development

  • Customer relations (customer service/support)

  • Client management (managing multiple clients)

  1. Internal discussion

  2. Rules and automation

  3. Canned responses

US$33 per user/month

traggr

  • Multichannel support

  • Customer relations (customer service/support)

  1. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

 

 Other Key Capabilities:

  • Templated intake forms

 

Trengo

  • Email management

  • Multichannel support

  • Customer relations (customer service/support)

  • Help desk for internal IT/non-IT teams

  • Team collaboration (for remote teams and shift-based teams)

  1. Group mail management

  2. Internal discussion

  3. Rules and automation

  4. Canned responses

  5. Insights and analytics

 

 Other Key Capabilities:

  • Team chat

  • Customer satisfaction Survey (CSAT)

  • Chatbots and flows

  • Self-service knowledge base

  • Conversation API

US$18 per agent/month

US$29 per agent/month

US$40 per agent/month

UniPile

  • Customer relations (customer service/support)

  • Team collaboration (for remote teams and shift-based teams)

  • Client management

  1. Group mail management

  2. Internal discussion

  3. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  4. Canned responses

Free

€5 per person/month

€10 per person/month

Custom

Whelp

  • Customer relations (customer service/support)

  1. Omnichannel: Twitter, WhatsApp, Instagram, Telegram, etc.

  2. Insights and analytics

  3. Internal discussion

 

 Other Key Capabilities:

  • Omnichannel customer service

Free

US$49/month

US$99/month

Customizable advanced packages

Zendo

  • Help desk for internal IT teams

  • Customer relations (customer service/support)

  1. Internal discussion

  2. Custom status flows and workflows with unlimited inboxes

  3. Payment system integrated into communication

  4. Customer profile

 

US$5 per user/month

US$19 per user/month

Custom pricing available

Zoho TeamInbox

  • Email management

  • Demand generation/business development

  • Team collaboration (for remote teams and shift-based teams)

  1. Internal discussion

  2. Rules and automation

  3. Migration

  4. Canned responses

  5. Personal inbox

 

 Other Key Capabilities:

  • Follow and snooze

  • Track team activity and tasks

  • Co-author email replies

  • Integrates with Zapier, Zoho CRM, Zoho Desk and other Zoho applications

US$10 per user/month

Custom pricing available

 

 Wrapping up 

It would be a costly error to obsess on one provider without understanding the market or the competitive landscape. This may require the team to make unwarranted modifications to their operational processes, or to increase the budget to accommodate a single vendor.  

As the admins teams go through the review process, it’s essential to grasp the shared inbox landscape, the vendors, their positioning, product features and functions, and supported use cases, among other factors.

Undoubtedly, technology will play a crucial role in problem-solving, but when introducing a new tool that requires significant investments in people, ways of working, and relationships with other teams and organizations, it should be a conscious and collaborative decision made with input from all stakeholders.

 

DISCLAIMER:

The information and recommendations presented in the blog published on this site, including the contents in the sheet referenced in the blog ("Blog") are for general information only. Any reliance on the information provided in the Blog shall be done at your own risk. All copyrights and trade names mentioned in the Blog remain the property of the original owners and any liability thereof is expressly disclaimed. The information contained in the Blog is a compilation of publicly available data from vendor's website by the author and is not investigated, monitored, or checked regularly for accuracy, reliability, or completeness by Zoho.

Zoho does not endorse, approve, recommend, or certify any information, product, process, service, or organization presented or mentioned in the Blog, and information from the Blog should not be referenced in anyway to imply such endorsement, approval, recommendation or certification. Any third party materials or content of any third party site referenced in the Blog do not necessarily reflect the opinions, standards or policies of Zoho. Zoho is not providing or undertaking to provide any advice through the Blog.

Prices mentioned in the Blog are as published by the vendors on their website(s) as on 01.05.2022 and the prices are subject to change at any time without notice. Prices published in the Blog exclude applicable taxes or discounts offered, which may alter the final price payable by a customer. In case of any queries or concerns in relation to the Blog, you can send an email to sandeep.kn@zohocorp.com

Related Topics

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  • Sandeep Kotla

    Sandeep is an inbound marketer with Zoho Corporation. Previously, he handled analyst relations and corporate marketing for ManageEngine (a division of Zoho Corp) and its suite of IT management products. He currently spends most of his time re-imagining and writing about how work gets done in large organizations, reading numerous newsletters, and Marie Kondo-ing his inbox.

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