Managing channels
Manage and create channels from your organization settings.
Note: Only the organization admin and moderator can create sender addresses!
Creating a channel
- Log in to Zoho TeamInbox with your admin credentials. Navigate to your organization settings.
- Select the Channel tab and click Add Channel.
- Enter a name for the inbox that should be associated with the channel you are creating.
- Select the type of channel you want to create and enter details.
- Click Create.
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Your channel along with the inbox is now created and will be listed in the left navigating menu.
For email channels, since you can receive from one address and respond using a different addresses, you can setup either incoming or outgoing configurations or both.
For outgoing email configuration, set up SMTP and add the configuration. After verification, you'll be able to use this address as a From address. This outgoing email channel can be given access to any inbox.