FAQ: Commission Payout Process

How do we upload the invoice?

You can upload the invoice in the Partner Store during the payout process. The attached video at the end of this document will guide you. You can also find the sample invoices below. Even after you do the commission payout, you can upload the invoice in this link.

When should I upload the invoice?

Zoho needs the invoice for our auditing purposes. Zoho will process your commission only after you upload the invoice. 

What is the process if a partner has commissions to be paid from 2 different Zoho entities? 

Partner must submit separate invoices for each of the respective Zoho entities.

For example, if you have commissions in Zoho US and Zoho Singapore billing entities, the partner will have the option in the Partner Store to upload separate invoices for each of the Zoho entities. 

Should the invoice be a legal invoice from the Partner or just a request of payment in a particular format?

You can raise invoice as per your organization's invoice format. You can also find sample invoices at the end of this help document. Your invoice should capture the details present in the sample invoice. 

Do you have an email address to which the invoice can be sent?

There is no need to send the invoice to any Zoho email address. This can only delay the process. Uploaded invoices in the Partner Store are automatically routed to the respective Zoho Accounts Payable team. This is the most efficient way for you to get paid.

In which currency I will get commission payment if my customers pay in different currencies to Zoho?

Irrespective of the currency of the customer’s transaction, the Partner commission payout will be paid in the currency corresponding to the entity where the commission is processed. Below are the Zoho entities and the commission payout currencies.

Zoho US - USD

Zoho Netherlands - EURO

Zoho Singapore - USD

Zoho India - INR

If I have accrued my commission in different currencies, how will my commission be converted into a single currency?

Let’s assume Partner has 3 different transaction currencies, each eligible for commission. Let’s say they were in EURO, GBP, and USD and were all billed from Zoho Netherlands. Partner commission will be converted to equivalent EURO and added to any pre-existing EURO denominated commission.

How is the conversion rate derived?

The exchange rate will be derived from the site below:

https://www.oanda.com/fx-for-business/historical-rates

Each month, we will take the average exchange rate (mid price) of the previous month for each currency.

What is the expected time for payment?

You can expect the payment within 10 to 15 working days after you initiate the commission payout process by uploading the invoices in the Partner Store.

Will any existing paying customers in Europe region, currently billed by Zoho US, be moved to Zoho Netherlands after this change?

No. We will continue to bill such customers from Zoho US. Only New buying entities from 1st April 2018 will be billed from Zoho Netherlands.

Where can I Download the Sample invoice?

You can download the Sample invoice by navigating to the below URL.

https://store.zoho.com/zstore#commissions ---> US DC
https://store.zoho.eu/zstore#commissions --->.   EU DC

https://store.zoho.in/zstore#commissions --->     IN DC