.addEventListener()

The Mobilisten React-Native SDK provides various events that developers can use to perform customized actions.

Supported events:

Event	Invoked when
EVENT_SUPPORT_OPENED	the user opens the SDK
EVENT_SUPPORT_CLOSED	the user closes the SDK
EVENT_CHATVIEW_OPENED	a chat window is opened
EVENT_CHATVIEW_CLOSED	a chat window is closed
EVENT_CHAT_OPENED	a chat is initiated
EVENT_CHAT_CLOSED	a chat is ended
EVENT_CHAT_MISSED	a chat is missed
EVENT_CHAT_ATTENDED	a chat is picked up
EVENT_CHAT_REOPENED	a chat is reopened
EVENT.CHAT_QUEUE_POSITION_CHANGED	the position in the queue of a queued chat changes
EVENT_ARTICLE_OPENED (Deprecated)	an article is opened
EVENT_ARTICLE_CLOSED (Deprecated)	an article is closed
EVENT_ARTICLE_LIKED (Deprecated)	an article is liked
EVENT_ARTICLE_DISLIKED (Deprecated)	an article is disliked
EVENT_RESOURCE_OPENED	a resource is opened
EVENT_RESOURCE_CLOSED	a resource is closed
EVENT_RESOURCE_LIKED	a resource is liked
EVENT_RESOURCE_DISLIKED	a resource is disliked
EVENT_OPERATORS_ONLINE	any of the operators are online.
EVENT_OPERATORS_OFFLINE	all the operators are offline.
EVENT_VISITOR_IPBLOCKED	the visitor's IP is blocked.
EVENT_FEEDBACK_RECEIVED	feedback is given by the visitor
EVENT_RATING_RECEIVED	a chat is rated by the visitor
EVENT_PERFORM_CHATACTION	a chat action is to be executed. Learn More
EVENT_CUSTOMTRIGGER	a custom trigger is executed. Learn More
EVENT_CHAT_UNREAD_COUNT_CHANGED	the unread count is changed
EVENT_HANDLE_URL	a URL in the chat is clicked
EVENT_HANDLE_CUSTOM_LAUNCHER_VISIBILITY	Show/hide your custom launcher with the triggered boolean value

Example:

CopiedZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_SUPPORT_OPENED, () => 
{
       //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_SUPPORT_CLOSED, () => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_CHATVIEW_OPENED, (chatID)=> 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_CHATVIEW_CLOSED, (chatID) => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_CHAT_OPENED,(visitorChat) => 
{
       //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_CHAT_CLOSED,(visitorChat) => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_CHAT_REOPENED, (visitorChat) => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT.CHAT_QUEUE_POSITION_CHANGED, (visitorChat) => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_CHAT_ATTENDED, (visitorChat) => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_CHAT_MISSED, (visitorChat) => {
        //your code
});

// Deprecated, use EVENT_RESOURCE_OPENED instead
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_ARTICLE_OPENED, (articleID) => 
{
        //your code
});
// Deprecated, use EVENT_RESOURCE_CLOSED instead
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_ARTICLE_CLOSED, (articleID) => 
{
        //your code
});
// Deprecated, use EVENT_RESOURCE_LIKED instead
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_ARTICLE_LIKED, (articleID) => 
{
        //your code
});
// Deprecated, use EVENT_RESOURCE_DISLIKED instead
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_ARTICLE_DISLIKED, (articleID) => 
{
        //your code
});

ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_RESOURCE_OPENED, (resource) => 
{
       //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_RESOURCE_CLOSED, (resource) => 
{
       //your code
});  
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_RESOURCE_LIKED, (resource) => 
{
       //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_RESOURCE_DISLIKED, (resource) => 
{
       //your code      
});

ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_OPERATORS_ONLINE, () => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_OPERATORS_OFFLINE, () => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_VISITOR_IPBLOCKED, () => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_FEEDBACK_RECEIVED, (visitorChat) => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_RATING_RECEIVED, (visitorChat) => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_CUSTOMTRIGGER, (triggerInformation) => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_CHAT_UNREAD_COUNT_CHANGED, (unreadCount) => 
{
        //your code
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_HANDLE_URL, (chat) => {
    // chat.url will get the clicked url 
    // chat object has the chat details Eg. chat.question
});
ZohoSalesIQ.addEventListener(ZohoSalesIQ.EVENT_HANDLE_CUSTOM_LAUNCHER_VISIBILITY, (visible) => 
{
        //your code
});