Star Rating

This card helps to get a rating from the visitor via star input format and update it in the Feedback section.

AttributeMandatoryDescriptionValues
typeYesThe type of input to be displayed to the visitorstar-rating
levelNoThe number of stars to be displayed to the visitor3-10

Note:  The ratings will not be updated for the transferred and missed chats. 

Channel compatibility and limitations

  

Facebook Messenger:

  • The card is supported on Facebook. 
  • The users would get the ratings as single select options. They can choose an option to provide the rating. 

Instagram:

  • The card is supported on Instagram. 
  • When using this card, the users would get the ratings as single select options. They can choose an option to provide the rating. 

WhatsApp:

  • The card is supported on WhatsApp. 
  • When using this card, the rating will be given in the list format or single select options.
  • If the rating number equals 3, all ratings will be listed as options.
  • When the rating exceeds 3, all 5 ratings will be displayed in the list format. 

Output

Web/MobileFacebookInstagramWhatsApp

Sample code

Copied"channelData":{
        "zohosalesiq": {
            "input": {
              "type": "star-rating",
              "level": "5"
              //Key for updating the rating in the feedback section
              "set_conversation_rating":true
            },
            "replies":[{
                "text" : "Zobots",
                "image": "https://www.zoho.com/salesiq-zobot.png"
            },"Please rate the session you had with Zyt"] 
          }
    }