.chat.systemmessages()
This API can be used to customize all the pre-defined system messages that are to be displayed in the embedded chat widget.
PARAMETERS
waiting: This message will be displayed right after a visitor initiates a chat and is waiting for the operators of your firm to pick it up.
offlinecomplete: This message will be displayed when all the operators of your firm are offline.
busy: This message will be displayed either when all the operators of your firm are busy or right after the configured waiting time expires.
busycomplete: This message will be displayed right after the visitor submits the chat request when all the operators of your firm are busy.
engaged: This message will be displayed when all the operators of your firm are engaged(concurrent chat limit reached).
engagedcomplete: This message will be displayed right after the visitor submits the chat request when all the operators of your firm are engaged.
ratingcomplete: This message will be displayed right after the visitor submits feedback on the chat.
ratingtitle: You can use this to alter the pre-defined parameter values of feedback.
Syntax
Copied$zoho.salesiq.chat. systemmessages ({" < FIELD > ":" < MESSAGE > "});
Example
Copied<script>
$zoho.salesiq.ready=function()
{
$zoho.salesiq.chat.systemmessages({
"waiting": "Please wait while we connect you to the support representative",
"offlinecomplete": "Sorry, We are not available at the moment",
"busy": "Sorry, All the agents are busy right now, Please try again later",
"busycomplete": "Thanks for submitting your details, WIll call you back",
"engaged": "Sorry! All the users are engaged in supporting other customers.",
"engagedcomplete": "Thanks for submitting your details, You will hear from us shortly.",
"ratingtitle": "Please provide your valuable rating poor/average/excellent",
"ratingcomplete": "Thanks for your valuable rating"}); }
</script>