.chat.forward()
This API can be used to specify your chat forwarding preferences. If you do not want the chats to be routed to other agents when a particular agent to whom you had assigned the task of handling all the incoming chat requests(using the API ".chat.agent") is unavailable, then specify 'false' as the method's parameter, else specify 'true'.
Note:
This API Can be used only for Personalized chat option and while using the API to set a default agent with the "$zoho.salesiq.chat.agent" API .
Syntax
Copied$zoho.salesiq.chat.forward(<false>);
Example
Copied<script>
$zoho.salesiq.ready=function()
{
$zoho.salesiq.chat.forward(false);
}
</script>