Additional features
Pick Up Chat Waiting Timer in Mobile Apps
- The chat waiting time for live chats is not practiced in mobile apps. It is by default configured to a waiting period is infinite.
- When this chat times out after an hour, it is possible that the operator would try communicating with the visitor or else the visitor could start a new chat and request assistance as he/she will not be able to reconnect to the timed-out chat.
Send push notifications
- In the SalesIQ portal, we have the option to send push notifications for visitors from Visitor History. You can test it by navigating to People > Visitors, click on the mobile icon.
- Tapping on the mobile icon opens a "Send Push Notification" page.
- Enter a suitable "Push Notification Title" and add a message and redirection link.
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- In case you want to attach a file, you can do so by clicking on the Add attachments option.
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- Push notifications can bring your products a step closer and attract more customers at certain touchpoints. They can help you send updates and reminders that get your audience to regularly engage with your brand/product even if they're unaware of it.
- Find the Device used to access the application.
In the proactive window of the Visitor Online section, you can find the device used by the visitor to access your website as in mobile, laptop, etc. In this case, a mobile app symbol will be shown indicating that the visitor is from a mobile app. Permission Overview
- App permissions govern what your app is allowed to do and access, the motive of permission for SalesIQ is to protect the privacy of a user and give the user the privilege of what data can be accessible by the app.
- You can hover over the settings icon to see if it is enabled or disabled
- Some of the App permissions present in the in-depth visitor information section of the operator chat window are explained below:
- Camera
- Location
- Network
- Storage
- Calendar
- Contacts
- Microphone
- Reminders
- Bluetooth
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5. App Info:
- In order to view the System info, you can click on the "i" icon i.e information icon in the Chat History/Missed/Connected tab.
- For SalesIQ SDK visitors, the in-depth visitor information gives some of the system-related information like:
- Accessing Via
- Operating System
- OS Version
- OS Language
- Manufacturer
- Model of the Device
- Screen Resolution
- App Installed On
- App Updated On
- App Language
- App version
- SDK Version
- Power Saving Mode - On/Off
- Storage Space
- Network Country
- Network Type
- Carrier
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