Articles
You can display the articles to the visitors along with the text and image using this widget.
Attribute | Mandatory | Description | Values |
type | Yes | The type of input to be displayed to the visitor | articles |
articles | yes | You can specify the array of article IDs that you would like to display to the visitor | "articles":[121212121,1234343434] |
description | No | You can specify the description for the article you display to the visitors. | "description":" your description" |
Note:
If the article ID is not mentioned, the articles will not be displayed.
Use Cases:
SalesIQ Scripts:
Copied{
"type": "articles",
"text": "Here are your reference articles",
"image": "http://zylker.com/help/common.png",
"description": "Articles about discount in home needs",
"articles": [
"121212121",
"123434343",
"123334678"
]
}
Dialogflow:
Copied{
"platform": "ZOHOSALESIQ",
"action": "reply",
"replies": [
{
"type": "articles",
"text": "Here are your reference articles",
"image": "http://zylker.com/help/common.png",
"description": "Articles about discount in home needs",
"articles": [
"121212121",
"123434343",
"123334678"
]
}
]
}
Watson Assistant:
Copied"user_defined": {
"zohosalesiq": {
"replies": [
{
"type": "articles",
"text": "Here are your reference articles",
"image": "http://zylker.com/help/common.png",
"description": "Articles about discount in home needs",
"articles": [
"121212121",
"123434343",
"123334678"
]
}
]
}
}
Zia Skills:
Context Handler function:
Copiedresult = Map();
response = Map();
response.put("action", "reply");
response.put("replies", [{
"type": "articles",
"text": "Here are your reference articles",
"image": "http://zylker.com/help/common.png",
"description": "Articles about discount in home needs",
"articles": [
"121212121",
"123434343",
"123334678"
]
}]);
prompt = Map();
prompt.put("param_name", "reply");
prompt.put("data", response);
result.put("prompt", prompt);
result.put("todo", "prompt");
return result;
Execution function:
Copiedresult = Map();
response = Map();
response.put("action", "reply");
response.put("replies", [{
"type": "articles",
"text": "Here are your reference articles",
"image": "http://zylker.com/help/common.png",
"description": "Articles about discount in home needs",
"articles": [
"121212121",
"123434343",
"123334678"
]
}]);
result.put("data", response);
return result;