2014—The beginning
Zoho SalesIQ was started with live chat to help businesses provide better customer support.
As we celebrateYears
A decade of brilliance
Building a community of engaged customers
What began in 2014 as a simple live chat tool has since transformed into Zoho SalesIQ—a powerful engagement platform trusted by businesses around the globe. Every feature, from Zobot’s cutting-edge AI assistance to our multichannel and self-service solutions, reflects the valuable input of our incredible community. As we look to the future, we celebrate our journey together and thank you for being at the heart of our growth. Here's to even greater achievements ahead—together!
Appreciating our loyal community
Not just a timeline—our journey of customer-centric innovation
This year marks a decade since Zoho SalesIQ launched with the mission of transforming customer engagement. Here's a timeline of our journey:
2015—Enhanced lead scoring
We introduced lead scoring and customer behavior analytics, helping businesses prioritize high-value leads based on their website activity.
2016—Mobile-first
We launched our mobile SDK, Mobilisten, helping businesses engage with customers.
2017—Multichannel engagement
Zoho SalesIQ integrated email, social media, and telephony, allowing businesses to interact with their customers across different platforms.
2018—AI-powered assistance
We automated responses and provided self-service options with Zobot, Zoho's first AI-driven bot.
2019—Deep integrations
We strengthened our integrations with other Zoho products, offering a unified platform for customer interaction and management.
2020—The COVID-19 shift
We focused on remote customer engagement solutions, improved remote support, and overhauled Mobilisten for enhanced in-app support during the pandemic.
2021—A major revamp with 2.0
We upgraded SalesIQ from a live chat to a customer engagement platform and introduced WhatsApp integration.
2022—Omnichannel expansion
We expanded into omnichannel customer engagement, providing social media integrations with Instagram and more.
2023—Conversational AI evolution
We updated our chatbot capabilities and self-service portals, helping businesses create better self-help solutions with intuitive FAQs and knowledge bases.
2024—10 years of growth
We're celebrating 10 years by introducing WhatsApp templates and robust customer engagement features for a modern, hybrid customer experience.
Partners' voice
Our valued Partners have been an instrumental part of our growth from the beginning. Here's what they had to say about their journey with SalesIQ.
