Customer Support Plans

The support plans for Zoho People offer you a dedicated channel of support that works round-the-clock to help you adopt Zoho People. Here's a comparative chart of our support tiers and the included services so that you can choose the best option for your business.

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Services

CLASSIC

PREMIUM

ENTERPRISE

AvailabilityAll CustomersAll CustomersAll Customers
ChannelsEmail & Phone5 Channels (Email, live chat, phone, Zoho community and Remote assistance )5 Channels (Email, live chat, phone, Zoho community and Remote assistance )
CostFree/month (or) /year (or) 20% of the recurring license fee, whichever is higher25 % of the license fee
Subscription period-Yearly or monthlyYearly Subscription
Response time8 hours3 hours1 hour
Phone support8 / 524 / 524 / 7
Live Chat Support-24 / 524 / 7
Technical Account Manager-YesYes
Change Request--Yes
Minimum number of Users11Min 500 user org
 

FAQs

1. How do I reach out to customer support?
You can call our common toll-free support phone numbers:

Alternatively, you can drop us an email at support@zohopeople.com

2. I use the free edition. Can I get product support?

Of course! Classic support is available to all free edition users. You can email us with your questions to support@zohopeople.com. You can also read through support articles in the knowledge base, and learn to use different features by watching the "how-to" videos in our collection.

3. I use the free edition. Can I request a support call?

Support via call is only available to customers with a paid subscription of Zoho People. You can still drop us an email and our support staff will respond promptly with a solution to your problem.

4. I use the paid edition. Can I call or request a support call whenever I require product assistance?

You can reach us anytime by calling our toll-free numbers between 9 am and 5 pm on business days, or send us an email requesting a call-back, and we'll be happy to assist you. For immediate support, you can access live chat by upgrading to a premium or enterprise support plan.

5. What is Classic Support?

Classic support is available for free, 24 * 5 on business days, Monday - Friday. You can drop us a mail at support@zohopeople.com and our support staff will respond to you within 8 hours.

6. What is remote assistance?

Remote assistance allows you to share your screen temporarily with our trusted support representatives so that they can work with you remotely to help you out.

7. What does it mean to be assigned a technical account manager? How will that benefit my company?

Premium & Enterprise support comes with a dedicated technical account manager who caters to your company. You can reach out to your account manager through chat, or email when product assistance is required. Aside from dedicated support, the account manager also interacts with you to understand your business thoroughly and helps you configure and customize Zoho People to meet your company's specific needs. They will also help you improve the overall efficiency of your company's HR process by reviewing your feature usage, offering constructive suggestions, and teaching you best practices.

8. What is a change request?

If you require any minor adjustments to the modules and workflows implemented in your account during the onboarding period, we will review and incorporate those changes as needed. Please note that applicable charges may apply.

9. How does the pricing work for Premium Support?

If you choose Premium Support, you will either be charged a minimum of / month or / year or 20% of your subscription fee, whichever is higher.