Email Notifications
Zoho Payments keeps business owners and customers informed about important updates regarding payments and payouts with email notifications. You can configure which email notifications you wish to receive according to your business' preferences.
Customer Payments
Keep your customers updated regarding the status of their payments by sending them emails. When enabled, emails will be sent automatically in the following scenarios:
-
Payment Success
When a customer makes a payment, an email will be sent. The email will include your organization details, the amount paid, the transaction ID, and your customer support phone number.
-
Refund Success
When the business initiates a refund, an email will be sent. The email includes your organization details, the refund amount, the account to which it was refunded, the refund ID, and your customer support phone number
To enable or disable email notifications:
- Go to Settings by clicking the Gear icon in the top-right corner.
- Click Email Notifications.
- Enable or disable emails using the toggle button near each option.
Your preference will be updated.
Note: You can send emails manually from the payment details page even when this option has been disabled.
Payouts
Zoho Payments automatically sends you emails to provide timely updates about the status of the payouts being deposited or withdrawn from your accounts. It lets you stay informed about the movement of funds within your account. When enabled, you can receive notifications regarding:
- Payout Success
An email will be sent when payouts have been successfully deposited into your bank account. The email will include the organization’s details, the payout date, the amount paid, and the payout ID.
- Payout Failure
Receive notifications when payouts fail. The email includes the reasons for failure and how to resolve them to resume payouts to your account. This allows you to quickly get notified and take immediate action if you’ve missed the alert in the product.
- Withdrawals
Withdrawal is the process of transferring funds from your bank account to cover chargebacks or refunds when your account balance becomes negative. This allows you to take necessary actions, such as reconciling your account or promptly addressing any outstanding chargebacks or refunds.
These notifications are triggered when a withdrawal is initiated, completed, or failed. You will receive details of the amount withdrawn, the date, the reason, and the actions that need to be taken in case of a failed withdrawal.
Note: The emails will be sent to the account owner.
To enable or disable payout notifications:
- Go to Settings by clicking the Gear icon in the top-right corner.
- Click Email Notifications and go to the Payouts tab.
- Enable or disable emails using the toggle button near each option.
Your preference will be updated.
