Payment Failures
Payment failures can happen anytime while processing transactions. The Payment Failure report provides an in-depth analysis of unsuccessful transactions processed through Zoho Payments.
The report displays a date-wise graph of various payment failures, helping businesses understand the reasons behind their declined transactions.
To view the report:
- Go to Reports.
- Select Payment Failures from Transactional Reports.
- Hover over the graph to view the reasons for failure, and click it to view the transactions that failed on a particular date.
Zoho Payments classfies payment failures into the following reasons:
Authentication Failed
The transactions could’ve failed when the authentication process was unsuccessful, incomplete, or expired. In these cases, you can request the customer to make the payment again.
Blocked by Processor
Transactions that are blocked by the processor to help reduce the risk of fraudulent transactions.
Blocked by Risk Settings
Transactions that fail the CVV, Address, and ZIP Code verification are blocked based on your Risk Management settings. You can enable these options under Settings > Risk Management.
Blocked by Zoho Payments
Transactions blocked by Zoho Payments due to incorrect card details or when payments cannot be processed due to potential risks or temporary errors.
Declined by Issuer
Transactions declined by the card issuer due to the use of expired or lost cards, unsupported payment methods, duplicate transactions, unsupported card currencies, transaction limits, and so on.
Declined for Processing
Transactions that are declined if the amount or currency is not supported, if the payment method is disabled, and so on.
Insufficient Funds
Transactions that fail when your card does not have sufficient funds to process the payment.
Option Disabled
Transactions will be declined if you have disabled the card network in Zoho Payments. To enable, navigate to Settings, select Payment Method, and click Configure to enable card networks.
Other Errors
This section displays errors not categorized in above mentioned list.
Pro tip: You can click on a failed payment in the Payments module to know in detail why it has failed and what you can do to rectify it.
Filter Report
You can filter and view the report based on predefined date ranges such as month and year, and reset the filter to its default view by clicking the Reset Filters button.
