What are the details required to verify my bank account?

Zoho Payments requires you to provide your bank account details (Routing and account numbers) to facilitate payouts. You can enter the details manually or connect your account through Stripe Financial Connections, a third-party service provider. Learn how to connect your bank account.

When providing the bank account details, ensure the following:

• The account is a checking account.
• For individuals, the account should be in the business owner or representative’s name.
• For sole proprietorship and single-member LLCs, the account can be in the legal name, doing business as name, or business owner’s name.
• For non-profits and other companies, the account can be in the legal name or doing business as name.

After submitting the bank account details, you’ll be requested to submit additional documents to complete the verification process. This allows us to confirm the ownership of the bank account and then process payouts.

Acceptable Documents and Formats

Acceptable Documents

Upload one of the following documents for verification:

• Bank statement for the last 3 - 6 months.
• Manually voided check (digitally voided checks are not accepted).

Acceptable Document Formats

The documents you upload must follow the below format:

• Bank statements must be in PDF.
• Voided checks can be color scans in PDF or photos in JPEG or PNG.
• Upload direct scans or photos of the original document in color (Photos of copies or screenshots of scanned documents are not accepted.)
• The account number must be clear and legible on the document.
• The file size must be under 5MB. (You can upload up to 5 files.)
• Upload the original files without cropping them.
• Upload the most recent documents.

Submitting the account details and documents by ensuring the above points allows you to provide accurate bank account information. This helps reduce back-and-forth communication and expedites the onboarding process.

Uploading Documents

Upload the documents in the Zoho Payments app promptly when requested. To upload:

1. Go to Settings and then Documents.
2. Go to the Bank Account Details section and click Upload.
3. Select the Document Type (Bank Statement or Voided Check) and upload the files.
4. Check the boxes to ensure you’ve submitted the documents in the acceptable format.
5. Click Upload.

The documents will be submitted to the Zoho Payments team.