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How do I record a refund for the advance payment I received from a customer?
To record a refund for the advance payments received from a customer:
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Go to the Sales tab on the left sidebar and select Customers.
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Select the customer for whom you want to record a refund.
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On the customer details page, click the Unused Credits. A pop-up will appear with the list of unused credits.
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Click Excess Payment, and you will be taken to its payment receipt.
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Click the More icon and select Refund.
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Verify the details, enter a reference number and a description, if required, and click Save.
The refund for the advance payment made by your customer will be recorded.
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