Where do I view the WhatsApp notification that I’ve sent to my customers in Zoho Books?

You can view the sent WhatsApp notification in Zoho Books at three different levels.

At Transaction Level

• Click the respective transaction in the Invoices or any other module.
• Go to Comments & History at the top-right corner.
• Click Show Details.

You can view the customer details and the status of the WhatsApp notification.

At Customer Level

• Click the customer whose WhatsApp notification messages you want to view.
• Navigate to the Mails & Messages tab.
• Click the dropdown next to System Mails and select WhatsApp Messages.

You can view all the WhatsApp notifications and their statuses sent to this customer.

At Organisation Level

• Navigate to Reports on the left sidebar.
• Scroll down to Activity and click WhatsApp Notifications.

You can also click View Report on the WhatsApp configuration page and view all the WhatsApp notifications sent from your organisation.