Solution Gives SMBs Affordable, Full-Featured CRM + Email Integration
PLEASANTON, Calif.--(BUSINESS WIRE)--Zoho today announced the Zoho Mail Add-on for Zoho CRM. For small and medium businesses (SMBs) and others using Zoho CRM, the new module provides affordable, full-featured integration of Zoho CRM and Zoho Mail. A video tour of the Zoho Mail Add-on is available at https://www.youtube.com/watch?v=PJ2Ou-2bGkQ.
In related news, Zoho also announced the Zwitch program for Salesforce.com (please see "Zoho Invites Salesforce.com Users to Zwitch").
"The Zoho Mail Add-on is another result of our mission to integrate Zoho's business-ready products in a deep and meaningful way," said
Raju Vegesna, Zoho evangelist.
"This add-on gives users the kind of contextual integration of information that we can provide as a result of the breadth and depth of our application set. Zoho delivers both collaborative productivity and business applications, so we can enable information to flow seamlessly throughout multiple applications to best serve our users needs."
Zoho Unifies CRM and Email
With the Zoho Mail Add-on, Zoho bridges the divide historically separating email and CRM systems. In turn, SMBs and other users gain a single sign-on, CRM/email solution that offers unprecedented levels of integration and ease of use not available in any other CRM system.
The Zoho Mail Add-on gives Zoho CRM users access to contact information found in both Zoho CRM and Zoho Mail. For instance, Zoho CRM users searching for contact information within Zoho CRM will also see Zoho Mail email exchanges with that contact. The Zoho Mail information is presented in Conversation View, and users can expand any conversation to view the individual email.
Users can send and receive emails within Zoho CRM. They do not have to open a new browser window and switch to Zoho Mail. When viewing emails in Zoho CRM, users have the option to share those emails with other users who have access to the Zoho CRM account or to keep the emails private.
It is not just Zoho CRM integrating Zoho Mail. There is a new feature in the Zoho Mail application that lets users add contacts directly to the Zoho CRM application from the Zoho Mail interface. The 'Add to CRM' option is available under a 'More Options' drop down in Zoho message view. Apart from adding the contact, you can also add a task associated with the contact. This integration is smart enough to determine if a contact already exists in your CRM system, thereby avoiding duplicates.
To get started with the Zoho Mail Add-on, users simply log into Zoho CRM and click on "Setup," and then click on "Zoho Mail Add-on" found under the General/Add-ons section. From there, users can configure, activate and deactivate their email access. Users with multiple Zoho Mail accounts can choose which mailbox to associate with the Zoho CRM account. After providing username and password information for Zoho Mail, the user can immediately search contacts and view related email exchanges.
Gmail, Yahoo!, Hotmail and AOL email users can also take advantage of the integration afforded by the Zoho Mail Add-on by using Zoho Mail as a client to those email services. In effect, Zoho Mail acts as an intermediary for these users, enabling them to continue using a third-party email service, but still review contact-related emails within Zoho CRM. Currently, the Zoho Mail Add-on supports POP access. Going forward, IMAP will also be supported.
Pricing and Availability
The Zoho CRM Mail Add-on is available immediately. Pricing is $3 per user per month.
For more information on Zoho, please visit www.zoho.com. To get breaking Zoho news, please visit and subscribe to the RSS feed at https://blogs.zoho.com/ or follow us on Twitter at @zoho.
Additional Zoho Resources
Zoho news releases: https://www.zoho.com/in-the-news.html
Zoho videos: http://youtube.com/zoho
Zoho blogs: http://blogs.zoho.com
Zoho on Twitter: http://www.twitter.com/zoho
Zoho on Facebook: http://www.facebook.com/zoho
About Zoho
Zoho is a comprehensive suite of online productivity, collaboration and business applications for businesses of all sizes. Over 15 million users rely on Zoho apps. Zoho's productivity and collaboration applications include Email Hosting, Document Management, Office Suite, Project Management and more alongside a host of business applications ranging from CRM and Campaign Management to Customer Support, Accounting and more. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program. For more information about Zoho, please visit https://www.zoho.com/.
Zoho is a division of Zoho Corporation, a privately-held and profitable company. With U.S. headquarters in Pleasanton, CA and offices in Austin, Chennai, London, Tokyo and Beijing, Zoho Corporation serves the technology needs of millions of customers worldwide. For more information about Zoho Corporation, please visit http://www.zohocorp.com. All brand names and product names are trademarks or registered trademarks of their respective companies.
For more information on Zoho, visit https://www.zoho.com. To get breaking news from Zoho, follow the company on Twitter at @zoho and on Facebook at http://www.facebook.com/zoho. The latest news about Zoho products is available on the company blog, http://blogs.zoho.com.
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All brand names and product names are trademarks or registered trademarks of their respective companies.
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