Zoho Announces Brazil's First Telephony-Powered CRM in Collaboration With Jive
The partnership to help businesses in Brazil improve productivity of sales teams by fusing CRM and Telephony.
Brasilia–March 6, 2018– Zoho, provider of cloud-based business software, and Jive, provider of popular business cloud telephony solutions, today joined forces and announced the best of both worlds by offering an enterprise-grade customer relationship management (CRM) with built-in telephony. Available only in Brazil, this partnership is the first of its kind and fills a void in the market that has been present for long–a collaboration between CRM and telephony with no strings attached. From now on, every Jive Voice plan purchased in Brazil will include a subscription to Zoho CRM's Enterprise edition.
This partnership is different from a conventional integration. Zoho CRM and Jive Voice work together as a single, seamless solution that requires no extra development and no implementation costs. By having CRM and business telephony in one place, sales teams can boost productivity and improve customer engagement.
"CRM and telephony are two products essential for every salesperson. With Jive's support, we've successfully merged these two core functions into one single, powerful product," said Raju Vegesna, Chief Evangelist, Zoho Corporation. “This must-have solution for salespeople is exclusive for Brazil initially, but we'll eventually expand to our growing global base.”
Mike Sharp, Chief Product Officer of Jive, said, "Individuals and organizations work best when they have rich context and information. This partnership, which is just the first of many, puts information in front of the right people at the right time."
Inside the Bundle
The highlights of the Zoho CRM-Jive Voice partnership include:
Effortless merging of CRM and business phone system: New Zoho CRM customers and Jive Voice users in Brazil can easily get started with a fully-featured CRM complete with multichannel support for phone, email, and social media. This saves them the time, effort and money required for integrating two separate systems.
Contextual customer information: For all incoming and outgoing calls through Jive Voice, contextual information about the callers appears in Zoho CRM. This information prepares salespeople to handle the calls better. First-time callers can be saved as leads or contacts in Zoho CRM, and follow-up actions scheduled.
Click-to-Call: Sales reps can call leads and customers with a single click from within Zoho CRM. They do not have to juggle multiple screens between Zoho CRM and Jive Voice. This gives them more time to make or receive calls.
Automatic call logging: All the call activities and details get logged automatically inside Zoho CRM. Call analytics can be run anytime via reports in Zoho CRM, and sales managers can gauge the performance of their sales teams.
The Zoho-Jive integration was built using Zoho's PhoneBridge platform. The PhoneBridge API accelerates the development and deployment of solutions that integrate cloud PBX and call center management applications across Zoho products. Vendors can easily and quickly create their own integrations using the platform, by visiting:https://www.zoho.com/phonebridge/
About Jive Communications
Jive provides cloud-based phone systems and Unified Communications services. Jive’s customers include high-growth businesses and public sector institutions needing a scalable platform that is more flexible and cost-effective than their existing legacy systems. Jive’s cloud architecture offers an integrated, seamless experience that provides richer context and creates more efficient connections between co-workers and clients. Jive’s cloud delivery model ensures that each organization always has the latest technology, features, and applications—making Jive the last phone system you’ll ever need.
About Zoho
Zoho is the operating system for business—a single online platform capable of running an entire business. With apps in nearly every major business category, including sales, marketing, customer support, accounting and back office operations, and an array of productivity and collaboration tools, Zoho is the world's most prolific software company. In 2017, Zoho introduced the revolutionary Zoho One, an integrated suite of applications for the entire business.
Zoho fiercely respects user privacy and does not have an ad-revenue model in any part of its business, including its free products. More than 30 million users around the world, across hundreds of thousands of companies, rely on Zoho every day to run their businesses, including Zoho itself. Zoho Corporation is privately held and profitable with more than 5,000 employees. Zoho is headquartered in Pleasanton, California, with international headquarters in Chennai, India. Additional offices are in Austin, Amsterdam, Singapore, Yokohama, and Beijing. For more information, please visit www.zoho.com/.