Knowlarity and Zoho Help Indian SMBs Improve Sales Producivity
Integration between SuperReceptionist and Zoho CRM gives businesses better sales insights
GURGAON & CHENNAI, India—March 9, 2016—Knowlarity and Zoho today announced the integration of SuperReceptionist, a virtual contact center solution, and Zoho CRM, an advanced customer relationship management platform. Now, Knowlarity and Zoho users will be able to make calls using SuperReceptionist from within Zoho CRM.
This integration, available immediately, significantly reduces after-call work and minimizes average handling time for salespeople. Automated data entry also brings down human errors that occur while documenting customer information.
“With this integration, call center agents will have all the customer information accessible in one place during the call, hence achieving more results in a day. Businesses will be able to deliver better customer experience as the conversations are more contextual and personalized," said Prashanth H N, Director & Head of Product Management, Knowlarity Communications.
“At a time when India has become home to the third largest number of startups in the world, businesses need a way to not just acquire, but also retain customers in order to thrive. By integrating Zoho CRM and SuperReceptionist, we are helping businesses do both,” said Raju Vegesna, chief evangelist, Zoho. “Zoho CRM provides thousands of Indian startups with a rich repository of information and sales insights. Now, we also give these businesses a comprehensive view of their customer interactions, helping them make intelligent sales decisions.”
SuperReceptionist for Zoho CRM includes these features:
Click-to-dial — Users can call leads and customers with a single click from within Zoho CRM. They no longer need to juggle multiple screens and have time to make more calls.
Screen pop-ups — Incoming calls appear as pop-ups in Zoho CRM, along with contact's information. Salespeople are thus better prepared to handle calls. They can save first-time callers as leads/contacts in Zoho CRM, and add follow-up actions.
Automatic call logging — All the call activities and details get logged automatically inside Zoho CRM. Call analytics can be run anytime via reports in Zoho CRM.
Pricing and Availability
Zoho CRM integration is available for free in Premium and Enterprise editions of SuperReceptionist. All the editions of Zoho CRM have SuperReceptionist integration enabled for free.
For more information on the integration, please visit:
https://www.knowlarity.com/sr/landing/zoho/
About Knowlarity
Knowlarity is trusted by over 12,000 businesses across 65+ countries. It's the leading provider of cloud communications in emerging markets and provides the most comprehensive communication tools including, IVR, fax and conferencing facilities for SMEs, enterprise customers and individuals.
The company makes cloud communications between businesses reliable and intelligent by providing a suite of hosted products that help businesses improve their productivity. Knowlarity’s flagship products, SuperReceptionist and SmartIVR, can process over a million calls an hour. Knowlarity is a Deloitte 500 Fast Track company, Fortune India 40 under 40, Red Herring 100 and Techcircle 2012 winner.
The company was incorporated in 2009 and has grown from a garage startup to a 500+ employee company. Knowlarity is backed by Sequoia Capital and Mayfield. Knowlarity is headquartered in Singapore and has offices in Gurgaon, Mumbai and Bangalore.
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About Zoho
Zoho is a comprehensive suite of online productivity, collaboration and business applications for businesses of all sizes. Over 15 million users rely on Zoho apps. Zoho's productivity and collaboration applications include Email Hosting, Document Management, Office Suite, Project Management and more alongside a host of business applications ranging from CRM and Campaign Management to Customer Support, Accounting and more. These applications are offered directly via Zoho.com or through hundreds of partners in the Zoho Alliance Partner Program. For more information about Zoho, please visit https://www.zoho.com/.
Zoho is a division of Zoho Corp., a privately-held and profitable company, which also provides IT Management Software (ManageEngine with over 70,000 customers) and a Network Management Suite (WebNMS with 25,000 Tier 1 carrier deployments). With U.S. headquarters in Pleasanton, CA and offices in Austin, Chennai, London, Tokyo and Beijing, Zoho Corp. serves the technology needs of millions of customers worldwide. For more information about Zoho Corp., please visit www.zohocorp.com.
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