Augmented reality remote assistance software
Zoho Lens, our augmented reality-based remote assistance software, helps your technicians resolve remote problems in equipment—ranging from plant machinery to servers—by accessing the on-site crew’s device camera right from their desk.
What is visual remote assistance?
Visual assistance is a remote support method that experts use to provide real-time, video-based guidance for remote teams. Zoho Lens elevates this into AR remote assistance, where they place spatial markers directly on the live view for faster fixes.
AR remote assistance
Provide augmented reality (AR) support for customers and teams using our visual remote assistance software. Diagnose, document, and resolve issues in one session using AR.
Digital work instruction
Digitize your instruction manuals, standard operating procedures (SOPs), and checklists into preset workflows with our digital work instruction software. Launch and execute them anytime, either in or out of session.
3D model
Evaluate prototypes and analyze issues in a merged reality space with your remote team using our 3D visualization software. Scan any 3D object and place it within an AR session for collaborative analysis.
Power your support operations with our versatile toolkit.
Discover the key features of our visual remote assistance software that will allow you to see the issue, collaborate, and solve problems faster.
Explore more featuresZoho Lens comes with a wide variety of AR and spatial tools to help you diagnose, analyze, and resolve your customer issues with ease. See exactly what your customer is seeing through live camera streaming. Draw attention to crucial details or take a closer look at issues with the Magnify tool. Provide step-by-step guidance using AR annotations and comments. Measure remote objects with the AR measurement tool.
Along with AR tools, technicians can communicate and collaborate with remote users in the session using VoIP or text chat. Share blueprints or manuals as files in a chat and share your camera feed for quick demos. Freeze the camera stream on the problem area and annotate it so the customer can go hands-free and follow the technician’s instructions step-by-step. Retrieve product information from text, QR codes, and barcodes using the scan tools and share them with the customer in the chat during the session.
It’s essential to capture the crucial details of problems and procedures so technicians can revisit the problem for deeper analysis and audits. Take snapshots to maintain visual records of the steps taken or the parts needed to fix the issue. Jot down quick observations in the session notes, and record the entire session for training purposes. If you’re having network connectivity issues, you can record the problem in AR and share it with an expert once you’re back online.
Your teams carry around essential paperwork like manuals, checklists, and SOPs all day. Now you can transform that paperwork into detailed workflows they can access both in and out of a session. That’s digital work instruction in Zoho Lens. You can upload as many work instructions as needed, launch them for a customer or a team member, track their progress, and maintain records of their execution in the Reports section.
Instead of figuring out where your remote team is, technicians can pinpoint their location right in the Zoho Lens session. With just a tap of a button, the remote team can share their location based on the technician’s request, who can then view it in the map application of their choice. You can improve route planning and streamline service dispatch with the Geolocation feature.
Solve complex issues much faster with help from industrial experts. With multi-technician support in Zoho Lens, you can invite product specialists from your organization or external subject matter experts (SME) to a session. Multi-participant sessions can benefit from the virtual pointer tool to minimize visual clutter and maintain clarity during the session.
Why choose Zoho Lens?
Reduce travel costs through visual assistance
Reduced downtime by up to 50%
75% reduction in errors
Sustainable operations with fewer truck roll emissions.
Quick implementation across departments
Enterprise-grade security with SSL and 256-bit AES encryption
GDPR, HIPAA, SOC 2 Type II compliant
Audit-ready session reports and action logs
Average repair time reduced by 40% compared to traditional methods
Work seamlessly across multiple apps and devices
Zoho Lens is a browser-based software that can be integrated with many apps while giving you the best performance across devices.
RealWear
Meta Quest
Vuzix
Epson
Apple Vision Pro
Improve frontline efficiency with hands-free AR support.
Zoho Lens, the smart glasses software, empowers technicians wearing head-up displays (HUDs) to receive industrial expertise and execute instructions with ease. Experience fast downloads and hassle-free deployments with our supported smart glasses.
This AR remote assistance software helps anyone who needs assistance.
Zoho Lens is built to help professionals who want to help their clients fix an issue remotely but need a comprehensive view of the situation. With industrial augmented reality, incidents such as a misconfigured server, a damaged machine part, or a tricky hardware problem no longer require a technician to travel to diagnose a problem.
Here are the major sectors where Zoho Lens, the AR remote assistance software, can improve problem-solving and save you time and money.
Solving critical challenges with visual assistance
Problems can arise at any time. When they do, your technical team needs to tackle them immediately. With short resolution windows and tight deadlines, visual remote assistance can save the day for your teams.
Field service
Site revisits cost time, money, and momentum. With AR remote assistance, technicians can troubleshoot remotely, prepare the right materials, and walk in ready to fix—not guess.
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Maintenance and repair
Unexpected breakdowns don't have to halt production. Zoho Lens lets maintenance experts guide on-site crews through repairs in real time, minimizing downtime and keeping output on track.
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Customer service
Nobody wants to retell their problem to three different agents. With visual assistance, you can bring experts into the session instantly, resolving issues on the first contact.
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Quality inspection
Inspection officials juggle too many tools for a job that demands focus. Zoho Lens consolidates all their manuals, scanning needs, and documentation processes—into a single app.
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Logistics
When breakdowns and delays stack up, logistics operations take the hit. Remote video support helps you resolve machine failures and oversee your supply chain—all without being on-site.
Explore moreChoose a plan that works for you.
From Free to Professional, you can choose the plan that fits your business needs. If you need a personalized quote, we've got you covered!
Free plan
Starts atAR annotation
Offline recording
All app integrations
Email and SMS invite
Standard plan
Starts at
1 technician/month billed annuallyFile transfer and management
Flashlight
Action log viewer
Multi-technician support
Professional plan
Starts at
1 technician/month billed annuallyAR measurement
Snapshot and session recording
OCR and virtual code reader
Analytics
Local taxes (VAT, GST, etc.) will be charged in addition to the prices mentioned.
Try our augmented reality remote support software with a 15-day free trial!
Get access to all of the features in Zoho Lens by signing up for an account—no credit card required.
Sign up for freeFrequently asked questions
AR remote assistance software is a type of AR technology that allows experts to visually guide field technicians, customers, or remote workers in real time—as if they were standing right beside them. They can view the live video feed from the remote user’s device and overlay digital annotations, arrows, highlights, and step-by-step instructions directly onto the user’s physical environment. It bridges the gap between on-site presence and remote guidance, making it possible to diagnose and resolve issues without having to travel to the work location.
Visual remote assistance is an interactive support category that pairs live video with intelligent tools to diagnose and solve physical issues in real time. AR remote support is the specific technology within that category that uses augmented reality to "anchor" digital pointers and instructions to real-world objects (similar to the tools in Zoho Lens).
AR remote support works by connecting a technician or expert to a remote user through a live camera streaming session. The technician sends the join link directly, or they can send an invite via email or SMS. There’s no complex setup because the user can join through a browser or the Zoho Lens app. Once they’re connected, the technician accesses the user’s live camera feed and uses AR tools to highlight the issue. They can communicate via text or VOIP, scan QR codes and barcodes, share files, and walk the user through the fix—all without leaving the app.
Traditional remote support tools let you access and control another person’s screen—which works well for software issues, but falls short when the problem is physical. AR remote assistance goes a step further by giving you a live view of the user’s real-world environment through their device camera. Instead of over-the-call descriptions, you can see exactly what the user sees and guide them through a fix in real time, resulting in improved clarity, faster resolutions, and reduced site visits.
Yes, Zoho Lens is compliant with GDPR, HIPAA, and SOC 2 Type 2. Session files are stored with secure encryption, and detailed action logs make it easy to prepare for audits at any time. Knowing that your data and your customers’ data are well-protected, you can run remote support operations with confidence.
Zoho Lens works across a wide range of devices and platforms. On the technician side, it runs on all major browsers—Google Chrome, Mozilla Firefox, Microsoft Edge, Safari, and Ulaa. Remote users can join sessions from their smartphones, tablets, smart glasses (including RealWear, Vuzix, Epson, Apple Vision Pro, and Meta Quest), and Samsung rugged devices. Zoho Lens also integrates with tools you already use, including Zoho Desk, Zoho CRM, Zoho SalesIQ, Zendesk, and Jira.
With AR software, issues that generally require an on-site visit can be diagnosed and resolved remotely. When technicians can get live visuals, provide step-by-step guidance, and close issues from their desk, it cuts travel expenses significantly. Maintenance teams that address machine failures through AR software can keep downtime to the minimum, helping you maintain production standards without delays.
Zoho Lens combines AR remote assistance, digital work instructions, and 3D visualization in one platform so your teams can diagnose, document, and resolve issues without switching between apps. It works across browsers, smartphones, tablets, and smart glasses, making adoption easier for departments without huge learning curves. It fits into your existing workflows by integrating within the Zoho ecosystem and third-party tools like Zendesk and Jira. Whether you’re in field service, manufacturing, logistics, or customer support, Zoho Lens helps your teams do more—from anywhere.