FAQ

Some of my employees are unable to access the portal. Why?

There could be several reasons why your employees are not to access the self-service employee portal. Please consider the following possibilities:

  1. Is the email address used by the employees to create their Zoho accounts the same as their official email addresses registered with our organization? Check if there is a mismatch.

  2. Is the self-service employee portal enabled for the employees? It’s possible that access to the portal has not been granted or has been disabled at the organization level. Learn More.

  3. Did the employees receive an invitation to join the portal using their official email addresses? If they did receive an invitation, they have to accept it to access the portal.

We love making our customer's team better
  • Cred Right

    We switched from Paybooks to Zoho Payroll due to it's integration with Zoho Books. Also, the user experience is amazing and the automated salary and tax calculation makes the entire payroll process very smooth.

    Neeraj Bansal, Co-Founder & CEO, CredRight
  • Vedatya

    Our HR department has seen a 40% increase in productivity after switching to Zoho Payroll. As a result, they get more time to do their core function of taking care of our employees and fostering relationships.

    Amit Kapur, Managing Promoter, Vedatya Institute
Request a demo

*
*
*
*
*
*
*
*

By clicking the "Submit" button, you agree to our Privacy Policy.