How do I whitelist URLs that are included in SMS notifications?

Zoho Books use shortened URLs in its SMS notifications to send messages to customers. According to TRAI’s latest regulations, it is mandatory to whitelist the URLs included in SMS notifications. If not, TRAI might block the SMS notifications you send your customers, and you may also be charged for it.

To whitelist short URLs included in SMS notifications:

• Visit your DLT operator’s website and navigate to CTA Whitelisting section.
• Select URL as the CTA Type and Short Domain/URL as the Link Type.
• Provide the following details:
  • Select https in the Protocol field.
  • Enter zspay.co as the Short Domain.
  • Select the required header in the Header field.
• Click Submit.

If required for your business, you must whitelist the long/dynamic URLs to comply with TRAI regulations. Here’s how:

• In your Zoho Books organization, select the required transaction for which you want to whitelist the long/dynamic URL.
• Go to the transaction’s Details page and click Share at the top of the page.
• In the pop-up that appears, click Generate Link. A link will be generated.
• Click Copy Link.

• Visit your DLT operator’s website and navigate to CTA Whitelisting.
• Select URL as the CTA Type and Long/Dynamic URL as the Link Type.
• Enter the static part of the copied in the URL field. You can also provide the link in the Sample URL field.
• Click Submit.

Similarly, repeat this process for all the required modules whose transactions are shared with CTA URLs through SMSes.