Use Zoho Flow to integrate Zoho Desk with 500+ apps without writing code. Automate any tasks that keep you away from what you do best.
Explore prebuilt Zoho Desk integration flows to get started
![](https://flow-cn-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-cn-public.nimbuspop.com/flow-apps/clicksend.png)
Receive ClickSend SMS messages for new tickets in Zoho Desk
Use this flow![](https://flow-cn-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-cn-public.nimbuspop.com/flow-apps/github.png)
Create GitHub issues for new tickets in Zoho Desk
Use this flow![](https://flow-cn-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-cn-public.nimbuspop.com/flow-apps/mailchimp.png)
Create MailChimp subscribers for new Zoho Desk tickets
Use this flow![](https://flow-cn-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-cn-public.nimbuspop.com/flow-apps/prodpad.png)
Push tagged messages from Zoho Desk to ProdPad as ideas
Use this flow![](https://flow-cn-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-cn-public.nimbuspop.com/flow-apps/slack.png)
Send Slack channel notifications when Zoho Desk ticket is updated
Use this flow![](https://flow-cn-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-cn-public.nimbuspop.com/flow-apps/zoho_sprints.png)
Submit bugs in Zoho Sprints from new Zoho Desk tickets
Use this flow![](https://flow-cn-public.nimbuspop.com/flow-apps/zoho_desk.png)
![](https://flow-cn-public.nimbuspop.com/flow-apps/zoho_projects.png)
Submit bugs in Zoho Projects for new Zoho Desk tickets
Use this flowDidn't find the Zoho Desk integration you are looking for? Create one yourself.
Popular integrations
ClickSend
ClickSend is a cloud-based service that lets you send and receive SMS, email, voice, fax, and letters worldwide. Category : Phone/SMS, PopularGitHub
GitHub is a developer platform that lets you manage projects and teams, follow projects, host code, and maintain documentation. The built-in tools make it easy to request review, propose changes, and manage version control. Category : Developer Tools, Project Management, PopularMailchimp
Mailchimp is a marketing automation tool that lets you find and really connect with your audience. You can personalize emails, find prospective customers on social media, and analyze your performance using dashboard insights. Category : Email Marketing, PopularProdPad
Prodpad is product management software that lets you create user personas, prioritize product ideas, and work on product strategy with roadmaps. Category : Product ManagementSlack
Slack is a messaging app for teams. You can create channels to organize conversations, search message history, and add notes and reminders. Category : Team Collaboration, Popular, Team ChatZoho Sprints
Zoho Sprints is a free online agile project management tool with scrum, agile reports and collaboration capabilities for software development teams. Category : Project Management, ZohoZoho Projects
Zoho Projects is online project management software that helps you efficiently collaborate with your teams. You can create projects and tasks, set milestones, file issues, and keep track of everything from one place. Category : Team Collaboration, Zoho, Team Chat
Zoho Desk supports following triggers and actions
All Triggers - A trigger kickstarts the flow
Ticket updated
Triggers when the details of the selected ticket is updated
Ticket created
Triggers when a new ticket is created in the selected portal
Contact created
Triggers when a new contact is created in the selected portal
Time entry updated
Triggers when a time entry is updated in the selected task
Agent availability updated
Triggers when the availability of an agent is updated
Article updated
Triggers when an existing article is updated
Call created
Triggers when a new call is created in the selected portal
Ticket thread added
Triggers when a new ticket thread is added in the selected portal
Ticket moved
Triggers when a ticket is moved to a different team or department
Account created
Triggers when a new account is created in the selected portal
Contact updated
Triggers when the details of a contact is updated in the selected portal
Event updated
Triggers when the details of an event is updated
Ticket comment added
Triggers when a new ticket comment is added in the selected portal
Event created
Triggers when a new event is created in the selected portal
Account updated
Triggers when the details of the selected account is updated
Product created
Triggers when a new product is created
Task updated
Triggers when the details of a task is updated in the selected portal
Agent updated
Triggers when the details of an agent is updated in the selected portal
Ticket approval updated
Triggers when the details of an existing ticket approval are updated
Ticket approval added
Triggers when a new ticket approval is added
Ticket comment updated
Triggers when the selected ticket comment is updated
Call updated
Triggers when the details of a call is updated in the selected portal
Ticket created or updated
Triggers when a new ticket is created or if the details of an existing ticket are updated
Article created
Triggers when a new article is created
Agent created
Triggers when a new agent is created in the selected portal
Task created
Triggers when a new task is created in the selected portal
Time entry created
Triggers when a new time entry is created in the selected task
Ticket status updated
Triggers when a ticket status is changed to selected status. If status is not selected, the flow will trigger for all status changes.
All Actions - Action are the automated tasks
Add task time entry
Adds time entry for an existing task
Create product
Creates a new product in the selected organization
Create task
Creates a new task in the selected department
Remove tag
Removes a tag from the specified ticket
Send email reply
Sends a reply for the specified ticket created in the email channel
Create contact comment
Creates a comment in the selected contact
Create task comment
Creates a new comment in the specified task
Create event
Creates a new event in the selected organization
Create account
Creates a new account in the selected organization
Add ticket time entry
Adds time entry for an existing ticket
Create contact
Creates a new contact in the selected organization
Create topic
Creates a new topic
Create topic comment
Creates a comment for the specified topic
Create article
Creates a new article
Create contract
Creates a new contract for the selected account
Create call
Creates a new call in the selected organization
Create ticket comment
Creates a comment in the selected ticket
Add tag
Adds a tag to the specified ticket
Add user to group
Adds the specified users to an existing group
Create agent
Creates a new agent in the selected organization
Request approval for ticket
Requests an approval for an existing ticket from the specified approver
Create ticket
Creates a new ticket in the selected organization
Send custom channel reply
Sends reply for a ticket via the selected channel
Update account
Updates the selected account
Update agent
Updates the details of an existing agent
Update product
Updates the details of the selected product
Update call
Updates the details of the specified call
Update ticket
Updates the details of an existing ticket
Remove user from group
Removes the specified users from an existing group
Move ticket
Moves the specified ticket to the selected department
Update agent availability
Updates the availability status of an existing agent
Edit ticket time entry
Edits the time entry of an existing ticket
Invite contact to the help center
Invites the specified contacts to help center
Close ticket
Closes the specified tickets
Update KB user status
Updates the status of an existing KB user
Update article
Updates the details of an existing article
Update contact comment
Updates the specified comment in the selected contact
Update contact
Updates the selected contact
Update topic
Updates the details of an existing topic
Update ticket timer
Updates the timer of an existing ticket
Update task timer
Updates the timer of an existing task
Update call timer
Updates the timer of an existing call
Update contract
Updates the details of an existing contract
Update ticket comment
Updates the comment for the specified ticket
Update task
Updates the details of an existing task
Fetch product
Fetches the details of an existing product by unique ID or name
Fetch ticket
Fetches the details of an existing ticket
Fetch task
Fetches the details of an existing task by ID
Fetch agent
Fetches the details of an existing agent by ID or email
Fetch article
Fetches the details of an existing article
Fetch customer happiness
Fetches the happiness feedback of an existing customer
Fetch ticket time entry
Fetches the time entry of an existing ticket
Fetch event
Fetches the details of an event based on the selected field
Fetch contract
Fetches the details of an existing contract
Fetch ticket tags
Fetches ticket tags using ticket ID
Fetch KB user
Fetches the details of an existing KB user
Fetch account
Fetches an existing account by name or ID
Fetch call
Fetches the details of a call based on the selected field
Fetch ticket thread
Fetches ticket thread by its unique ID
Fetch contact
Fetches a contact by email address, unique ID, or contact name
Trash contact
Moves selected contact to the recycle bin
Trash account
Moves selected account to the recycle bin
Trash ticket
Moves selected ticket to the recycle bin
What is Zoho Desk?
Zoho Desk is context-aware help desk software for managing customer support activities. You can assign, track, and set up alerts on help desk tickets easily.
Categories : Zoho, Customer Support
What is Zoho Flow?
Zoho Flow is an integration platform that helps you connect your apps without any code. Automate complex business workflows within minutes. Set a trigger, add actions, use Delays and Decisions to create your entire workflow on an easy to use builder.
Start your 15 day free trial
Testimonial
![](http://www.zohowebstatic.com/sites/zweb/images/flow/customers/lakeside-user.png)
“Zoho Flow had eliminated the most routine and repetitive tasks that were creating a huge burden on our employees, leading to many unnecessary delays and mistakes. Now, we have better data integrity and we serve our customers faster. It is on a totally different level.” Know more
Watch Zoho Flow in action
![](http://www.zohowebstatic.com/sites/default/files/flow/apps/flow-video-thumb.png)