Elevate customer service on and off the field
From help desk service to field service, boost customer satisfaction across every touchpoint and maintain complete operational visibility with the Zoho Desk and Zoho FSM integration.
How can you benefit?
- Better coordination between the help desk and field teams
- Customers stay updated on field work status
- Contextual help desk data boosts first-time fix rates
Turn tickets into actionable field service requests
Create and send field service requests, work orders, and cost estimates directly from a Zoho Desk ticket, contact, or account to Zoho FSM, minimizing manual data entry and ensuring fluid communication.
Gain a unified view of job details
Arm your agents with essential context, including assets sold to the customer and private notes from field agents, directly within the ticket, contact, and account detail views. This empowers your team to engage in more meaningful interactions with customers and accelerate ticket resolution.
Keep the desk and the field teams
in sync
Monitor service appointment progress from dispatch to completion in real time, allowing Zoho Desk agents to update customers and ticket statuses accordingly. Similarly, Zoho FSM agents can track new customer conversations or ticket updates. This ensures that customers, service agents, and field agents are always on the same page.
Got field agents? Try Zoho FSM for Zoho Desk today!
Turn your existing Zoho Desk ticketing system into a field service ticketing system.