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Comprehensive CRM platform for customer-facing teams.

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Simple CRM for small businesses moving from spreadsheets.

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Build online forms for every business need.

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Live chat app to engage and convert website visitors.

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Appointment scheduling app for consultations with customers.

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Digital signature app for businesses.

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Comprehensive sales map visualization and optimal route planning solution.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Unified platform to deliver top-notch customer experience.

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All-in-one social media management software.

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Create, send, and track targeted email campaigns that drive sales.

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Build online forms for every business need.

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Design surveys to reach and interact with your audience.

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Online website builder with extensive customisation options.

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Website conversion optimization and personalisation platform.

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End-to-end event management software.

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Webinar platform for webcasting online webinars.

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All-in-one marketing automation software.

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Smart landing page builder to increase conversion rates

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Manage all your local business listings on a single platform.

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Live chat app to engage and convert website visitors.

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Digital signature app for businesses.

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Complete loyalty and affiliate management platform.

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Cloud Contact Center Software for businesses.

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Sync, manage, and convert leads across channels seamlessly.

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Online community platform for individuals and businesses to grow their network and brand.

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Unified marketing platform for marketing teams.

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eCommerce platform to manage and market your online store.

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Remote support and unattended remote access software.

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Interactive remote assistance software with augmented reality.

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End-to-end field service management platform for service businesses.

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Live chat app to engage and convert website visitors.

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Cloud Contact Center Software for businesses.

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The all-in-one toolkit for solopreneurs.

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Appointment scheduling app for consultations with customers.

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Unified platform for customer service and support teams.

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Powerful accounting platform for growing businesses.

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100% Free invoicing solution.

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Effortless expense reporting platform.

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Powerful stock management and inventory control software.

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End-to-end billing solution for your business.

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Collect payments online with custom branded pages.

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Payroll software with automated tax payments and filing.

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The all-in-one toolkit for solopreneurs.

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Practice management software for accounting firms.

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Sign

Digital signature app for businesses.

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eCommerce platform to manage and market your online store.

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Finance Plus

All-in-one suite to manage your operations and finances.

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Secure email service for teams of all sizes.

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Online meeting software for all your video conferencing & webinar needs.

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Word processor for focused writing and discussions.

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Sheet

Spreadsheet software for collaborative teams.

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Create, edit, and share slides with a sleek presentation app.

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Beautiful home for all your notes.

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Stay in touch with teams no matter where you are.

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Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
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Appointment scheduling app for consultations with customers.

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Shared inboxes for teams.

TeamInbox
 
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Online file management for teams.

WorkDrive
 
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Digital signature app for businesses.

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Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

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Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
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Knowledge and learning management platform.

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Cloud Contact Center Software for businesses.

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Collaborative task management for individuals and teams.

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Tables

Work management tool to connect people, processes, and information.

Tables
 
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Collaborative online PDF editing tool.

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Application suite built to improve team productivity and collaboration.

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People

Organize, automate, and simplify your HR processes.

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Intuitive recruiting platform built to provide hiring solutions.

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Effortless expense reporting platform.

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Workerly

Manage temporary staffing with an employee scheduling solution.

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Payroll software with automated tax payments and filing.

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Employee scheduling and time tracking app.

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Digital signature app for businesses.

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Comprehensive HR platform for seamless employee experiences.

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Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

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Secure multi-factor authenticator (MFA) for all your online accounts.

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Online password manager for teams.

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Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

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Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
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Test automation software to build, manage, execute, and report testcases.

QEngine
 
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Automate manual, tedious, and repetitive tasks easily.

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Modern self-service BI and analytics platform.

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Embedded analytics and white label BI solutions, tailored for your needs.

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AI-powered data preparation service for your data-driven organization.

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Harnessing IoT analytics for real-time operational intelligence.

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Planning and tracking tool for scrum teams.

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Automatic bug tracking software for managing bugs.

BugTracker
 
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The all-in-one toolkit for solopreneurs.

Solo

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Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

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Pro-code platform to build and deploy your apps.

Catalyst
 
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Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
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Automate manual, tedious, and repetitive tasks easily.

RPA
 
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Application analytics for all apps.

Apptics
 
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Embedded analytics and white label BI solutions, tailored for your needs.

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Build, deploy, and scale IoT solutions for connected businesses.

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AI-powered data preparation service for your data-driven organization.

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Low-code IoT platform and solutions for connected businesses.

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All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Simplify the journey from ticket generation to resolution

Help your agents create the ideal support experience effortlessly with Zoho Desk's intuitive UI and efficiency enhancing features.

CRM Software benefits | Zoho CRM

How can your organization benefit from the reply editor?

  • Increase agent efficiency
  • Send informative and accurate responses to your customers
  • Deliver personalized service instantly
  • Effortlessly track the entire ticket journey

Collect and fill in essential ticket information effortlessly

Make it seamless for your agents and customers to raise a ticket. Collect all the essentials required to offer quick service with layouts while preventing agents and customers from filling in repetitive and common fields with prefilled templates.

Ticket Layout - screen

Acknowledge every ticket automatically

Build strong customer relations by sending automated acknowledgement emails while retaining the personal touch with email templates.

Acknowledge every ticket automatically

Categorize tickets for quick actions

Make quick decisions and perform quick actions right from the ticket display screen with multiple ticket views that categorize tickets as per your agent's preferences.

Learn More
Categorize tickets for quick actions

Send tailored responses to every customer

Desk's unified interface allows you to quickly and conveniently access your customer's details, their current stage in the customer lifecycle journey, and all their previous interactions, so your agents can deliver personalized service effortlessly.

Send tailored responses to every customer

Deliver timely and valuable responses

Drafting the same response repeatedly can be time-consuming and frustrating for your agents. With pre-written responses, and automated article and reply suggestions, equip your agents to send prompt and informative responses.

Reply assistant - screen

Access past resolutions for future interactions

After crafting the perfect reply, it's a good idea to store it in an easily accessible place. With Zoho Desk, save the resolution to your customer's request under the Resolution tab, so other agents can refer to it when similar problems arise. To optimize this process, add resolutions to your knowledge base, increasing their visibility for future use cases.

Access past resolutions for future interactions

Review the complete ticket journey in one place

Dealing with one customer's request can involve multiple steps, and it can become difficult to trace and follow up on each one. With Desk, your agents can set up reminders, schedule tasks, and view all the stages and changes a ticket went through in the same place.

Ticket activity - screen

Empower your agents with Zoho Desk

  • No credit card required.
  • No software to download.