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Integrate intelligence into customer service with Zia

Zoho Desk's AI, Zia, is your agents' sidekick that helps them focus on personalizing experiences and your customers' 24/7 assistant, that provides instant answers.

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Trusted by 100,000+ businesses globally

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Align AI
with your goals

Empowered agents

Eliminate repetitive tasks and help your agents craft personalized experiences with AI-driven assistance.

Delighted customers

Provide instant 24/7 support with AI chatbot to ease agent workload and meet customer demand.

A thriving business

Streamline customer service processes with AI-driven insights that optimize your operations.

Do more in less time

  • Smart agent assistant
  • Self-service chatbot
  • Auto-generated ticket tags
  • Intelligent ticket routing
  • Anomaly notifications
  • Actionable insights

Smart agent assistant

Within Zoho Desk's ticketing interface, Zia suggests the best response and article link for agents based on customer concern.

Zia helps your agents close tickets faster by creating quick responses based on customer queries with the help of your organization's knowledge base.

Self-service chatbot

Zia chatbot answers customer's query about missed flight with a short response and a link to the complete article.

For 24/7 support, deploy Zia on your website and mobile app. Zia delivers instant, accurate responses to customer questions and enables them to connect to agents for complex issues.

Auto-generated ticket tags

Zia adds ticket tags such as 'Switzerland,' and 'Customer package,' to a ticket inquiring about a Switzerland tour package.

Zia saves your agents time from redundant tasks by automatically adding relevant tags based on ticket content. Insights drawn from these tags can be helpful in understanding your customers and identifying articles needed for your knowledge base.

Intelligent ticket routing

For the ticket about visa process, fields like ticket category have been updated to

To ensure every ticket is resolved effectively, it's essential for it to reach the right agent. Zia predicts ticket fields automatically, triggering automated workflows to streamline the ticket management process.

Anomaly notifications

The line graph shows a 325% increase in incoming tickets on 28 March 2024.

Zia analyzes your incoming and outgoing tickets regularly and notifies you of any unusual ticket activity so that you can prepare your teams accordingly.

Actionable insights

Dashboard shows response activity, list of popular auto-tags, and number of positive, neutral, and negative sentiments.

Get a glimpse of all your AI activity—trending auto tags, customer sentiments, incoming tickets, outgoing tickets, and anomaly predictions—displayed in visually appealing dashboards to make the right decision for your business and customers.

Integrate with OpenAI for
effortless service

Zia—powered by ChatGPT—analyzes your customers' sentiments, summarises their question or issue, and offers reply suggestions so your agents are equipped with the right information to craft appropriate responses and deliver personalized service.

Zia summarizes a customer's inquiry about
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Make service
more efficient

Easy to adopt

Effortlessly begin using Zia with our user-friendly interface and easy no-code setup to achieve higher efficiency in your day-to-day tasks.

Cost-effective

Zia is included with Zoho Desk at no additional cost. You get all the benefits of a powerful AI assistant without breaking the bank.

Secure and compliant

Focus on building strong customer relationships, not worrying about security. Zoho Desk is GDPR, HIPAA, and CCPA compliant, ensuring your data is safe and secure.

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The Zoho Desk
advantage

15% Increase in first contact resolution.
50% Faster response time.
14% Increase in CSAT score.
48% Reduction in customer churn rate.
50% Faster implementation.

*Metrics reported by our customers through an internal survey.

Highly rated by
analysts and users

Jason NicholVP of Product, Feedonomics

I believe that what we've achieved in collaboration with the Zoho Desk team has made a huge impact on how efficiently we can resolve complex requests for our clients, and it has been a major improvement for our customer experience. Our relationship with the Zoho Desk team is as strong today as it was the day we started working with them nearly seven and a half years ago.

Matt CianfaraniChief Operating Officer, Cartika

After we switched to Zoho Desk, we noticed a huge uptick in the reliability and performance of the system. There were no more hours being locked out of the platform, we didn’t go through periods where we could not access our customer tickets or environments anymore. With Zoho Desk, specifically the new-age dashboards, I am able to watch closely how my staff are interacting with the customers and predict things as well.

Steven GabbardFounder, Contractor Foreman

The ChatGPT integration with Zoho Desk is an amazing upgrade that takes an already power tool to another level. The ticket prediction does a phenomenal job of summarizing the ticket content into a single sentence, which makes it easier for the support manager to assign the ticket to the appropriate team member without having to read the full message. The suggested replies are spot-on and very professional as though they were written by someone with decades of customer service experience. Zoho is leading the way with its integration of ChatGPT and as the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder.

Jason NicholVP of Product, Feedonomics

I believe that what we've achieved in collaboration with the Zoho Desk team has made a huge impact on how efficiently we can resolve complex requests for our clients, and it has been a major improvement for our customer experience. Our relationship with the Zoho Desk team is as strong today as it was the day we started working with them nearly seven and a half years ago.

Matt CianfaraniChief Operating Officer, Cartika

After we switched to Zoho Desk, we noticed a huge uptick in the reliability and performance of the system. There were no more hours being locked out of the platform, we didn’t go through periods where we could not access our customer tickets or environments anymore. With Zoho Desk, specifically the new-age dashboards, I am able to watch closely how my staff are interacting with the customers and predict things as well.

Steven GabbardFounder, Contractor Foreman

The ChatGPT integration with Zoho Desk is an amazing upgrade that takes an already power tool to another level. The ticket prediction does a phenomenal job of summarizing the ticket content into a single sentence, which makes it easier for the support manager to assign the ticket to the appropriate team member without having to read the full message. The suggested replies are spot-on and very professional as though they were written by someone with decades of customer service experience. Zoho is leading the way with its integration of ChatGPT and as the AI continues to improve, so will the ability for our team members to serve our customers by helping us work smarter, not harder.

Jason NicholVP of Product, Feedonomics

I believe that what we've achieved in collaboration with the Zoho Desk team has made a huge impact on how efficiently we can resolve complex requests for our clients, and it has been a major improvement for our customer experience. Our relationship with the Zoho Desk team is as strong today as it was the day we started working with them nearly seven and a half years ago.

Matt CianfaraniChief Operating Officer, Cartika

After we switched to Zoho Desk, we noticed a huge uptick in the reliability and performance of the system. There were no more hours being locked out of the platform, we didn’t go through periods where we could not access our customer tickets or environments anymore. With Zoho Desk, specifically the new-age dashboards, I am able to watch closely how my staff are interacting with the customers and predict things as well.

Assist your customers intelligently
with Zoho Desk

  • Flexible 15-day free trial
  • No credit card required
  • No software to install