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Zoho Desk for easier ticket management and save more time on resolving issues.

Automatic ticket assignment
Ticket Collaboration
Single interface communication
Convert interactions into tickets
Daily dashboard
Reports and insights
Knowledge Base
Communities and Forums
In-app service portals

Automatic ticket assignment
Direct assignment and Round Robin automations help managers reduce the amount of manual work they put in so they can concentrate on more important tasks.
Ticket Collaboration
Your customer service reps can tag people from multiple teams, letting people from those teams comment and reply to tickets whenever they need to step in.
Single interface communication
View and reply to all customer requests, from any channel, from one screen. This brings email, social media, live chat, phone calls, and web forms together.
Convert interactions into tickets
Log and monitor phone conversations, convert them into new tickets, or attach them to existing ones. Convert social media interactions and live chat into tickets, all at the click of a button.
Daily dashboard
Access ticket traffic data, customer happiness levels, unassigned tickets, and agent ticket load from one dashboard, the HQ. Managers can also reply to or reassign tickets based on their analysis from within the HQ.
Reports and insights
Monitor your team's performance, customize and schedule reports. You can create custom dashboards with just the data that your business requires.
Knowledge Base
By creating a Knowledge Base with help articles and FAQs, your customers can find answers without waiting for agents. This reduces the ticket load for your reps, leaving them more time for the complex issues that really need their attention.
Communities and Forums
Customers can start and participate in discussions, suggest ideas, and resolve issues amongst themselves. You can also use this platform to post product announcements to your customers.
In-app service portals
Bring your Help Center directly into your website and strengthen self-service. Chat with Zia, an AI-powered conversation assistant.Customers can chat with Zia right from your mobile app or website. Zia processes their questions and suggests appropriate solutions from your Knowledge Base.