Boost CX with
real-time support
Customers appreciate quick responses. With Zoho Desk's Business Messaging platform, businesses can offer instant chat support without stretching your support teams and help build lasting customer relations.
SIGN UP FOR FREERevolutionize your customer support with
Speed, Empathy & Accessibility
Offer help to customers when and where they need it. Add a Business Messaging widget (no code required) to your websites, mobile applications (iOS or Android), self-service portals, and Zoho Desk's ASAP widget for quick and efficient support.
Omnichannel agent workspace
Elevate your live chat ticketing system with agents accessing a centralized workspace for all customer touchpoints. Easily hold parallel conversations across channels using ticketing tools, preset texts, and instant customer info—all just a click away.
Customizable live chat widget
Tailor your live chat tool to stay consistent with your business's branding and offer a seamless customer support experience.
24/7 support
Never leave another customer waiting. Enhance your live chat experience with smooth chat transfers between bots and agents for timely, efficient, and proactive support.
Simplified customer service
Scale your support without scaling operational costs. Enable Zoho Desk's automation capabilities , such as blueprints, ticket assignments, ticket notifications, and auto-responders for the live chat support platform.
Analyze your live chat efficiency
With insightful and actionable analytics available for your live chat ticketing system, your agents can offer personalized and effective resolutions in real-time.
Instant gratification
Real-time, accessible support on the channels your customers are present on.
Cost-effective support
Offer proactive support with real-time chat solutions to your customers.
Improved customer satisfaction
Efficiently transfer chats between chatbots and agents for faster responses and empowered customers.
Increased engagement
Capture all customer feedback. Add a Business Messaging widget to your business platforms now.
Sandra Soucie,Director of Customer Success
Steve Allison,Client Support Center Manager