Get practical tips to improve your customer service strategy at Zoho CX Workshop.

Register now!
Skip to product menu
close
  • Sales
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

No matter where you are, you're right next to a customer

with the Zoho Desk mobile app.

CRM Software benefits | Zoho CRM

Here's how we can help you

  • Respond to queries from anywhere at any time for seamless support even while on the move.
  • Use the search bar to quickly pull up contacts, accounts, and previous tickets.
  • Get push notifications for new ticket assignments, updates, and other alerts.
  • Automatically sync offline-updated data once a stable internet connection is established.

Stay in loop, always

Set up notifications to receive timely alerts whenever new tickets are created, when existing tickets are updated, or when tickets are assigned specifically to you. Furthermore, the app ensures that you never miss Service Level Agreement (SLA) violations, enabling you to maintain the highest standards of customer service.

Zoho Desk mobile app notification alerts

Put a face to every ticket

Access all the customer information you need in a single screen with the Zoho CRM integration. This includes essential contact details like email, phone numbers, and addresses, as well as comprehensive records of past interactions, previous purchases, and even customer happiness ratings. With everything conveniently available in one place, you can efficiently serve your customers with personalized support.

Zoho desk mobile app ticket overview, contact details and CRM info

Organize and prioritize effortlessly

In customer service, first-in doesn't always mean first-out. Prioritizing can depend on multiple factors - How quickly does the customer need the issue resolved? Is the issue serious? how important is the customer to the business? Work Modes and Custom Views help you sort your tickets based on chosen criteria. With your tickets automatically arranged, you'll be able to tackle the most urgent ones with ease.

Zoho Desk mobile app contextual ticket prioritization

Close tickets on the move

With just one tap, you can create and customize tickets. Plus, on a single screen, you get the full ticket conversation, with the latest response right at the top, making it easy to keep the flow going. With Response Templates and Suggested Articles, writing a reply is a breeze too. You can also upload attachments and add private responses to the tickets.

Zoho Desk mobile app suggested articles for faster resolution

Do more with gestures

Simplify frequently performed ticket actions like editing, assigning, and moving tickets with quick and easy swipes. Pass on a ticket to a colleague when you’re busy with another one, or swipe right to close the ticket. Quick, simple gestures like these makes the mobile app a handy tool!

Tackle as a team

With social network-style commenting and tagging, agents can ask for help, brainstorm for solutions, and collaborate effortlessly with their colleagues and other departments within the ticket. The Team Feed keeps your entire team updated and enables in-app conversations with them.

Zoho Desk mobile app team feeds for collaboration between teams and departments

Zoho Desk comes at a better price when compared to Zendesk, and it offers integration with other Zoho applications so you can keep your information in a single place. Their mobile app lets you work from any place and be informed about the organization's tasks and communications.

Miguel Useche,Full-Stack Developer, Webdibs

The user-friendly android and IOS apps are one of the best features of Zoho Desk, that I like the most. Other features that I admire are - It provides a simple widget code with a few clicks once to integrate it with your website or application; you can easily track all your tickets and agents from the dashboard; you can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.

Humayun Farooqi,Senior Technical Support Specialist, Joblogic G2 review

What is very nice about Zoho Desk is that you can also use a mobile app. You can actually customize this mobile app however you wish. The reporting in Zoho Desk is also very easy to set up yourself, so you can create reports according to your own preferences.

Patrick Lazarom,Team Leader in Support Department, Easy Secure

Zoho Desk comes at a better price when compared to Zendesk, and it offers integration with other Zoho applications so you can keep your information in a single place. Their mobile app lets you work from any place and be informed about the organization's tasks and communications.

Miguel Useche,Full-Stack Developer, Webdibs

The user-friendly android and IOS apps are one of the best features of Zoho Desk, that I like the most. Other features that I admire are - It provides a simple widget code with a few clicks once to integrate it with your website or application; you can easily track all your tickets and agents from the dashboard; you can insert tags with each ticket to group them into specific categories for analysis and troubleshooting.

Humayun Farooqi,Senior Technical Support Specialist, Joblogic G2 review

What is very nice about Zoho Desk is that you can also use a mobile app. You can actually customize this mobile app however you wish. The reporting in Zoho Desk is also very easy to set up yourself, so you can create reports according to your own preferences.

Patrick Lazarom,Team Leader in Support Department, Easy Secure

Zoho Desk comes at a better price when compared to Zendesk, and it offers integration with other Zoho applications so you can keep your information in a single place. Their mobile app lets you work from any place and be informed about the organization's tasks and communications.

Miguel Useche,Full-Stack Developer, Webdibs

Customer service, on the go.

  • 15-day free trial
  • No credit card required