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RJG has seen an increase in their annual ROI after leveraging Zoho Desk for its technical support operations.
Jason YoffyDirector of Engineering, RJG Inc.In terms of ease of use, operation, pricing, and features, Zoho Desk could meet our requirements.
M Wildan ZubaidiSupport Manager, Biznet GioBlazeSoft sought a helpdesk solution for seamless integrations and found Zoho Desk, which now enables them to achieve remarkable automation and integration capabilities. As a result, BlazeSoft increased its customer retention rate.
Zoho Desk offers most of the functionality we need, and for any additional requirements, we have been able to find solutions. It truly meets our needs perfectly.
Derek McKinnonCo-CEO, Your Child's Day- Show more...
Zoho Desk mobile application is great. When Zoho Desk was first being implemented, there were many support responses to handle, and I personally relied on the Zoho Desk app to respond to customer needs even when I was away from the computer. This allowed me to stay on top of things, and from an efficiency standpoint, the app was very helpful and easy to use.
I felt like the app provided all the functionality I needed, allowing me to handle the entire ticket process without needing to switch back to a computer. I could start and finish managing a ticket directly from the app.
Steven GabbardFounder & CEO
This is the beauty of Zoho Desk for us—being able to analyze the data allows us to bring down our ticket count, allowing our team to focus on one-time issues rather than recurring ones.
Earl FerrerFirst Vice President, Digital Transformation, Pioneer InsuranceArtiCAD's customer service team closes 75% of tickets in under two hours and achieves soaring happiness ratings with Zoho Desk.
The Strata team found Zoho Desk straightforward and effective, enabling them to provide prompt support to clients. They tailored their training so that it would take a maximum of one week for new users to become proficient with the platform.
The UI, the types of reports we can pull out, and the help center have all been fantastic, and those capabilities helped us make our mind to proceed with Zoho Desk.
Suraj KumarSenior Sales Operations and Strategy Manager, LambdaTest
I can’t imagine running my business without Zoho Desk. Back in the day, I was the only person in the company who could make a price decision or approve a repair. Now, the micromanagement is gone. Who wouldn't be happy about that?
Louis CastellanoCEO and founder of Lakeside CNC Group, Ltd.DSB had been struggling with high labor costs due to the heavy customer support workload. After implementing Zoho Desk, they were able to use automation to streamline the process and reduce the number of agents working on support requests.
Girl Guides of Canada utilizes Zoho Desk's Knowledge Base extensively to streamline the transfer of expertise to new agents.
Implementing Zoho Desk in my team has saved us significant time. It's exceptional how Zoho Desk consistently delivers outstanding service.
Vinod GowdaAutomation Lead and Analyst, CreditAccess GrameenAvineon implemented Zoho Desk, which is managed by a specialized team that responds to requests and coordinates with their entire technical team. As a result, their Zoho user base has expanded beyond just the original Salesforce users.
Joel CampbellSenior Vice President, Commercial Systems
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