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CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

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RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

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Zoho One
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With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

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Zoho crm

Is Salesforce right for you?

Start Quiz

How does Zoho CRM stack
up to Salesforce?

Salesforce and Zoho CRM are two feature-rich, powerful CRMs available for your business. Looking for a Salesforce alternative? This page provides a detailed side-by-side feature comparison with everything you need to make the right decision.

Sign Up For Free

Does Salesforce have all that you need?

Salesforce approached the CRM market with a top-down ideology and built their solution with enterprises in mind from the beginning. They have more recently started to provide more SME-oriented solutions. As a result, the end user experience is often disjointed. For example, the user has to constantly switch between the old interface and the new Lightning interface to do their job.

The user interface is overloaded, lacks the modern touch users have come to expect in SaaS, and requires a lot of customization to use it effectively. You can only get the most out of Salesforce if you have a dedicated implementation team.

Is Salesforce right for you?

Take our two-minute quiz.

Start Quiz

Here's what Zoho CRM
can do for your business.

Streamlined user experience with Canvas

Uncompromising security and compliance

End-to-end implementation support

Ecosystem of 45+ integrated business applications

No hidden costs. No contracts.

300%

Improvement in lead conversion rates.

41%

Revenue increase per sales person.

27%

Improvement in customer retention.

24%

Shorter sales cycles.

* Growth metrics reported by our customers in an internal survey.

Expand All

Why Zoho CRM wins over Salesforce

Nucleus Research, a global provider of ROI-focused technology research, outlines factors to determine why SMBs and enterprises opt for Zoho CRM in lieu of Salesforce.

Read the report here

What's the annual price difference?

Number of users: 550

$264000Zoho CRM Enterprise ($40/user/ month)
$1089000Salesforce Sales Cloud Enterprise ($165/user/ month)

With Zoho CRM, you save $825000 or upto 76% in savings annually.

Feature comparison

When choosing a Salesforce alternative, you need to ensure it not only retains all the important features necessary to maintain your traditional sales activities with ease but also empowers your organization with industry leading CRM capabilities such as artificial intelligence, journey orchestration and advanced analytics. See how Zoho CRM Enterprise and Salesforce Sales Cloud Enterprise compare head-on-head when it comes to the most critical CRM functions.

Expand All
Lead and deal management

Salesforce's lead management functionality gives you the basic tools to capture, qualify, and nurture leads. But Salesforce fails to deliver some key lead management features, with no built-in card scanner and only a bare bones web-to-lead capture function.

Zoho CRM offers a comprehensive set of tools to help businesses contact, capture, nurture, and convert as many leads as possible. For sales reps on the move, the Zoho CRM mobile app comes with business card scanning, voice-to-text notes, and many other handy features to help capture and track lead information in the field.

Features
Enterprise
Sales Cloud Enterprise
Leads and contacts
Accounts and deals
Deal stages
Web-to-contact form
SalesSignals
Multiple pipeline management
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Leads and contacts

Accounts and deals

Deal stages

Web-to-contact form

SalesSignals

Multiple pipeline management

Omnichannel support

Salesforce Sales Cloud integrates with Outlook and Gmail giving sales reps the power to sync information directly to CRM from their inbox. Salesforce Sales Cloud does not offer native live chat capabilities and you'll need to buy Digital Engagement SKU to engage in live chat. If you want to respond to social posts, monitor customer social activity, connect multiple social accounts, or analyze social media reports, you need to purchase the Social Studio Plugin.

Zoho CRM allows you to connect with your customers through a whole range of channels and empowers your sales team to have contextual, meaningful conversations as they can access customer information while engaging. Bundled live chat and social media integrations help you proactively connect with prospects on your website and social media platforms.

Features
Enterprise
Sales Cloud Enterprise
Telephony and PBX
Automated call logging
Email insights
Email parser
Enrich data from Twitter$
Enrich data from Facebook$
Automated social media lead generation$
Live chat$
Online meetings$
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Telephony and PBX

Automated call logging

Email insights

Email parser

Enrich data from Twitter

$

Enrich data from Facebook

$

Automated social media lead generation

$

Live chat

$

Online meetings

$

Process management and automation

Salesforce allows you to use workflow rules to send email alerts, assign tasks, and update fields when certain requirements are met. However, we found the overall workflow builder interface outdated and unintuitive. Salesforce Process Builder and Flow allow you to automate different parts of your sales processes, but the app does not support macros.

You can automate regular sales routines with workflows in Zoho CRM. The drag-and-drop builder and intuitive UI makes it easier to visualize, construct, and edit workflows according to your needs. Blueprints help you build scalable and repeatable sales processes with an easy-to-use drag-and-drop builder, and macros are available in all editions in Zoho CRM.

Features
Enterprise
Sales Cloud Enterprise
Assignment rules
Approval rules
Review process
Validation rules
Macros
Process builder
Journey builder
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Assignment rules

Approval rules

Review process

Validation rules

Macros

Process builder

Journey builder

Customization

While Sales Cloud offers most of the same customization features as Zoho CRM, configuring them is not as straightforward. For example, there is no built-in feature for layout rules, so if you want to create dynamic layouts that change based on the entries your sales team makes, you will have to use an integration or implement a code-based solution. However, the Lightning App Builder in Sales Cloud offers a drag-and-drop system to create custom records and page layouts and is highly customizable.

Zoho CRM's bottom-up approach toward customization and wide array of out-of-the-box customization options makes it easy to retrofit the software to meet your sales team's needs. You can customize page layouts, choose which modules are displayed for each user, create custom modules, and configure dynamic layouts that change based on the values entered, all without needing technical expertise or hiring implementation specialists.

Features
Enterprise
Sales Cloud Enterprise
Page customization
Page layouts
Layout rules
Validation rules
Subforms
Custom fields
Custom modules
Picklist history tracking
Canvas
Sandbox
Portals
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Page customization

Page layouts

Layout rules

Validation rules

Subforms

Custom fields

Custom modules

Picklist history tracking

Canvas

Sandbox

User portals

Analytics and reporting

One of the most confusing aspects of Sales Cloud is that you cannot create an analytics component, such as a comparator, without first creating a report. This makes it more time consuming to create comprehensive analytics components.

Zoho CRM comes with a host of prebuilt dashboards and reports and allows users to schedule reports. Zoho CRM offers in-depth analysis of both lead data and sales reps' performance through other analytics options including KPIs, Funnels, Targets Meters, and Comparators .

Features
Enterprise
Sales Cloud Enterprise
Standard reports
Custom reports
Charts
KPIs
Funnels
Target meters
Cohorts
Quadrants
Anomaly detectors
Webform analytics
Webform A/B testing
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Standard reports

Custom reports

Charts

KPIs

Funnels

Target meters

Cohorts

Quadrants

Anomaly detectors

Webform analytics

Webform A/B testing

Sales intelligence

Salesforce's Einstein is capable of lead scoring, automating mundane tasks, and predicting sales, but there are no standout features to justify the high price tag. The fact Einstein is limited to certain components and the extensive customization it requires to perform some pre-built tasks that Zia offers as standard are also a let down.

Zoho CRM's Zia helps you identify the best leads, predict sales, detect anomalies, and automate mundane tasks. Users can even dictate notes to Zia so your sales reps don't have to scramble for a pen to write down something important about a lead or a key observation. Zia also offers image validation and data enrichment.

Features
Enterprise
Sales Cloud Enterprise
Lead conversion prediction$
Deal closure prediction$
Data enrichment$
Zia voice$
Best time to contact$
Macro suggestion$
Prediction builder$
Recommendation engine$
Image validation$
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Lead conversion prediction

$

Deal closure prediction

$

Data enrichment

$

Zia voice

$

Best time to contact

$

Macro suggestion

$

Prediction builder

$

Recommendation engine

$

Image validation

$

Sales enablement

Sales Cloud offers basic sales enablement features but you will need to find integrations if you want to handle sales quotes for products from your CRM. Some key functions that come bundled with Zoho CRM as standard are locked behind a paywall in Sales Cloud.

Since Zoho CRM was built for businesses of all sizes, it comes with a comprehensive set of prebuilt sales enablement tools that enable sales reps to be a single point of contact for the customer from the beginning to end of a sale. Zoho CRM's integration with the Zoho Finance Suite allows your sales representatives to instantly generate quotes, sales, or purchase orders from Zoho CRM. Allows your team to access expense, inventory, and subscription information right in Zoho CRM to avoid shuffling between different software applications.

Features
Enterprise
Sales Cloud Enterprise
Price books
Sales quotas$
Sales orders$
Documents
File versioning
Reviews
Wizards$
SalesInbox
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Price books

Sales quotas

$

Sales orders

$

Documents

File versioning

Reviews

Wizards

$

SalesInbox

Marketing automation

Salesforce Sales Cloud only offers bare-bones marketing automation features out of the box. It can associate leads and contacts with campaigns, add notes, and update member statuses. Many key features such as the ability to send lead nurturing or survey campaigns and email and survey analytics are locked behind a paywall which may be upwards of $2,000 a month, depending on your usage. Another useful feature, the Google AdWords Integration, which is free in Zoho CRM, has an additional cost in Sales Cloud.

Zoho CRM allows you to run email marketing campaigns, map leads with the marketing campaigns that they were captured from, and even segment your customers so you can target them better. These marketing features are usually only available behind paywalls, but Zoho CRM allows you to perform marketing functions like these that help you build a better connection with your customer base at no extra cost.

Features
Enterprise
Sales Cloud Enterprise
Email templates
Mass email
Marketing campaigns$
Marketing attribution$
Customer segmentation$
AdWords integration$
Auto response
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Email templates

Mass email

Marketing campaigns

$

Marketing attribution

$

Customer segmentation

$

AdWords integration

$

Auto response

Team collaboration

Salesforce offers a variety of team collaboration features like Chat, a forum to share ideas and important updates, and integration with third-party applications for video conferencing. But you'll discover that most of these capabilities are dependent on integrations with external vendors. For example, if you want to schedule a meeting with a prospect or conduct a webinar, you'll have to integrate with Zoom Meeting or Zoom Webinar. And you will need to have paid licenses for any external products you integrate with.

Zoho CRM is a collaborative CRM built to facilitate communication with your own teams as well as your customers. It enables teams to add helpful context to their sales records, helps them stay connected with real-time sales updates, and connects your collaboration tools so your team can share all their updates from one platform.

Features
Enterprise
Sales Cloud Enterprise
Gamescope$
Calendar
Calendar sync through CalDav$
Calendar booking$
Groups for team collaboration$
Tagging$
Collaboration chat tool$
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Gamescope

$

Calendar

Calendar sync through CalDav

Calendar booking

Groups for team collaboration

Tagging

Collaboration chat tool

$

Pricing comparison

Edition
/user/month billed monthly /user/month billed annually
/user/month billed monthly/user/month billed annually
Free$00-
Standard$1420-
Professional$2335$8080
Enterprise$4050$165165
Ultimate$5265$330330
Zoho CRM Enterprise
Salesforce Sales Cloud Enterprise

Free

$ 00

-

Standard

$ 1420

-

Professional

$ 2335

$8080

Enterprise

$ 4050

$165165

Ultimate

$ 5265

$330330

Zoho CRM - Recognized by critics
and highly rated by users

Paul Greenberg's CRM Watchlist, 2022 - Winner with distinction. (Highest Score)
Gartner Magic Quadrant Sales Force Automation 2022 - Visionary
Leader in CRM Technology Value Matrix 2022
Customer Choice Award for B2B Marketing Automation, 2022
TrustRadius - Top-Rated CRM Software, 2021

Here's what our
customers say

1 / 3

I did some serious digging into Zoho and with each new layer I pulled back I became more and more excited. Not only did I find a CRM solution, but a platform allowed me to lower my monthly tech spend by $6k-$11k while centralizing all my data for better business intelligence. Salesforce has become what they originally set out to disrupt. They are the new Oracle, Dynamics, SAP... Just look at the cost you are incurring to turn that monster on and get it to 60% of what you really need. Recouping your investment will take years, if you ever do.

Michael McMillanCEO, ProximoCX.

Zoho had all of the functionality that we could ever need, at a fraction of the cost of Salesforce. It felt much more intuitive, and I was sure we would be very happy moving forward with Zoho. Anybody can use Zoho. The interface is straightforward, and the initial trial setup took very little effort.

Ignacio GalarragaCEO, The NetMen Corp

Salesforce does a nice job of making people think all other CRMs lack functionality. We checked out Zoho and found that not only did it have all of the functionality Salesforce has, but the interface was much more thoughtful and well-designed. Bernard Health's bottom line has improved significantly since switching to Zoho.

Alex TolbertCEO, Bernard Health

Switch to a better
CRM experience with Zoho

Disclaimer: All names and marks mentioned here remain the property of their original owners. Prices are as published by the named competitors on their website(s) as on 24-01-2025 (without taking into account the taxes or discounts), and are subject to change based on the pricing policies of the competitors. The details provided on this page are for general purposes only and cannot be considered as authorized information from the respective competitors. Zoho disclaims any liability for possible errors, omissions, or consequential losses based on the details here.