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Handling Data Processing Bases
GDPR
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Handling Data Processing Bases
When the personal information of a customer is stored in CRM as per the GDPR compliance its important to handle it lawfully. Based on the compliance system, there are six lawful bases that an organization must follow to process data. Depending on the purpose of data processing and business requirements the appropriate bases can be chosen.
In this video, you will learn how to enable the GDPR compliance settings for your Zoho CRM account and how you can apply a lawful basis to process the personal data for your data subjects inside Zoho CRM.
Useful link: Managing Lawful bases for Data Processing
It is crucial to enable GDPR compliance in your Zoho CRM account even if you have no dealings with EU residents.
True
Incorrect
Sorry! It is not crucial to enable GDPR compliance in your Zoho CRM account even if you have no dealings with EU residents.
False
Correct
Well done! It is not crucial to enable GDPR compliance in your Zoho CRM account even if you have no dealings with EU residents.
By default, the processing basis for all the records in the selected module will be automatically updated as:
Applicable
Incorrect
Sorry! It will be automatically updated as not applicable.
Not applicable
Correct
Well done! It will be automatically updated as not applicable.
GDPR settings are available by default. They cannot be customized based on an organization's requirements.
True
Incorrect
Sorry! They can be customized based on an organization's requirements.
False
Correct
Well done! They can be customized based on an organization's requirements.
What are lawful bases to process the lawful data of your customers?
Legitimate Interest, Contract, and Vital Interests
Incorrect
Sorry! There are many other lawful bases.
Contract and Vital Interests
Incorrect
Sorry! There are many other lawful bases.
Legal Obligation and Public Interests
Incorrect
Sorry! There are many other lawful bases.
Vital Interests, Legal Obligation, and Public Interests
Incorrect
Sorry! There are many other lawful bases.
Public Interests, Legitimate Interest, Contract, Legal Obligation, Vital Interests, and Consent
Correct
Well done! These are the lawful bases to process the lawful data of your customers.
It is crucial to take legal precautions while getting consent from your subjects.
True
Correct
Well done! It is crucial to take legal precautions while getting consent from your subjects.
False
Incorrect
Sorry! It is crucial to take legal precautions while getting consent from your subjects.
How do you update consent for your subjects in Zoho CRM?
Manually
Correct
Well done! You can update consent for your subjects in Zoho CRM manually.
Automatically
Incorrect
Sorry! You cannot automate the process of updating consent for your subjects in Zoho CRM.
What happens to a record if consent is not available?
You can process the data
Incorrect
Sorry! This is just one of the options.
You must stop processing the data
Incorrect
Sorry! This is just one of the options.
You must restrict certain actions
Incorrect
Sorry! This is just one of the options.
You can select any one of the above
Correct
Well done! You can select any of the above mentioned options.
By default, the Data Processing Basis is set to Not Applicable when GDPR is enabled.
True
Correct
Well done! By default, the Data Processing Basis is set to Not Applicable when GDPR is enabled.
False
Incorrect
Sorry! By default, the Data Processing Basis is set to Not Applicable when GDPR is enabled.
Who can view and edit the Data Processing Basis section?
Only the admin
Incorrect
Sorry! Any user who has the permission to view the record can view and edit the Data Processing Basis section.
All users
Incorrect
Sorry! Any user who has the permission to view the record can view and edit the Data Processing Basis section.
Any user who has the permission to view the record
Correct
Well done! Any user who has the permission to view the record can view and edit the Data Processing Basis section.
How can one change the lawful data processing basis?
Select an individual record and update the details under Data Privacy.
Incorrect
Sorry! This is just one of the methods.
Create a list view to filter out the records and click the More icon > Update Data Processing Basis.
Incorrect
Sorry! This is just one of the methods.
Create a workflow rule to automate the process of updating lawful basis for records that met certain criteria.
Incorrect
Sorry! This is just one of the methods.
Any of the above
Correct
Well done! You change the lawful data processing basis by any of the above methods.
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