Tencent

Tencent is a cloud SMS services system that provides global and domestic SMS services to its users. By integrating Tencent with Zoho CRM, you can send individual or bulk SMS directly from within Zoho CRM's Leads and Contacts modules. Create SMS templates from Zoho CRM. When you install this extension the following components will be added to Zoho CRM:

Tencent History - A custom module that creates a record every time you send an SMS to a lead or contact.
Tencent Bulk SMS - A custom button is added in the List View page of the Leads and Contacts module to send bulk SMS messages.
Tencent Send SMS - A custom button is added in the View page of the Leads and Contacts module to send SMS.

Note

You will require an active Tencent account.
You can send SMS to leads/contacts from the Leads and Contacts module of Zoho CRM.
The Mobile Number field of the lead or contact can not be empty, and it must to be provided with the country code (i.e. country code-mobile number).

Install Tencent extension

You can install the extension either from Zoho Marketplace or from within your Zoho CRM account.

To install Tencent extension from Zoho CRM

Go to Setup > Marketplace > All.
All the installed extensions will be listed. Under All Extensions, you can view all the extensions supported in Zoho CRM.
Click All Extensions browse through for Tencent, and click it.
Details about the extension will be available. Click Continue to Install.
In the following screen, agree to the terms of service and click Install Now.
Choose one of the following and click Confirm:

Install for admin only - The extension will only be installed in CRM for the users with the administrator profile.
Install for all users - The extension will be installed in CRM for all the users under the administrator profile.
Choose profiles - The extension will be installed in CRM for all the users. Click Continue ,then select the profile. The extension will be installed automatically for the specified users.

Provide the Tencent App ID and Tencent App Key to configure your Tencent account with Zoho CRM in the Pop-up.
If you click Skip in this step, you can later configure from Setup > Marketplace > All > Installed Extensions. Browse for Tencent SMS extension and click Configure.
Click Save.

To obtain Tencent credentials required for configuration:

Log in to your Tencent account.
Click the Project Configuration tab.
The AppID and App key can be obtained from the Project information page.

Send SMS

You can send SMS messages to an individual leads or contacts, or a bulk SMS message to a group of lead/contact.

To send individual SMS

Choose a lead or contact from the Leads/Contacts module.
Click Tencent Send SMS button, in the View page.
Choose the required template, from Template dropdown.

All the SMS templates approved by Tencent will be listed here.
Click the Send SMS button.

To send bulk SMS

Choose the list of leads or contacts from the
Leads/Contacts module.
Click Tencent Bulk SMS button, on the List View page.
Choose one of the Templates from the drop-down.
All the SMS templates approved by Tencent will be listed here.
Click here Send SMS button.

View Tencent History

Whenever an SMS message is sent to leads/contacts, a new record with the details about the SMS will be created in the custom module, Tencent History. Similarly, the history of the SMS messages sent to individual lead/contact will be listed in their related list, Tencent SMS History.

To view SMS history

Choose the Tencent History custom module.
All SMS messages sent to leads/contacts will be listed.
Choose a record from Leads/Contacts module.
The details about all the SMS messages sent to the lead or contact will be listed in the related list Tencent SMS History.

Add SMS Template

Tencent Cloud features an approval process for the SMS templates, which in turn is used to send SMS messages. Whenever you need to create new SMS Templates, you can do so by clicking on the New Template button in Tencent SMS page.

The SMS template includes a title and content
The title cannot include any special characters in it
The message length must be within 400 characters

Click the Add button and the newly created template will be sent to Tencent for approval. It takes a few hours for the SMS templates to be approved. Once the templates are approved, they will be added to the Templates drop-down list. in the Tencent SMS page , and can be chosen from the list and used to send SMS messages to leads or contacts.

Uninstall Tencent extension

To uninstall the extension

Navigate to Setup > Marketplace > All.
All the installed extensions will be listed.
Browse for Tencent and click the corresponding Uninstall link.
Click Ok to confirm and uninstall the extension.

Create. Review. Publish.

Write, edit, collaborate on, and publish documents to different content management platforms.

Get Started Now

Access your files securely from anywhere

Zoho CRM Training Programs

Learn how to use the best tools for sales force automation and better customer engagement from Zoho's implementation specialists.

Redefine the way you work

with Zoho Workplace

Start your free trial

Zoho DataPrep Personalized Demo

If you'd like a personalized walk-through of our data preparation tool, please request a demo and we'll be happy to show you how to get the best out of Zoho DataPrep.

Create, share, and deliver

beautiful slides from anywhere.

Get Started Now

Zoho Sign now offers specialized one-on-one training for both administrators and developers.

BOOK A SESSION

Zoho Workerly Home
Forums
Connect With Us:

Zoho Recruit Home
Forums
Connect With Us:

Start tracking your website metrics today

Use PageSense to understand what your visitors are looking for, how they are behaving, and where they are facing problems on your website.

Ready to improve your website's performance?

Install the PageSense code snippet on your site in a matter of minutes and start collecting in-depth data about the website visitors to grow your business.

Track and measure every business goal

Set up goals in PageSense to measure every single action performed by visitors on your website like button or link clicks, form submissions, and page engagements.

Understand the customer journey on your website

Create funnels in PageSense to quickly see which pages visitors use to enter your website, where they navigate to next, and which pages they decide to leave without converting.

Visualize your visitor's behavior with color codes

Set up heatmaps in PageSense to see where users have clicked more, how far they've scrolled, and on which parts of a page they've spent the most time using color-coded patterns in reports.

Measure customer engagement with your web forms

Use form analytics in PageSense to see how people interact with different fields in your form, whether they complete the form successfully or not, and where exactly they drop out on your form.

Record real visitor interactions on your website

Use session recordings in PageSense to watch a video of all the visitor actions performed on your website including the pages they navigate, the buttons they click, the UX issues they face, and more.

Test and optimize webpages for better conversions

Run A/B or Split URL tests in PageSense to figure out which version of your web page works best for your business and results in the best conversion rate.

Give each customer a unique website experience

Use personalization in PageSense to deliver customized versions of your website for every individual customer based on their demographics, local weather, browsing history, and more.

Grow your business through customer feedback

Run polls on your website using PageSense to understand what your customers think about your products/services and what needs improvement on your site.

Send timely updates that customers love

Use web push notifications in PageSense to schedule and notify your customers about an upcoming flash sale, product releases, promotional coupons, and a lot more that can spark conversions on your website.

Advertise your business to website visitors

Use pop-ups in PageSense to instantly grab the attention of visitors by showing attractive signup offers, coupon code discounts, or email newsletters that can eventually convert them into subscribers.

Access more advanced settings in PageSense

Use PageSense's advanced features like creating mutually exclusive groups, enabling cross-domain tracking, configuring customized project JS, and more to get deeper insights about your website.

Try easy-to-use extensions

Download the PageSense extension app available for your web browser with a few clicks and start collecting all of your required website metrics in real time.

Discover your favorite integrations with PageSense

Get a deeper look at your website's data by seamlessly integrating PageSense with a host of popular third-party apps like Google Analytics, Mixpanel, Intercom, and more.

Quick Links	Workflow Automation	Data Collection
Web Forms	Enterprise	Online Data Collection Tool
Embeddable Forms	Banking	Begin Data Collection
Interactive Forms	Workplace	Data Collection App
CRM Forms	Customer Service	Accessible Forms
Digital Forms	Marketing	Forms for Small Business
HTML Forms	Education	Forms for Enterprise
Contact Forms	E-commerce	Forms for any business
Lead Generation Forms	Healthcare	Forms for Startups
Wordpress Forms	Customer onboarding	Forms for Small Business
No Code Forms	Construction	RSVP tool for holidays
Free Forms	Travel	Features for Order Forms
Prefill Forms	Non-Profit
Intake Forms	Legal	Mobile App
Form Designer	HR	Mobile Forms
Card Forms	Food	Offline Forms
Assign Forms	Photography	Mobile Forms Features
Translate Forms	Real Estate	Kiosk in Mobile Forms
Electronic Forms
Drag & drop form builder
Notification Emails for Forms	Alternatives	Security & Compliance
Holiday Forms	Google Forms alternative	GDPR
Form to PDF	Jotform alternative	HIPAA Forms
Email Forms		Encrypted Forms
		Secure Forms
		WCAG