Get Signals

Purpose

To fetch all the signals in your CRM account.

Request Details

Request URL

{api-domain}/crm/{version}/settings/signals

Header

Authorization: Zoho-oauthtoken d92d4xxxxxxxxxxxxx15f52

Scope

scope=ZohoCRM.settings.signals.ALL
(OR)
scope=ZohoCRM.settings.signals.READ

Sample Request

Copiedcurl "https://www.zohoapis.com/crm/v4/settings/signals"
-H "Authorization: Zoho-oauthtoken 1000.8cb99dxxxxxxxxxxxxx9be93.9b8xxxxxxxxxxxxxxxf"
-X GET

Response JSON Keys

  • display_labelstring

    The display label of the corresponding signal.

  • extensionJSON object

    The details of the extension that the signal is raised from. This can be Email and related insights or any of the integrations you have enabled.

  • feature_availabilityJSON object

    Represents whether the event is available for scoring rules or signals.

  • namespacestring

    Represents the unique identifier of the corresponding signal.

  • chat_enabledboolean

    Represents whether the signal can be raised through chat.

  • enabledboolean

    Represents whether the signal is visible to the user in the UI while creating a scoring rule.

  • idstring

    Represents the unique id of the corresponding signal.

  • negative_signalboolean

    Represents that the event is an unfavorable one. Email bounces, campaign bounces etc are called negative events, and may carry negative scores in a scoring rule.

  • filtersJSON array

    Available for Desk integration. This array gives the details of the signal such as the feature availability, various notification channels, ID, and display name.

Possible Errors

  • INVALID_URL_PATTERNHTTP 404

    Please check if the URL trying to access is a correct one
    Resolution: The request URL specified is incorrect. Specify a valid request URL. Refer to request URL section above.

  • AUTHENTICATION_FAILUREHTTP 401

    Authentication failed
    Resolution: Pass the access token in the request header of the API call.

  • OAUTH_SCOPE_MISMATCHHTTP 401

    Unauthorized
    Resolution: Client does not have the required scope. Create a new client with valid scope. Refer to scope section above for more details.

  • INTERNAL_ERRORHTTP 500

    Internal Server Error
    Resolution: Unexpected and unhandled exception in Server. Contact support team.

  • INVALID_REQUEST_METHODHTTP 400

    The http request method type is not a valid one
    Resolution: You have specified an invalid HTTP method to access the API URL. Specify a valid request method. Refer to endpoints section above.

Sample Response

Copied{
    "signals": [
        {
            "display_label": "Incoming",
            "extension": {
                "display_label": "Email",
                "namespace": "Email",
                "id": "3652397000000112001",
                "type": 2
            },
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "Email_Incoming__s",
            "chat_enabled": false,
            "id": "3652397000000112019",
            "enabled": true
        },
        {
            "display_label": "Competitor Alert",
            "extension": {
                "display_label": "Email",
                "namespace": "Email",
                "id": "3652397000000112001",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Email_Incoming_Competitors__s",
            "chat_enabled": false,
            "id": "3652397000004458132",
            "enabled": true
        },
        {
            "display_label": "Open",
            "extension": {
                "display_label": "Email Insights",
                "namespace": "EmailInsight",
                "id": "3652397000000112003",
                "type": 2
            },
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "EmailInsight_Open__s",
            "chat_enabled": false,
            "id": "3652397000000112021",
            "enabled": true
        },
        {
            "display_label": "Click",
            "extension": {
                "display_label": "Email Insights",
                "namespace": "EmailInsight",
                "id": "3652397000000112003",
                "type": 2
            },
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "EmailInsight_Click__s",
            "chat_enabled": false,
            "id": "3652397000000112023",
            "enabled": true
        },
        {
            "display_label": "Bounce",
            "extension": {
                "display_label": "Email Insights",
                "namespace": "EmailInsight",
                "id": "3652397000000112003",
                "type": 2
            },
            "negative_signal": true,
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "EmailInsight_Bounce__s",
            "chat_enabled": false,
            "id": "3652397000000112025",
            "enabled": true
        },
        {
            "display_label": "Missed",
            "extension": {
                "display_label": "Call",
                "namespace": "Telephony",
                "id": "3652397000000112005",
                "type": 2
            },
            "negative_signal": true,
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "Telephony_Missed__s",
            "chat_enabled": false,
            "id": "3652397000000112027",
            "enabled": false
        },
        {
            "display_label": "Not Picked",
            "extension": {
                "display_label": "Call",
                "namespace": "Telephony",
                "id": "3652397000000112005",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Telephony_NotPicked__s",
            "chat_enabled": false,
            "id": "3652397000000117001",
            "enabled": false
        },
        {
            "display_label": "Responded",
            "extension": {
                "display_label": "Survey",
                "namespace": "Survey",
                "id": "3652397000000112007",
                "type": 2
            },
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "Survey_Responded__s",
            "chat_enabled": false,
            "id": "3652397000000112029",
            "enabled": true
        },
        {
            "display_label": "Visited",
            "extension": {
                "display_label": "Survey",
                "namespace": "Survey",
                "id": "3652397000000112007",
                "type": 2
            },
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "Survey_Visited__s",
            "chat_enabled": false,
            "id": "3652397000000815015",
            "enabled": true
        },
        {
            "display_label": "Open",
            "extension": {
                "display_label": "Campaigns",
                "namespace": "Campaign",
                "id": "3652397000000112009",
                "type": 2
            },
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "Campaign_Open__s",
            "chat_enabled": false,
            "id": "3652397000000112031",
            "enabled": true
        },
        {
            "display_label": "Click",
            "extension": {
                "display_label": "Campaigns",
                "namespace": "Campaign",
                "id": "3652397000000112009",
                "type": 2
            },
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "Campaign_Click__s",
            "chat_enabled": false,
            "id": "3652397000000112033",
            "enabled": true
        },
        {
            "display_label": "Hard Bounce",
            "extension": {
                "display_label": "Campaigns",
                "namespace": "Campaign",
                "id": "3652397000000112009",
                "type": 2
            },
            "negative_signal": true,
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "Campaign_Bounce__s",
            "chat_enabled": false,
            "id": "3652397000000112035",
            "enabled": true
        },
        {
            "display_label": "Soft Bounce",
            "extension": {
                "display_label": "Campaigns",
                "namespace": "Campaign",
                "id": "3652397000000112009",
                "type": 2
            },
            "negative_signal": true,
            "feature_availability": {
                "scoring": true,
                "signals": true
            },
            "namespace": "Campaign_Soft_Bounce__s",
            "chat_enabled": false,
            "id": "3652397000005653005",
            "enabled": true
        },
        {
            "display_label": "Missed Chat",
            "extension": {
                "display_label": "SalesIQ",
                "namespace": "Livedesk",
                "id": "3652397000000112011",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Livedesk_MissedChat__s",
            "chat_enabled": false,
            "id": "3652397000000112037",
            "enabled": true
        },
        {
            "display_label": "New Ticket",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewTicket__s",
            "chat_enabled": false,
            "id": "3652397000000112039",
            "filters": [
                {
                    "display_label": "Leads",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewTicket_Lead__s",
                    "id": "3652397000000112065",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                },
                {
                    "display_label": "Contacts",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewTicket_Contact__s",
                    "id": "3652397000000112067",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                },
                {
                    "display_label": "Potential Customer",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewTicket_Potential__s",
                    "id": "3652397000000112069",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                },
                {
                    "display_label": "Customer",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewTicket_Customer__s",
                    "id": "3652397000000112071",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                }
            ],
            "enabled": true
        },
        {
            "display_label": "New Comment",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewComment__s",
            "chat_enabled": false,
            "id": "3652397000000112041",
            "filters": [
                {
                    "display_label": "Leads",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewComment_Lead__s",
                    "id": "3652397000000112073",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                },
                {
                    "display_label": "Contacts",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewComment_Contact__s",
                    "id": "3652397000000112075",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                },
                {
                    "display_label": "Potential Customer",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewComment_Potential__s",
                    "id": "3652397000000112077",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                },
                {
                    "display_label": "Customer",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewComment_Customer__s",
                    "id": "3652397000000112079",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                }
            ],
            "enabled": true
        },
        {
            "display_label": "New Response",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewResponse__s",
            "chat_enabled": false,
            "id": "3652397000000112043",
            "filters": [
                {
                    "display_label": "Leads",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewResponse_Lead__s",
                    "id": "3652397000000112081",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                },
                {
                    "display_label": "Contacts",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewResponse_Contact__s",
                    "id": "3652397000000112083",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                },
                {
                    "display_label": "Potential Customer",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewResponse_Potential__s",
                    "id": "3652397000000112085",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                },
                {
                    "display_label": "Customer",
                    "feature_availability": {
                        "scoring": false,
                        "signals": true
                    },
                    "name": "Support_NewResponse_Customer__s",
                    "id": "3652397000000112087",
                    "type": 1,
                    "notify_via": [
                        {
                            "enable": false,
                            "type": "crm"
                        },
                        {
                            "enable": false,
                            "type": "cliq"
                        },
                        {
                            "enable": false,
                            "type": "slack"
                        },
                        {
                            "enable": false,
                            "type": "cisco"
                        }
                    ]
                }
            ],
            "enabled": true
        },
        {
            "display_label": "Ticket Overdue",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_TicketOverdue__s",
            "chat_enabled": false,
            "id": "3652397000000112045",
            "enabled": true
        },
        {
            "display_label": "Ticket Escalated",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_TicketEscalated__s",
            "chat_enabled": false,
            "id": "3652397000000112047",
            "enabled": true
        },
        {
            "display_label": "New Rating",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewRating__s",
            "chat_enabled": false,
            "id": "3652397000000112049",
            "enabled": true
        },
        {
            "display_label": "Leads",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewTicket_Lead__s",
            "chat_enabled": false,
            "id": "3652397000000112065",
            "enabled": false
        },
        {
            "display_label": "Contacts",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewTicket_Contact__s",
            "chat_enabled": false,
            "id": "3652397000000112067",
            "enabled": false
        },
        {
            "display_label": "Potential Customer",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewTicket_Potential__s",
            "chat_enabled": false,
            "id": "3652397000000112069",
            "enabled": false
        },
        {
            "display_label": "Customer",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewTicket_Customer__s",
            "chat_enabled": false,
            "id": "3652397000000112071",
            "enabled": false
        },
        {
            "display_label": "Leads",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewComment_Lead__s",
            "chat_enabled": false,
            "id": "3652397000000112073",
            "enabled": false
        },
        {
            "display_label": "Contacts",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewComment_Contact__s",
            "chat_enabled": false,
            "id": "3652397000000112075",
            "enabled": false
        },
        {
            "display_label": "Potential Customer",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewComment_Potential__s",
            "chat_enabled": false,
            "id": "3652397000000112077",
            "enabled": false
        },
        {
            "display_label": "Customer",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewComment_Customer__s",
            "chat_enabled": false,
            "id": "3652397000000112079",
            "enabled": false
        },
        {
            "display_label": "Leads",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewResponse_Lead__s",
            "chat_enabled": false,
            "id": "3652397000000112081",
            "enabled": false
        },
        {
            "display_label": "Contacts",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewResponse_Contact__s",
            "chat_enabled": false,
            "id": "3652397000000112083",
            "enabled": false
        },
        {
            "display_label": "Potential Customer",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
            "namespace": "Support_NewResponse_Potential__s",
            "chat_enabled": false,
            "id": "3652397000000112085",
            "enabled": false
        },
        {
            "display_label": "Customer",
            "extension": {
                "display_label": "Desk",
                "namespace": "Support",
                "id": "3652397000000112013",
                "type": 2
            },
            "feature_availability": {
                "scoring": false,
                "signals": true
            },
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