Your use case. Our milestone. The 200th post in our "Kaizen Series: Continuous Improvement for Developer Experience" is coming up. Share Now

X
Skip to product menu
close
  • Recent Launches
    Press Space or Enter to display list of options
EXPLORE ALL PRODUCTS

Recent Launches

New

Easy domain registration, transfer, and secured DNS management.

Try now
New

Payroll software with automated tax payments and filing.

Try now
New

Low-code IoT platform and solutions for connected businesses.

Try now
New

Business formation service to launch and grow your businesses.

Try now
New

Unified payment solution built for all businesses.

Try now
New

Comprehensive email security and archiving for every business.

Try now
Suites

Cloud-based qualitative data analysis tool.

Try now
New

Online community platform for individuals and businesses to grow their network and brand.

Try now
New

Modern retail POS to sell better, manage your entire business, and join the digital revolution.

Try now
SuitesNew

Unified project management platform for intelligent, data-driven work.

Try now
Suites

Unified platform for customer service and support teams.

Try now

Sales

CRM

Comprehensive CRM platform for customer-facing teams.

CRM
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
Thrive

Complete loyalty and affiliate management platform.

Thrive
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
Forms

Build online forms for every business need.

Forms
Social

All-in-one social media management software.

Social
Survey

Design surveys to reach and interact with your audience.

Survey
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Sites

Online website builder with extensive customisation options.

Sites
Backstage

End-to-end event management software.

Backstage
PageSense

Website conversion optimization and personalisation platform.

PageSense
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
Webinar

Webinar platform for webcasting online webinars.

Webinar
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
NEW
Domains

Easy domain registration, transfer, and secured DNS management.

Domains
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
Thrive

Complete loyalty and affiliate management platform.

Thrive
Publish

Manage all your local business listings on a single platform.

Publish
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

Desk

Helpdesk software to deliver great customer support.

Desk
Assist

Remote support and unattended remote access software.

Assist
Voice

Cloud Contact Center Software for businesses.

Voice
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
Bookings

Appointment scheduling app for consultations with customers.

Bookings
FSM

End-to-end field service management platform for service businesses.

FSM
Lens

Interactive remote assistance software with augmented reality.

Lens
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

Books

Powerful accounting platform for growing businesses.

Books
Expense

Effortless expense reporting platform.

Expense
Sign

Digital signature app for businesses.

Sign
Inventory

Powerful stock management and inventory control software.

Inventory
FREE
Invoice

100% Free invoicing solution.

Invoice
Billing

End-to-end billing solution for your business.

Billing
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Commerce

eCommerce platform to manage and market your online store.

Commerce
Checkout

Collect payments online with custom branded pages.

Checkout
Practice

Practice management software for accounting firms.

Practice
Solo

The all-in-one toolkit for solopreneurs.

Solo
NEW
Payments

Unified payment solution built for all businesses.

Payments
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email, Storage, and Collaboration

Mail

Secure email service for teams of all sizes.

Mail
Voice

Cloud Contact Center Software for businesses.

Voice
Sign

Digital signature app for businesses.

Sign
WorkDrive

Online file management for teams.

WorkDrive
Bookings

Appointment scheduling app for consultations with customers.

Bookings
Cliq

Stay in touch with teams no matter where you are.

Cliq
Notebook

Beautiful home for all your notes.

Notebook
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
Learn

Knowledge and learning management platform.

Learn
Office Integrator

Built in document editors for web apps.

Office Integrator
Writer

Word processor for focused writing and discussions.

Writer
TeamInbox

Shared inboxes for teams.

TeamInbox
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Show

Create, edit, and share slides with a sleek presentation app.

Show
Tables

Work management tool to connect people, processes, and information.

Tables
Sheet

Spreadsheet software for collaborative teams.

Sheet
Office Suite

Powerful collaborative work platform for teams.

Office Suite
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
ToDo

Collaborative task management for individuals and teams.

ToDo
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

Expense

Effortless expense reporting platform.

Expense
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
People

Organize, automate, and simplify your HR processes.

People
Sign

Digital signature app for businesses.

Sign
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
Shifts

Employee scheduling and time tracking app.

Shifts
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

Creator

Build custom apps to simplify business processes.

Creator
Assist

Remote support and unattended remote access software.

Assist
Vault

Online password manager for teams.

Vault
Directory

Workforce identity and access management solution for cloud businesses.

Directory
Lens

Interactive remote assistance software with augmented reality.

Lens
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
eProtect

Comprehensive email security and archiving for every business.

eProtect
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit

BI and Analytics

Analytics

Modern self-service BI and analytics platform.

Analytics
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

Project Management

Projects

Manage, track, and collaborate on projects with teams.

Projects
Sprints

Planning and tracking tool for scrum teams.

Sprints
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
Solo

The all-in-one toolkit for solopreneurs.

Solo
Suites
Projects Plus

Unified project management platform for intelligent, data-driven work.

Projects Plus

Developer Platforms

Creator

Build custom apps to simplify business processes.

Creator
Flow

Automate business workflows by creating smart integrations.

Flow
Office Integrator

Built in document editors for web apps.

Office Integrator
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
Tables

Work management tool to connect people, processes, and information.

Tables
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
Apptics

Application analytics for all apps.

Apptics
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI

IoT

NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

CRM Plus

Unified platform to deliver top-notch customer experience.

Try now
CRM Plus
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
Projects Plus

Unified project management platform for intelligent, data-driven work.

Try now
Projects Plus
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Skip to main content

Appointments APIs

The Appointments module contains the customer details, service information, date and time of the appointment based on customer's choice and availability. A sales representative books an appointment every time a contact requests for a service from your company. Appointments APIs allow you to get, create, update, and delete them. They also allow you to set appointment preferences depending on various business needs.

Get Appointments

Purpose

To get appointments data that match your search criteria.

Request Details

Request URL

{api-domain}/crm/{version}/Appointments__s

Header

Authorization: Zoho-oauthtoken d92d4xxxxxxxxxxxxx15f52

Scope

scope=ZohoCRM.modules.appointments.{operation_type}

Possible operation types

ALL - Full access to appointments data
READ - Get appointments data

Parameters
  • fieldsstring, mandatory when fetching all appointments data

    To list all the appointments data with respect to the fields that you specify in this parameter. Note that you can include a maximum of 50 field API names in this parameter. The GET Fields API will give you the existing field API names in the Appointments module.
    Possible values: Multiple field API names, comma separated. For example: Last_Name,Email.

  • cvidlong, optional

    To get the list of appointments present in a custom view that you specify in this key. You can get the custom view ID from the GET Custom Views API. You cannot use this param with the "sort_by" param.
    Possible values: {custom_view_id}.

  • page_tokenstring, mandatory to fetch more than 2000 appointments by pagination

    You can use the "page" param to fetch up to 2000 appointments without "page_token". To fetch more than 2000 appointments, you must include the "page_token" param in the request. This param takes the value from the key "next_page_token" in the response of the first GET Appointments call. This token value is user-specific and if you use another user's token, the system will throw an error.
    The page token is bound to parameters and expires in 24 hours. Also, you cannot use this param with the "page" param.

  • pageinteger, optional

    To get the list of appointments from the respective pages. The default value is 1. Note that you cannot use this param with the "page_token" param.
    Possible values: Positive integer values only.

  • per_pageinteger, optional

    To get the list of appointments available per page. The default and the maximum possible value is 200.
    Possible values: Positive integer values only.

  • sort_orderstring, optional

    To sort the available list of appointments in either ascending or descending order.
    Possible values: asc - ascending order, desc - descending order. The default value is 'desc'.

  • sort_bystring, optional

    To sort the appointments based on the fields id, Created_Time, and Modified_Time. Note that you cannot use this param with the "cvid" param. The default field is 'id'.

Note
  • sort_order applies to given sort_by field.

  • If your requirement is to fetch under 2000 appointments, use the "page" and "per_page" parameters (page=1 to 10, per_page=200).

  • If you want to paginate for more than 2000 appointments, use the "page_token" parameter you receive in the first response. You will have to pass the page token received from the response with param page=10 to get appointments from 2001 to 2200. If there are more appointments, the API responses, will have "next_page_token" and "previous_page_token" for easy pagination.
    Using the page tokens from the consecutive requests, you can navigate and fetch up to 100,000 appointments.

  • In both the above scenarios, the maximum appointments per request will be only 200.

  • Subform data will not be retrieved, while retrieving multiple appointments. You have to specify the individual appointment ID in the request URL to fetch the data in the subform.

  • The value of the fields with sensitive health data will be retrieved only when Restrict Data access through API option in the compliance settings is disabled. If the option is enabled, the value will be null. Refer to HIPAA compliance for more details.

Sample Request

Copied

Possible Errors

  • AMBIGUITY_DURING_PROCESSINGHTTP 400

    You cannot use both cvid and sort_by, and page and page_token
    Solution: Use either "cvid" or "sort_by" param in the request. Similarly, use either "page" or "page_token" in the request.

  • DISCRETE_PAGINATION_LIMIT_EXCEEDEDHTTP 400

    You can only get the first 2000 records without using page_token param.
    Solution: If you want to fetch more than 2000 records, you must use the "page_token" param.

  • EXPIRED_VALUEHTTP 400

    Your page token has expired.
    Solution: page_token is valid only for 24 hours from the time it was generated.

  • INVALID_DATAHTTP 400

    You have used an invalid page_token or the one generated by another user.
    Solution: page_token is user-specific. Use the one generated from your API call.

  • INVALID_MODULEHTTP 400

    You have given an invalid module name in the request URL.
    Solution: You can use only Appointments__s in the request URL.

  • INVALID_REQUEST_METHODHTTP 400

    You have given an invalid http request method type.
    Solution: Use only GET method in the request URL to access this API.

  • LIMIT_EXCEEDEDHTTP 400

    You exceeded the field limits.
    Solution: You can only include a maximum of 50 field API names in the "fields" param.

  • TOKEN_BOUND_DATA_MISMATCHHTTP 400

    You have either specified an invalid page_token or the input param is added, altered, or deleted.
    Solution: The page_token is bound to the parameters used in the request. Do not change the parameters and use the page token from the response.

  • PAGINATION_LIMIT_EXCEEDEDHTTP 400

    You can only get up to first 100,000 records using page_token param.
    Solution: You can fetch a maximum of 100,000 records using the page_token param in the response of GET appointments API.

  • REQUIRED_PARAM_MISSINGHTTP 400

    You failed to specify either the field API names or page token in the parameter.
    Solution:It is mandatory to specify the field API names when you want to get the data of all the appointments. The page token is mandatory to provide appointments more than 2000.

  • INVALID_TOKENHTTP 401

    You have used an invalid oauth token.
    Solution: The access token you used has expired. Kindly refresh your token and retry.

  • OAUTH_SCOPE_MISMATCHHTTP 401

    You created the grant token using the wrong oauth scope.
    Solution: Use either ZohoCRM.modules.appointments.READ or ZohoCRM.modules.appointments.ALL scope to create a new valid grant token.

  • NO_PERMISSIONHTTP 403

    You do not have permission to get any data of appointments.
    Solution: Contact your system administrator.

  • INVALID_URL_PATTERNHTTP 404

    Check if you are trying to access the correct URL.
    Solution: You have given an invalid request URL. Refer to the above endpoints section.

  • INTERNAL_ERRORHTTP 500

    Internal Server Error
    Solution: Unexpected and unhandled exception in the server. Please contact our support team.

Sample Response

Copied