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EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

Try now
Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

Try now
Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

Try now
People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

Try now
Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

Try now
Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content
  • FEATURES
  • Sales
  • Service
  • Marketing
  • Journey Orchestration
  • Business analytics
  • Omnichannel experience
  • Automation and
    process management
  • Team collaboration
  • Artificial intelligence
  • Mobile
  • Unified administration
    and search
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Sales

Selling is an art, and Zoho CRM's wide range of sales tools helps you master it. From the moment a lead enters your funnel, you have everything you need to qualify, prioritize, and follow up with them, right up to the final sale—all in a relevant and engaging manner which creates a positive experience for your customers. Get cues from marketing about their interests, and keep track of service requests to understand their pain points. Whether you're a small local business or spread across multiple verticals or geographies, Zoho CRM's sales tools can fit into any sales structure, help you manage vast amounts of sales data, and accommodate all your selling needs.

Explore sales features
Boost sales with relevant inputs from marketing and service channels.

Service

When a customer trusts you with their business, they like to feel understood. Exemplary customer service is just a step away with Zoho CRM's service capabilities. Set up a comprehensive service operation across channels and strike the right balance between customer self-service and offering the human touch when necessary. From customer information to marketing interactions, agents have everything they need to provide contextual and efficient service. You can keep to your SLAs and service contracts while managing agent workloads and productivity. Build a favorable perception of your brand by being there for your customers when they need you.

Explore service features
Understand customer context and provide relevant service.
Understand customer context and provide relevant service.

Marketing

Marketing is only effective when it's relevant to your customers. Whether it's traditional email marketing or the more recent social media marketing, Zoho CRM's marketing tools help you understand and connect with your audience, as well as build your brand. Engage your leads and customers with targeted content, and nurture them at strategic points of the sales funnel. You can build and execute in-depth marketing strategies and measure how they impact your sales. Forward sales-ready leads to your sales team, or connect customers with the right service agent if any issues are raised through your marketing channels.

Explore marketing features
Execute effective marketing strategies and set up timely sales follow-up.

Journey
Orchestration

Zoho CRM doesn't just give you deep capabilities across sales, marketing, and service independently—it also helps you manage all functions together in the context of the customer journey. The customer journey begins from the first point of contact with your brand, and continues throughout their association with your company. This journey takes them across various touchpoints as they interact with your sales, service, and marketing teams. With CommandCenter, our journey orchestration tool, you can personalize customer journeys at every touchpoint and ensure they have a consistent experience with your brand.

Orchestrate customer journeys and create personalized experiences.

Business analytics

Metrics are at the core of understanding your business and driving its growth. Access hundreds of pre-built reports and dashboards to examine how your sales, service, and marketing activities are performing—independently, or in conjunction with each other. Customize these reports or build new ones with ease to get answers to your most specific questions. Use a wide range of visualization styles and chart types to understand your data better and present it to stakeholders. You can even import data from third party apps and sites and build comprehensive cross-functional dashboards to gain deep insights into your business as a whole.

Analyze sales, service, and marketing data.

Omnichannel experience

Building an omnichannel presence helps increase your reach and ensures your customers can find and interact with you wherever they prefer. With Zoho CRM, you can coordinate your approach across channels and functions. Execute strategic marketing campaigns, close deals, and provide support across various channels, including email, telephony, social media, and live chat. Plan marketing activities to complement your sales process, and allow sales and support to collaborate over potential new opportunities or customer issues. Keep context intact across channels and provide your customers with a smooth experience.

Manage sales, service, and marketing activities across multiple channels.

Automation and process management

Automating all your routine tasks allows your customer-facing teams to focus on what matters most: connecting with your customers and building quality customer relationships. Be it automating contextual campaigns to your subscriber base, routing them to the right sales or service rep, managing approvals and escalations, or any other workflows, Zoho CRM can do it all for you. You can even use Blueprint, a drag-and-drop builder, to model your sales and service processes within the product and make it simple for employees to follow them.

Manage business processes and automate tasks as needed.

Team collaboration

Fostering collaboration between customer-facing teams builds an environment of customer centricity. Using an array of tools like internal chat, feeds, calls, and virtual meetings, your sales, marketing, and service teams can communicate any pertinent information about a customer which might aid their work. For instance, service reps can inform sales about a potential upselling opportunity, or marketing can forward campaign responses from customers looking to resolve an issue. You can use project management capabilities to manage customer-related activities end to end and track their progress. Put your customer first and watch your business grow.

Internal collaboration leads to improved customer experience.

Artificial intelligence

Using artificial intelligence to complement your teams' activities can improve their productivity, give them deep insights into customer data, and improve the customer's experience. Zoho's AI assistant, Zia, is well-equipped to give your sales, marketing, and service teams intelligent suggestions to enhance their work, and make predictions to improve their decision-making. Zia can also answer vocal queries, detect anomalies in data, and analyze natural language sentiment. From making upsell and cross-sell suggestions to analyzing customer sentiment in service communications, Zia can bring great value to your operations.

Leverage AI to understand your customers and grow your business.

Mobile

Zoho CRM's range of mobile apps fully supports employees who need to work on the go. Sales reps have everything they need to manage their schedule, log their visits, and pull up important customer information wherever they are. Service agents can monitor service operations, get notified of issues, and collaborate with their team members with ease. Marketing teams can schedule their posts and campaigns, track their performance, and manage their contacts and connections. All teams have access to relevant metrics and dashboards at their fingertips.

Manage sales, service, and marketing activities on the go.

Unified administration and search

As an admin, the biggest challenge is handling disparate apps and managing users across these apps. Zoho CRM's apps are fully integrated and come with a central admin console. Administrators can easily manage users' access to various apps and even upgrade or downgrade the license in a few clicks. A single billing cycle adds to the convenience and makes it easy to handle the tools being used by multiple teams. Users can also easily run searches across apps and pull up all relevant customer information within moments.

FEATURES
  • Sales
  • Service
  • Marketing
  • Journey Orchestration
  • Business analytics
  • Omnichannel experience
  • Automation and process management
  • Team collaboration
  • Artificial intelligence
  • Mobile
  • Unified administration and search

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