Zoho CRM Plus for travel and hospitality
Book more guests, schedule events, roster your entire staff, and build deeper relationships with guests, groups, and corporate clients. With flexible booking systems, personalized services, targeted promotions, and secure data management, Zoho CRM Plus is the one tool to streamline operations and provide exceptional experiences to your guests.
Get Started![Zoho CRM Plus for travel and hospitality](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcp-banner-hospitality-1x.jpg)
Why choose Zoho CRM Plus for your hospitality business?
Provide anticipatory services by knowing guests' preferences like room temperature, favorite meal, or even the type of pillow they prefer—all at your fingertips.
Keep track of your guests' special occasions, and past interactions. Offer a warm, personalized welcome every time a guest returns, making them feel valued and appreciated.
Protect sensitive guest information and ensure compliance with data regulations.
Collect, analyze, and act upon guest feedback to drive continuous improvement.
Flexible booking systems for better user experiences
Empower your guests and vendors with convenient self-service portals, allowing them to access, edit, or simply view their booking information at their convenience. Through these portals, guests can manage their details, while any updates they make are automatically synchronized and reflected in your CRM system. Ensure accuracy and save time for both guests and your staff.
![Flexible booking system](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-01-lazy.png)
![Flexible booking system](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-01-lazy.png)
![Flexible booking system](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-static-1x.png)
Proactive and personalized engagement through segmentation and RFM
Assess guests based on their recency, frequency, and monetary values. Segment your guests into different groups, understand their characteristics based on specific metrics, and engage with them through personalized communication. Assigning a score ranging from one to five for different levels of the RFM metric helps create different labels, enabling customer-facing teams to grasp the customers' positions and take appropriate actions.
![360 degree customer view](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-02-lazy.png)
![Hospitality](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-hospitality-01-1x.jpg)
![Hospitality](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-hospitality-02-1x.jpg)
![Hospitality](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-hospitality-03-1x.jpg)
![Hospitality](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-hospitality-04-1x.jpg)
![Hospitality](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-hospitality-05-1x.jpg)
![Hospitality](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-hospitality-06-1x.jpg)
![Hospitality](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-hospitality-07-1x.jpg)
Record important guest information in one place
To provide personalized and tailored services, record and access important guest profile information. This includes dietary requirements, accommodation preferences, special requests, conversations with support, and emails sent to them. By proactively preparing for guest needs ahead of time, you can ensure a stress-free experience for your staff, leading to happier guests.
![Proactive enagement](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-03-lazy.png)
Next-level client communications
Streamline customer support and communications by automating updates for guests regarding their booking status. Provide timely information about check-in time slots, deposit payments, and room upgrades, keeping guests informed and engaged throughout their stay. Leverage different channels like telephony, social media, live chat, and email to cater to guests' preferred communication methods. Guests can reach out and receive assistance on their preferred channel, making communication convenient.
![Advanced client communication](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-04-lazy.png)
![Advanced client communication](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-04-lazy.png)
![Advanced client communication](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-04-01-1x.png)
![Advanced client communication](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-04-02-1x.png)
![Advanced client communication](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-04-03-1x.png)
![Advanced client communication](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcps-solutions-page-hospitality-04-04-1x.png)
Gain insights with detailed reports and customizable dashboards
Create detailed reports and customizable dashboards for different aspects of your business, like social media engagement, email campaign performance, project status, CRM dashboards, and much more. With our library of over 300 prebuilt dashboards, you can blend data from multiple sources to create a unified view across your marketing, sales, and support teams. Leverage collaborative analytics and utilize the power of Zia, our AI-powered assistant, to make data-driven decisions effortlessly.
Secure data management
Store and protect sensitive details of your customers and suppliers in one secure place. Zoho CRM Plus ensures data privacy and compliance with regulations, safeguarding customer information and maintaining trust. By having centralized and secure data management, access guest information quickly, and deliver personalized experiences at scale.
![Privacy and data management](http://www.zohowebstatic.com/sites/zweb/images/crmplus/images/zcp-solutions-secure-hospitality-1x.png)
Get ready to deliver superior customer experiences.
Unify your sales, marketing, and service teams with a 30-day free trial today. No credit card required.
Get Started FreeGet ready to deliver superior customer experiences.
Unify your sales, marketing, and service teams with a 30-day free trial today. No credit card required.
Get Started Free