Looking for a CRM solution that's actually fresh and innovative? Your search ends here!
It's time to bid adieu to Freshsales. Upgrade to a CRM that's built for your business. Zoho CRM is a comprehensive Freshworks alternative with a range of features to help you manage your entire sales process under one roof, from capturing leads to providing after-sales support.
Take a tour Learn moreIs Freshsales the right choice for your business?
As your business reaches new heights, everything changes: You get a bigger office space, hire more employees, deal with a larger customer base, and so on. So why does your CRM have to be any different? While Freshworks CRM might be an attractive starting point, it's not a scalable option. A recent survey by GetApp shows that 42% of Freshsales users are dissatisfied with the CRM's customization options. This means you have to adapt your business processes to your CRM, instead of letting your CRM adapt to your business process. That's not ideal, is it?
Freshsales suffers from limited customization options and a lack of process automation capabilities, in-depth analytics, and developer platform functions, which may not be as important to small businesses with limited budgets a need for a quick solution—but they're must-haves for larger companies. Businesses that are thinking bigger or more long term about their future growth prefer a fully-equipped and scalable Freshworks alternative right out of the gate—like Zoho CRM.
Don't believe us? Here's what our
customers have to say:
Ever since we began using Zoho CRM, tracking has been smooth and reliable. Conversions are also up by 15 percent. The team is at great comfort in fetching details they need at any time, and there is a good 30 percent increase in team productivity.
Arya Kanvinde
Tirun Just Cruise
Zoho CRM is a very comprehensive suite of software products that you can integrate to help you handle all the operations of your company. And the support is excellent. The response time when I call in is excellent. Very impressed. I have used other CRM packages and never have I been so satisfied with a solution.
Brent Faas
Business Partner, Advanced Nano Emulsions
Zoho CRM enterprise solution implementation was critical in addressing changing market dynamics. Flexibility, scalability, 360 degree view of the customer are vital features of the CRM platform. Providing faster responses to our customers and customer satisfaction improvement during Covid times is very dear to our organisation culture. Zoho's Enterprise Business Solutions (EBS) team partnered in CRM implementation after thoroughly analysing our processes. Process improvement and engineering was the core of Zoho CRM solution implementation.
Umesh Padala
Chief Digital & Technology Officer, Star Health
ZOHO has been an asset helping our organisation to manage our campaigns and sales deals with ease and efficiency.
It enables us to track and retrieve data anytime, leaving us more time to focus on our customers, instead of paperwork.
Moses Yeo
Managing Director, Net One Asia
If you need to track deals, quotes, or whatever you want to call it, Zoho CRM is your man. Set it up and use it every day to help manage your sales process, whether it's a single guy or team of 100 I think Zoho CRM will work for you.
View reviewScott French
Right Now Mobility
Employees learn faster and stay longer, and leads are responding better to our sales approach. Zoho CRM makes our sales team more efficient by allowing them to focus on what's most important, which is being side by side with our customers and bringing value to their operations.
Detailed case studyDavid Fauser
Director of Sales,CIMCO Refrigeration
Why Zoho CRM is the best
Freshworks alternative
Used by over 250,000 business globally, Zoho CRM is one of the most trusted CRMs in the world. With more than 15 years of experience in the CRM industry, we know what it’s like to be at every stage of a growing business. Since we started out, we've grown to support millions of customers by putting their needs at the center of everything we do. We've got your back today, tomorrow, and all the days ahead.
Zoho CRM is a comprehensive Freshsales alternative that offers a wide range of features that help businesses improve sales performance, streamline the sales process, and reduce costs.
Some of these features are as follows:
Zoho CRM offers advanced customization options that allow businesses to tailor the CRM to their specific needs. This includes the ability to create custom modules, fields, and layouts. Customization can help to improve the sales team's efficiency and make it easier to close deals. For example, a business can create custom modules to track specific types of leads or deals, which can help the sales team keep track of all of their leads and deals in one place and make sure that no opportunities are missed.
Zoho CRM offers a variety of automation features that can help businesses streamline their sales processes and save time. This includes workflow automation, macro automation, and email automation. For example, a business can set up a workflow rule to send an automatic follow-up email to a lead after they've downloaded a whitepaper, enabling the sales team to stay in touch with leads and nurture them through the sales funnel.
Zoho CRM offers a comprehensive suite of analytics tools that can help businesses track and analyze their sales data and identify areas of improvement, including pre-built reports, custom reports, and dashboards. For example, a business can use analytics to track the conversion rate of different lead sources, which they can then use to identify which lead sources are generating the most qualified leads and then focus on those sources.
Zoho CRM includes integrated team collaboration tools like Zoho Cliq and team feeds, which enable sales teams to communicate and collaborate effectively. Freshsales doesn't include integrated team collaboration tools, which can make it difficult for sales teams to work together.
Experience the Zoho advantage
Enterprise grade security
With advanced security features like encryption, audit logs, IP restrictions, and two-factor authentication, Zoho CRM conveniently protects your data, only allowing access to the users you authorize.
Higher adoption rate
Zoho CRM offers a user friendly experience with an intuitive UI while still delivering all the in-depth functions needed by larger enterprises. Both CRM power users and people new to CRM software can be onboarded quickly to start using the platform effectively.
Mobile-ready
With Zoho's mobile CRM apps, your sales team can keep in touch with their leads on the move, log and access important prospect information, keep track of their KPIs, and make data-driven decisions on the move.
No hidden costs.
No contracts
With Zoho CRM, there are no forced contracts or additional surprise costs. What you pay for is what you get. The pricing is flexible as well—you can opt to pay either monthly or annually.
The Zoho Ecosystem
Once you sign up for Zoho CRM, you automatically have access to more than 40 fully-integrated business applications, on both web and mobile, for your entire organization. Everything within the Zoho ecosystem is built to work together.
Feature comparison
Freshsales' lead management functionality offers basic tools to capture, qualify, and nurture leads. The mobile app lets you add tasks, notes, and appointments, send emails, and make calls, but lacks some core features, such as business card scanning and caller ID. Predictive lead scoring is available starting with the Growth plans, but some key features, such as AI for lead assignment and real-time prospect notifications, are missing from all plans.
| Leads and contacts | ||
| Accounts and deals | ||
| Deal stages | ||
| Web-to-contact form | ||
| Real-time lead notifications | SalesSignals | |
| Multiple pipeline management |
Leads and contacts
Accounts and deals
Deal stages
Web-to-contact form
Real-time lead notifications
SalesSignals
Multiple pipeline management
Freshsales offers the standard communication channels for customer engagement: phone, email, and chat. It integrates with Outlook and Gmail, and includes live chat and chatbots. However, it lacks social media engagement and email parsing capabilities, making its omnichannel functionalities limited in comparison to alternatives like Zoho CRM.
| Telephony and PBX | ||
| Automated call logging | ||
| Email insights | $ | |
| Email parser | ||
| Enrich data from Twitter | ||
| Enrich data from Facebook | ||
| Automated social media lead generation | ||
| Live chat | ||
| Social module |
Telephony and PBX
Automated call logging
Email insights
$
Email parser
Enrich data from Twitter
Enrich data from Facebook
Automated social media lead generation
Live chat
Social module
Freshsales offers workflow rules to automate routine sales tasks, but lacks macros, a review process, an approval process, and webhooks. Overall, Zoho CRM offers more advanced automation features, which is a significant advantage for businesses that need to automate complex sales processes or integrate their CRM with other business systems.
| Assignment rules | ||
| Approval rules | ||
| Review process | ||
| Workflow rules | ||
| Macros | ||
| Process builder | Blueprint | |
| Journey builder | CommandCenter |
Assignment rules
Approval rules
Review process
Workflow rules
Macros
Process builder
Blueprint
Journey builder
CommandCenter
Freshsales offers limited customization options compared to Zoho CRM, especially for enterprise users. Basic customization features are only available starting in the Professional edition, and advanced features such as sandboxes, multi-page layouts, and picklist history tracking are missing entirely.
| Page customization | ||
| Page layouts | ||
| Layout rules | ||
| Validation rules | ||
| Subforms | ||
| Custom fields | ||
| Custom modules | ||
| No-code design platform | Canvas | |
| Sandbox | ||
| User portals |
Page customization
Page layouts
Layout rules
Validation rules
Subforms
Custom fields
Custom modules
No-code design platform
Canvas
Sandbox
User portals
Freshsales offers basic analytics reports and dashboards that can be customized to suit your needs. However, it lacks many of the advanced analytical features that Zoho CRM offers, such as target meters, quadrants, cohort analysis, and zone maps. Freshsales also has a limited ability to drill down and fine-tune your data, and lacks any kind of integration with Google AdWords.
| Standard reports | ||
| Custom reports | ||
| Charts | ||
| KPIs | ||
| Funnels | ||
| Target meters | ||
| Cohorts | ||
| Quadrants | ||
| Anomaly detectors | Powered by Zia | |
| Webform analytics | ||
| Webform A/B testing |
Standard reports
Custom reports
Charts
KPIs
Funnels
Target meters
Cohorts
Quadrants
Anomaly detectors
Powered by Zia
Webform analytics
Webform A/B testing
Freshsales includes Freddy, an AI-powered sales assistant that offers insights, predictions, and recommendations tailored to your business. However, it lacks other useful AI functions, such as conversational voice and text assistance, anomaly detection, competitor alerts, image validation, and intelligent workflow suggestions.
| Lead conversion prediction | ||
| Deal closure prediction | ||
| Data enrichment | ||
| AI Voice assistant | ||
| Best time to contact | ||
| Macro suggestion | ||
| Prediction builder | ||
| Recommendation engine | ||
| Image validation |
Lead conversion prediction
Deal closure prediction
Data enrichment
AI Voice assistant
Best time to contact
Macro suggestion
Prediction builder
Recommendation engine
Image validation
Freshsales offers a limited set of sales enablement features, with many core features such as document templates, invoice syncing, and document activity tracking only available in the paid CPQ plan. Features such as price books, wizards, and review processes are also missing. Additionally, Freshsales lacks any feature similar to Zoho CRM's SalesInbox, which automatically prioritizes and organizes emails according to pending deals.
| Price books | ||
| Sales quotas | $ | |
| Sales orders | $ | |
| Attach documents | $ | |
| File versioning | ||
| Reviews | ||
| Wizards | ||
| SalesInbox |
Price books
Sales quotas
$
Sales orders
$
Attach documents
$
File versioning
Reviews
Wizards
SalesInbox
Freshsales offers only very basic marketing features such as mass emails and email templates. You'd need to purchase and integrate Freshmarketer to access more advanced features like email campaigns, segmentation, and customer journeys.
There are no native, out-of-the-box marketing automation functions in Freshsales, which makes it difficult to understand your customer demographics and accurately target specific customer groups.
| Email templates | ||
| Mass email | ||
| Marketing campaigns | ||
| Marketing attribution | ||
| Customer segmentation | ||
| AdWords integration | ||
| Auto response |
Email templates
Mass email
Marketing campaigns
Marketing attribution
Customer segmentation
AdWords integration
Auto response
Freshsales' team collaboration features are limited, lacking even basic features like instant messaging and group chats. Zoho CRM, on the other hand, includes team collaboration tools such as Zoho Cliq and team feeds. Freshsales also lacks a dedicated feed for teams to discuss ideas or post updates, meaning you'd need to purchase a dedicated team collaboration app like Slack or Microsoft Teams to organize your team communication.
| Gamescope | ||
| Built-in-Calendar | ||
| Calendar sync through CalDav | ||
| Calendar booking | ||
| Groups for team collaboration | ||
| Tagging | ||
| Collaboration chat tool | Cliq |
Gamescope
Built-in-Calendar
Calendar sync through CalDav
Calendar booking
Groups for team collaboration
Tagging
Collaboration chat tool
Cliq
Pricing comparison
| Free | $0 0 | $0 |
| Standard | $14 20 | - |
| Professional | $23 35 | - - |
| Growth | - - | - $11 |
| Pro | - - | - $47 |
| Enterprise | $50 50 | - $71 |
| Ultimate | $52 65 | - |
Free
$ 0 0
$0
Standard
$ 14 20
-
Professional
$ 23 35
- -
Growth
- -
- $11
Pro
- -
- $47
Enterprise
$ 40 50
- $71
Ultimate
$ 52 65
- -
What's the price difference?
Number of users: 550
With Zoho CRM, you save $ or upto 80% in savings.
(Pricing calculated monthly)
Here's what Zoho CRM
can do for your business.
Streamlined user experience with Canvas
Uncompromising security and compliance
End-to-end implementation support
Ecosystem of 45+ integrated business applications
No hidden costs. No contracts.
improvement in lead conversion rates.
Revenue increase per sales person.
Improvement in customer retention.
Shorter sales cycles.
* Growth metrics reported by our customers in an internal survey.
Switch to a better
CRM experience with Zoho
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belong to their respective holders. Comparison information as of 01.07.2024