AfterCare Connect
The service management solution for all your after-sales needs.
AfterCare Connect offers a comprehensive solution for automobile manufacturing companies to optimize their after-sales services. Post-production, this application empowers various stakeholders—including customers, dealers, and service engineers—to efficiently manage and resolve service requests. The dedicated portal, accessible via mobile devices, enables users to effortlessly raise and monitor their requests, ensuring a seamless and responsive after-sales experience.
Preview of Aftercare
Efficient after-sales service for auto manufacturers
Inventory management
Enables recording and updating of inventory status, including available stock, items in use, and returned equipment. Allows dealers and service engineers to manage requests for specific equipment through their respective portals and utilize Zoho Creator's Blueprint feature to provide real-time inventory status updates to all stakeholders.
Customer portal
Facilitates raising support requests for any inventory issues directly to dealers. Customers can log in via mobile, upload photos, and track the status of their requests. The solution also automatically assigns the nearest service center based on the customer's location. Additionally, customers can provide feedback on products and services.
Dealer request management
Allows dealers to raise requests for auto manufacturing parts they need. AfterCare Connect records vehicle and customer details to provide service engineers with a detailed view of requests or complaints, and implements an authentication setup to protect the security of the data.
Vendor portal
Manage vendor information, purchase orders, and bills. Enable vendors to interact with the platform to provide invoices for goods purchased, fostering seamless transactions and supplier relationships.
Service engineer request tracker
Enables service engineers to enter an OTP provided by the dealer to view and resolve request details, updating the status as necessary. Additionally, it allows engineers to log their activities and provide detailed service reports.
User-specific dashboards
Customizes interfaces for different users to track activities and access tailored information. Get relevant insights and metrics for each user type, enhancing decision-making and operational efficiency.