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EXPLORE ALL PRODUCTS

Sales

 
CRM

Comprehensive CRM platform for customer-facing teams.

CRM
 
Bigin

Simple CRM for small businesses moving from spreadsheets.

Bigin
 
Forms

Build online forms for every business need.

Forms
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Sign

Digital signature app for businesses.

Sign
 
RouteIQ

Comprehensive sales map visualization and optimal route planning solution.

RouteIQ
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Suites
CRM Plus

Unified platform to deliver top-notch customer experience.

CRM Plus

Marketing

 
Social

All-in-one social media management software.

Social
 
Campaigns

Create, send, and track targeted email campaigns that drive sales.

Campaigns
 
Forms

Build online forms for every business need.

Forms
 
Survey

Design surveys to reach and interact with your audience.

Survey
 
Sites

Online website builder with extensive customisation options.

Sites
 
PageSense

Website conversion optimization and personalisation platform.

PageSense
 
Backstage

End-to-end event management software.

Backstage
 
Webinar

Webinar platform for webcasting online webinars.

Webinar
 
Marketing Automation

All-in-one marketing automation software.

Marketing Automation
 
LandingPage

Smart landing page builder to increase conversion rates

LandingPage
 
Publish

Manage all your local business listings on a single platform.

Publish
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Sign

Digital signature app for businesses.

Sign
 
Thrive

Complete loyalty and affiliate management platform.

Thrive
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
NEW
LeadChain

Sync, manage, and convert leads across channels seamlessly.

LeadChain
 
NEW
CommunitySpaces

Online community platform for individuals and businesses to grow their network and brand.

CommunitySpaces
 
Suites
Marketing Plus

Unified marketing platform for marketing teams.

Marketing Plus

Commerce and POS

 
Commerce

eCommerce platform to manage and market your online store.

Commerce

Service

 
Desk

Helpdesk software to deliver great customer support.

Desk
 
Assist

Remote support and unattended remote access software.

Assist
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
FSM

End-to-end field service management platform for service businesses.

FSM
 
SalesIQ

Live chat app to engage and convert website visitors.

SalesIQ
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
Suites
Service Plus

Unified platform for customer service and support teams.

Service Plus

Finance

 
Books

Powerful accounting platform for growing businesses.

Books
 
FREE
Invoice

100% Free invoicing solution.

Invoice
 
Expense

Effortless expense reporting platform.

Expense
 
Inventory

Powerful stock management and inventory control software.

Inventory
 
Billing

End-to-end billing solution for your business.

Billing
 
Checkout

Collect payments online with custom branded pages.

Checkout
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Solo

The all-in-one toolkit for solopreneurs.

Solo
 
Practice

Practice management software for accounting firms.

Practice
 
Sign

Digital signature app for businesses.

Sign
 
Commerce

eCommerce platform to manage and market your online store.

Commerce
 
Suites
Finance Plus

All-in-one suite to manage your operations and finances.

Finance Plus

Email and Collaboration

 
Mail

Secure email service for teams of all sizes.

Mail
 
Meeting

Online meeting software for all your video conferencing & webinar needs.

Meeting
 
Writer

Word processor for focused writing and discussions.

Writer
 
Sheet

Spreadsheet software for collaborative teams.

Sheet
 
Show

Create, edit, and share slides with a sleek presentation app.

Show
 
Notebook

Beautiful home for all your notes.

Notebook
 
Cliq

Stay in touch with teams no matter where you are.

Cliq
 
Connect

Employee experience platform to communicate, engage, and build positive employee relations.

Connect
 
Bookings

Appointment scheduling app for consultations with customers.

Bookings
 
TeamInbox

Shared inboxes for teams.

TeamInbox
 
WorkDrive

Online file management for teams.

WorkDrive
 
Sign

Digital signature app for businesses.

Sign
 
Office Suite

Powerful collaborative work platform for teams.

Office Suite
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
Calendar

Online business calendar to manage events and schedule appointments.

Calendar
 
Learn

Knowledge and learning management platform.

Learn
 
Voice

Cloud Contact Center Software for businesses.

Voice
 
ToDo

Collaborative task management for individuals and teams.

ToDo
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
FREE
PDF Editor

Collaborative online PDF editing tool.

PDF Editor
 
Suites
Workplace

Application suite built to improve team productivity and collaboration.

Workplace

Human Resources

 
People

Organize, automate, and simplify your HR processes.

People
 
Recruit

Intuitive recruiting platform built to provide hiring solutions.

Recruit
 
Expense

Effortless expense reporting platform.

Expense
 
Workerly

Manage temporary staffing with an employee scheduling solution.

Workerly
 
NEW
Payroll

Payroll software with automated tax payments and filing.

Payroll
 
Shifts

Employee scheduling and time tracking app.

Shifts
 
Sign

Digital signature app for businesses.

Sign
 
Suites
People Plus

Comprehensive HR platform for seamless employee experiences.

People Plus

Security and IT Management

 
Creator

Build custom apps to simplify business processes.

Creator
 
Directory

Workforce identity and access management solution for cloud businesses.

Directory
 
FREE
OneAuth

Secure multi-factor authenticator (MFA) for all your online accounts.

OneAuth
 
Vault

Online password manager for teams.

Vault
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Toolkit

Complete resource for any admin-related lookup queries.

Toolkit
 
Lens

Interactive remote assistance software with augmented reality.

Lens
 
Assist

Remote support and unattended remote access software.

Assist
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA

BI and Analytics

 
Analytics

Modern self-service BI and analytics platform.

Analytics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep
 
NEW
IoT

Harnessing IoT analytics for real-time operational intelligence.

IoT

Project Management

 
Projects

Manage, track, and collaborate on projects with teams.

Projects
 
Sprints

Planning and tracking tool for scrum teams.

Sprints
 
BugTracker

Automatic bug tracking software for managing bugs.

BugTracker
 
Solo

The all-in-one toolkit for solopreneurs.

Solo

Developer Platforms

 
Creator

Build custom apps to simplify business processes.

Creator
 
Flow

Automate business workflows by creating smart integrations.

Flow
 
Catalyst

Pro-code platform to build and deploy your apps.

Catalyst
 
Office Integrator

Built in document editors for web apps.

Office Integrator
 
ZeptoMail

Secure and reliable transactional email sending service.

ZeptoMail
 
QEngine

Test automation software to build, manage, execute, and report testcases.

QEngine
 
Tables

Work management tool to connect people, processes, and information.

Tables
 
NEW
RPA

Automate manual, tedious, and repetitive tasks easily.

RPA
 
NEW
Apptics

Application analytics for all apps.

Apptics
 
Embedded BI

Embedded analytics and white label BI solutions, tailored for your needs.

Embedded BI
 
NEW
IoT

Build, deploy, and scale IoT solutions for connected businesses.

IoT
 
DataPrep

AI-powered data preparation service for your data-driven organization.

DataPrep

IoT

 
NEW
IoT

Low-code IoT platform and solutions for connected businesses.

IoT

Search Result

 
CRM Plus

Unified platform to deliver top-notch customer experience.

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CRM Plus
 
Service Plus

Unified platform for customer service and support teams.

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Service Plus
 
Finance Plus

All-in-one suite to manage your operations and finances.

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Finance Plus
 
People Plus

Comprehensive HR platform for seamless employee experiences.

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People Plus
 
Workplace

Application suite built to improve team productivity and collaboration.

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Workplace
 
Marketing Plus

Unified marketing platform for marketing teams.

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Marketing Plus
 
All-in-one suite

Zoho One

The Operating System for Business

Run your entire business on Zoho with our unified cloud software, designed to help you break down silos between departments and increase organizational efficiency.

TRY ZOHO ONE
Zoho One
Zoho Marketplace

With over 2000 ready-to-use extensions across 40+ categories, connect your favorite business tools with the Zoho products you already use.

EXPLORE MARKETPLACE
Marketplace
Skip to main content

What is digital transformation?

Digital transformation is the process of integrating digital technologies—such as the cloud, IoT, AI, big data, and mobile—across an organization, in order to boost operational efficiency, improve customer experience, and expand into new markets.

What is the purpose of digital transformation?

Your customers aren’t chained to their desks anymore—they’re out and about doing business. They want solutions to respond to them intuitively, wherever they go. The purpose of digital transformation is to adapt to these changes in customer expectations and industry disruptions by integrating technology into business. Digital transformation can also be seen as an opportunity to create customer engagement across channels, seize untapped market opportunities, and fuel business growth.

Digital transformationDigital transformationDigital transformationDigital transformationDigital transformation

Benefits of digital transformation

Rich customer experience

Digital transformation opens up omnichannel customer experiences, enabling customers to reach out via phone, chat, email, mobile app, or support forum. By leveraging digital tools, companies can provide multiple touch points, deeper engagement, personalized interactions, and even self-service for customers.

Increased business automation

Automating high-volume repeatable tasks like data entry frees up resources to work on more revenue-generating activities instead. This also enables employees to complete critical tasks like sending email alerts and billing with greater accuracy in a shorter time.

Organization-level agility

Digitizing core processes with low-code gives the power to experiment and rapidly iterate processes across the company. This enables teams to explore new and faster ways of getting work done and eventually contributes toward becoming high-performing organizations.

Empowered workforce

When you invest in a cloud-based workplace tool that allows your team to connect and access data in real time, you provide both in-house and remote employees a more agile way of doing business; one that promotes efficiency and productivity.

Essential digital transformation initiatives

Leverage BI and data analytics

Data analytics software can help you get a real-time picture of what's happening with your business, identify areas that need attention, and navigate through uncertainties by forecasting trends. This helps companies build a culture of measurement and observability that provides fast feedback on what's working well and what can be improved.

LEARN MORE
Leverage BI

Break down silos by integrating your tools

Connect the various software you use for your business rather than siloing them by department or function. Integrating all your tools to work together can simplify data management and help you streamline processes more efficiently.

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Break down silos

Bring in enterprise mobility

As more than 70% of internet traffic comes from mobile devices today, CIOs are placing mobility at the center of their digital transformation strategies for enterprises. Investing in enterprise mobile solutions helps companies deliver user experiences that are simple, personal, and smart.

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Enterprise mobility

Harden IT security and governance

Any digital transformation project must enforce data security into a company's core processes. Investments in transformative technologies can become meaningless if a company's data, customers, or other vital assets are not secured.

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Harden IT security

Encourage citizen development

Digital transformation is an enterprise-wide effort, and a lot of customer knowledge is tied to your employees. Incorporate this knowledge to create apps that provide next-level customer experiences.

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Encourage citizen

Legacy modernization

If you don't want to let go of the current software you're using, then you might want to try legacy modernization. It's the process of upgrading or improving an enterprise's existing digital platform with the help of a modern solution. This merges the strength of your old business applications with updated technologies, to build a more powerful platform.

LEARN MORE
Legacy modernization

Strategies for implementing a successful digital transformation

Strategies for implementing

This guide offers concrete steps that help you to:

  • Develop a vision and strategy for digital transformation
  • Build your digital team
  • Deliver your first set of applications
  • Measure the success of your digital transformation
  • Foster a culture of digital innovation at your company
Get the ebook

Real-world examples of digital transformation

Digital transformation in aviation

Air Rail doubles revenue after digitizing its air plane fleet operations

Learn how

"We operated in just 3 airports in Spain, and now we have a presence in more than 30 airports in 5 European countries."

Cesar Viteri CIO, AirRail

Launch your digital transformation faster with Zoho Creator

Zoho Creator is a low-code platform where you can build applications for any digital transformation project. Designed for speed, agility, and adaptability, Zoho Creator is a powerful tool that helps global companies deliver new applications to keep up with or disrupt markets.

TRANSFORM NOW

Try the platform that transformed these brands

Low-code features for 10x faster development

Zoho Creator comes packed with a wealth of prebuilt components for core app functions—and they can be reused as often as needed to develop different solutions more quickly.

  • Multidevice apps
  • BI & Analytics
  • Workflow automation
  • 800+ integrations
  • AI-powered apps
  • Customer portals
  • Whitelabelled apps
  • Future-proof stack
  • Continuous innovation
  • One-click deployment
Low-code features

Massive scalability and enterprise-grade security

Over 60 million users worldwide trust our cloud for data security and performance.

Have a project in mind? Let's talk!

BOOK A DEMO

The digital transformation platform trusted by 7 million users

Stop thinking and start building

"In a single day, I was able to log in, get acquainted with the platform, and develop a complete prototype of a self-service application for our rented fleet customers."

César Viteri, CIO, Air Rail

Keep improving

"From being the backbone of our business to being a testing ground where we could try out and deliver new features for our customers, Zoho Creator has everything built in."

Nikhil Pandey, Product Manager, CredR

Let the change begin

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