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Why Pace Digitek chose Zoho Creator over SAP B1

"The scope of the problem we had was vast, but Zoho Creator's low-code platform covered everything we needed."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Vikraman Veerapandiyan

Created by : Pace Digitek Pvt Ltd

Use case : Telecom infrastructure management

Industry : Telecom

View FAQs

The company

Founded in 2003, Pace Digitek plays a pivotal role in developing telecom infrastructure across Asia and Africa, with a turnover of Rs. 2,500 crores (approx $ 296M). Their operations include laying fiber optic cable, providing power management solutions, and maintaining telecom towers. Over the years, Pace Digitek has even expanded into solar and renewable energy solutions, alongside infrastructure services in regions like Africa, Bangladesh, Myanmar, and Sri Lanka.

The challenge

Pace Digitek initially used SAP Business One (SAP B1) to manage their operations, but the system wasn’t able to support the company’s growing needs, especially in handling large volumes of data, reports, and workflow management. The existing system lacked efficiency and scalability to manage complex processes like document management, financial transactions, and real-time approvals across their many projects.

"Our current system couldn’t handle the large volume of data; we needed transparency and simplicity in managing operations."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Why Zoho Creator?

After evaluating various platforms, the organization chose Zoho Creator for its low-code capabilities and flexibility. With the help of LaYa Solutions, a Zoho Partner based out of Chennai, the company started by developing a document management system (DMS), but soon realized the platform could handle much more. Zoho Creator allowed them to create customized workflows and manage large amounts of data efficiently, all while reducing operational costs and improving performance tracking.

"We initially thought Zoho Creator would be a side project, but it quickly became a core solution, transforming our entire organization."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

The solution

Initially designed as a small add-on to their existing processes, the DMS quickly became essential to their operations, making processes faster and more organized across all regions. With Zoho Creator, employees in different states and regions—including Jammu and Kashmir, Himachal Pradesh, Manipur, Maharashtra, Goa, Gujarat, Andhra Pradesh, Arunachal Pradesh, Nagaland, Leh Ladakh, Uttarakhand, and Andaman & Nicobar—can now upload documents digitally and track approvals in real time. This has cut their document processing time from 45 days down to hours, allowing them to catch and fix errors quickly, all without needing to send physical copies. The result is a smoother workflow, faster approvals, and immediate responses to issues that used to take considerable time to address.

"With Zoho Creator, we streamlined approvals and now have full visibility into document status across all departments, ensuring timely responses and accurate records."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Pace Digitek also developed applications for financial transactions, which have significantly sped up their payment process. Previously, it took days for invoices to travel from one office to another, delaying payments. Now, vendors across states upload invoices directly to the system, enabling faster verification, approval, and payment—all from a single platform.

"Our vendors can now upload invoices digitally, which means faster payments and fewer errors, helping us build stronger vendor relationships."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

In addition, Pace Digitek created custom applications for inventory management, manufacturing ERP, and tower erection tracking. These tools have made it easy to track supplies, monitor production progress, and oversee their large telecom projects—BSNL 4G saturation project, for example—in real time. The ticketing system for service requests also ensures that maintenance issues are addressed promptly, keeping their telecom infrastructure running smoothly.

Each application works together to provide employees and teams with real-time data and insights, helping Pace Digitek meet their goals with greater efficiency and transparency. Zoho Creator has become a critical tool that helps Pace Digitek manage projects, improve performance, and move quickly on key initiatives.

Here are the applications Pace Digitek built with Creator:

Document management system (DMS)

Employees across continents can upload, review, and approve documents digitally through this application, eliminating delays from physical document transfers. With Zoho Creator, the process time for document verification and approval was cut drastically.

"We have completely filled the gap of document transfers with Zoho Creator’s DMS. Now approvals and payments are processed quickly and without errors."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Document management system

Manufacturing ERP

This custom ERP system oversees Pace Digitek’s manufacturing processes, from assembly to inventory management. The ERP ensures that production runs smoothly and that supplies are tracked accurately, supporting the delivery of telecom power solutions and components.

"The Manufacturing ERP on Zoho Creator lets us track and manage all our production processes, keeping everything organized and on schedule."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Document management system

Tower erection tracker

The organization manages their telecom projects through this solution, which helps them track each stage of tower erection.

"With the tracking application, we can monitor every step of tower erection in real time, ensuring efficiency and clarity in our project timelines."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Battery manufacturing monitor

This tool helps Pace Digitek organize inventory, track production stages, and manage dispatches for telecom batteries. The application ensures availability of critical components, supporting Pace Digitek’s infrastructure projects without delays.

"The battery manufacturing application is a key part of our operations, helping us keep track of production stages and ensuring we meet project demands."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Financial transactions and invoicing app

With this application, Pace Digitek streamlined their invoicing process. Vendors from different regions upload invoices directly, which speeds up approvals and payments. Previously, document transfer and verification took up to 45 days; now this is completed in hours.

"Our vendors now upload invoices online, reducing delays in payment processing and making the entire process seamless."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Ticketing system

This application organizes service requests and tracks their status, helping Pace Digitek provide high-quality support across their telecom infrastructure. By managing tickets efficiently, they can ensure faster issue resolution.

"The ticketing system allows us to manage support requests smoothly, keeping everything clear and efficient."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Benefits and ROI

Zoho Creator transformed Pace Digitek’s operations by drastically reducing project timelines, improving data transparency, and ensuring smooth approval processes across multiple locations. This migration helped the company save time and money while maintaining high-quality standards in telecom infrastructure..

"We reduced our 45-day document processing timeline to just a fraction of the time with Zoho Creator, helping us cut costs and improve efficiency."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

Looking forward

Pace Digitek is now expanding their use of Zoho Creator into more areas of their business, including the development of a comprehensive manufacturing ERP system to manage all telecom-related projects. With their next phase focusing on end-to-end telecom solutions, the company expects to see continued success and scalability through Zoho Creator.

"We’re now moving on to developing a full-scale ERP solution with Zoho Creator, confident in achieving the same success."

— Vikraman Veerapandiyan, Senior Manager, IT & Business Analytics, Pace Digitek

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Frequently Asked Questions

What is Zoho Creator?

Zoho Creator is a low-code application development platform that allows users to create custom applications on their own, with minimal coding experience. The intuitive drag-and-drop interface empowers developers and business users to build web and mobile applications that satisfy all their unique requirements with ease.

Are applications built on Zoho Creator scalable?

Applications built on Zoho Creator are built to auto-scale—the back-end infrastructure seamlessly scales as business demand grows. Currently 22,000+ customers across are using over 7 million applications built using Zoho Creator, a testimony to the power of the platform.

Does Zoho Creator have a free plan?

Yes, Zoho Creator has a free plan. This plan comes with a limited feature set and allows for one user, one application, 250 MB of storage, and 1,000 records. However, you have the option to upgrade to a paid plan whenever you wish.

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