80% more productive, 60% more profitable: Eitmam streamlines Tadbeer operations with Zoho Creator

The company

Eitmam Domestic Workers is a Tadbeer center in the UAE. Tadbeer centers are government-supported facilities licensed by the Ministry of Human Resources & Emiratisation (MoHRE) that offer a centralized and transparent system for recruitment services and labor assistance in hiring domestic workers. Eitmam simplifies the process of hiring domestic workers by matching employers with candidates based on their specific needs, whether full-time or part-time.

The process

Hiring a domestic worker through a Tadbeer center is a straightforward process.

• Potential employers need to fill out an application online or in-person and must specify their requirements and the category of domestic worker needed.
• The center then shares the personal files of workers who match the specified criteria and arranges interviews with selected candidates.
• After successful interviews, they set the contractual terms based on the employer's requirements, ensuring they respect the workers' basic rights and allow them to file complaints about any issues they encounter.
• There's also a review process whereby the management center follows up to ensure the satisfaction of both the worker and the employer.
• In the event of any disagreements, the center works to find suitable solutions or arrange for a replacement, as requested by either party.

The challenge

Before adopting Zoho Creator, Eitmam managed everything the old-fashioned way.

• Inefficient processes: The team struggled with manual data entry, paperwork, and administrative tasks that were slow and error-prone, making recruitment, customer service, and labor assistance difficult to manage.
• Poor data management: Data was scattered across spreadsheets, physical documents, and disparate software, leading to duplication, lost information, and errors. Real-time reporting and analytics were almost impossible.
• Zero visibility: Disconnected systems made it hard for teams to collaborate effectively. Without an integrated platform, communication between recruitment, HR, and customer service suffered, leading to delays and customer experience mishaps.

The team at Eitmam were looking for a custom ERP solution that they could tailor-make for their operations, integrate with Zoho Books to automate their invoice creation, and have a short-deployment time.

The solution

After evaluating platforms like Odoo and Microsoft Dynamics, they chose Zoho Creator. The decision was made with the help of TECHNO SET, a Zoho Partner and Zoho Creator Certified Expert (Low-Code Solution Provider). Omar Khamam, CEO, and Hussam Bakdash, Branch manager, mapped out a clear solution diagram tailored to Eitmam's needs.

They developed a custom ERP system integrated with Zoho Books, and the deployment took about four months. Multiple departments use the ERP, including sales, contractors, finance, and admin.

The custom ERP solution consists of five major modules:

• Worker management - This module centralizes worker data from request to employment, tracking personal files, contract status, and performance in real-time. This enables efficient management and clear communication between workers and employers.
• Requests and customers - This module automates worker requests, enabling customers to submit requests online while capturing details automatically. This reduces manual entry, speeds up processing, and improves request tracking.
• Sales orders and purchase orders - This module synchronizes sales and purchase orders with Zoho Books, ensuring real-time updates for orders and invoices, streamlining the process, and enhancing financial accuracy.
• Contract management - This module automates contract creation to ensure timely and accurate generation of customized contracts, reducing administrative tasks and errors.
• Worker replacement - This module facilitates worker replacement by tracking requests and managing the selection and onboarding of new workers.

Benefits and ROI

Eitmam's custom ERP solution using Zoho Creator has transformed their operations. It automates routine tasks like scheduling and invoicing and enables the team to focus on more important activities. By centralizing data from multiple departments, they can make better-informed decisions and gain real-time visibility into their operations.

Here are the key benefits:

• Centralized data: All data is now centralized in one platform, providing a single source of truth for recruitment, customer service, and operations, which ensures 100% visibility.
• Enhanced productivity: By automating key workflows like request management, customer service, and recruitment processes, Eitmam has improved turnaround times, reduced human error, and seen an 80% boost in productivity.
• Increased revenue: The digitization of processes and a customized solution have allowed for smoother operations and increased efficiency, and have led to a 60% rise in revenue. With real-time monitoring of recruitment processes and financial health, Eitmam has been able to manage operations proactively.

Looking forward

Eitmam plans to continue enhancing their operations with Zoho Creator. Following a 60% increase in revenue, they're planning to enhance their operations by adding new modules and expanding existing functionalities.